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|Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Dajugba: 3:12pm On Sep 15, 2019
Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now
For over two weeks to date, I have been facing problems with my hosting account with betahost247 to my website. I felt to share this so I can get a professional help, and to see reasons why sometimes Nigerians would tend to go for a foreign hosting. But just to encourage our home made hosting service, I choosed to go with Betahost247 in as much I could afford foreign hosting yearly.
First I was lock out from updating my site that was the week my hosting expired. Two days later I made 7050 to them, so I can keep running my online platform.
Only for me to realized when the service was restored, they deactivated some premium plugins feature from my site, and also the seo plugin I was using "rank maths" was not working, even "yoast seo" was not having some major features working properly. Being the fact I had been in this game of blogging for some years, I had to run troubleshooting on my site to know where the fault was coming from. Did that for a day. But no problem at my end.
In other not to be fool before contacting my host service, I wrote to rank maths support team for assistance of an error I detect from their plugin on my site. I got their full support to do everything I can through their reliable customer service. And I was told to contact my host service to solve this problem.
I called their Oga, which I have is number to lay complain he said I should submit ticket, and who is also the customer assistance to technical issues. To which I did two days before I got replied on monday last two week. Before they replied me, I had to call him on phone two weeks monday and explained, and he said I should send video, I couldn't. I said that was the reason I called to talk over this.
He answered me in no polite and business manner, being the fact he runs his business I have no right to tell him how I feel when he is making things difficult to me and making my business suffers while he keeps making profit at his end.
I didn't want to come here to complain, but because their attitude and nonchalant behaviour put me into frustrating my business. Because of this also, my daily traffic that was 1500, 1800 or 2000 daily has dropped to 200, 150. Because most of this.
But I have been patient, and my patient is seen as weakness. Just imagine I will wrote to their customer care yesterday as early as 4am, and I got reply today. And the one I write today, it will take till the next day before they will answer me. To tell you how poorly this is handled.
Yesterday, I was trying every technical analysis from my end and I was able to see this and feedback them with screenshot to which I got a bigger surprise.
Now I need suggestion.[b][/b]
I am suggesting for them to make refund to me and take one month out of what I paid yearly plan, thought it is not up to a month so I can go for a better service where I can sleep and not feel disturbed of my labour for years going down for no reason, and secondly where I can install plugins that are very reliable to run my blogging daily. Please your guid will be needed.
And if they refuses to pay me back, what and how should I go about this, because for now this following plugins don't work:
* "Premium monster insight" don't work.
* "Premium yoast seo" don't work with full features.
* "Rank math" don't work at all. Just for fancy on my site now.
* "Premium article spinner" don't work.
* Web page builder don't work to enable me change design on my site.
* I can't link text within site.
I just feel tired of this, and it is affecting my mood daily. Please web host guru's, I need your guide on this. I will be grateful if I get a better solution to switch to your service. Thanks
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Bitxzcheck: 3:17pm On Sep 15, 2019
Betahost247 will end your life with useless downtime and Useless decisions
RUN for your life
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Dajugba: 3:25pm On Sep 15, 2019
I have not gotten their reply yet. Any solution on this, and what hosting are you using?
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Nobody: 6:29pm On Sep 15, 2019
This is the reason why I created this post.. You can read it here https://www.nairaland.com/5411027/best-most-trusted-web-hosting
The success of any website is determined by its web host. If you make a wrong choice by choosing a bad hosting company to power your website you will definitely regret it in future
Check my signature. I can refer you to the best hosting company that supports Nigeria. Their customer support and service is second to none. Their price is amazingly cheap and you only pay 50% of it the first year.
I advice you to transfer your website to another host before this guys do more damage to your website.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by royalads: 7:18pm On Sep 15, 2019
For the sanity of your online business stay away from Nigerian hosting companies. I learned my lesson the hard way years back.
Reach out to a foreign host, and ask them to initiate a transfer of your site from the Nigerian host to thiers. They will gladly do so if you buy a hosting plan from them.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Dajugba: 4:45am On Sep 16, 2019
Thanks for this,I will read through now
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Dajugba: 4:49am On Sep 16, 2019
I am learning hard way now. Up till now, they still didn't reply my message. I should be planning looking for a better host. If this happened two weeks earlier before I made payment of renewing my plan with them, I would have go for other service. But now I have to look for somewhere else better.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by skyhighweb(m): 9:48am On Sep 16, 2019
betahost hit me hard with my online selling site i relocated from foreign to local host mannnn biggest mistake was getting calls from uploaders that it doesnt display on some browsers that it loads halfway one time dey added me to cloud stuff kept showing error then dey removed me from cloud down time ko omo it was like a party.
Straight up 9ja host dey learn
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by solutionarena: 9:56am On Sep 16, 2019
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|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by betahost247(m): 1:28pm On Sep 16, 2019
You are yet to get something straight here, his not facing downtime rather issues with plugins with latest PHP after we perform an upgrade.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by betahost247(m): 1:30pm On Sep 16, 2019
You are yet to get reply because we don't work on Sunday, and this ticket you open was escalated on Sunday.
You are not using a shared hosting. You are on VM Hosting Server
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by betahost247(m): 1:56pm On Sep 16, 2019
Your service domain (hkitnob.com) is using 42% cpu usage on the server and occurring high server load activity, therefore all plugins was restricted from working. If you want to use the service again, you need to minimize your resource usage. your cpu usage is too high. if you want to continue with this, kindly make provisions for vps server.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Bitxzcheck: 2:00pm On Sep 16, 2019
Shut up man, your Hosting company is useless, you are fond of saying that.... Useless downtime that is what you use to kill people's business
2 Likes 1 Share
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by betahost247(m): 2:01pm On Sep 16, 2019
Thank you and enjoy the rest of your day
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Bitxzcheck: 2:49pm On Sep 16, 2019
Nonsense hosting company
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by DESTROTECH(m): 2:51pm On Sep 16, 2019
Better still why not change to a better hosting company...
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by betahost247(m): 5:54pm On Sep 16, 2019
We really appreciate your concern in what our client is passing through. I personally don't know why some people talk here. It seems we still don't understand this business. It's totally not easy especially in Nigeria and beta host 247 is really trying her best to keep things up-to date. The client you are backing is the one at fault here. his domain (hkitnob.com) is using 42% cpu usage on the server and occurring high server load activity, therefore all plugins was restricted from working using our automated VM firewall. We can't just seat a look at his domain name consuming the entire server resources while is affecting other domains. Even if this sites was hosted in foreign server, same thing will happened. We shouldn't just sit and conclude, first we need to understand the situation and causes of all this issues his facing.
I will stop here.
Musa Khalid D
Beta Host Limited Founder
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by mike272(m): 6:47pm On Sep 16, 2019
Am not a customer of Betahost257 but it's fair we know what exactly the issue is before we rush and condemn a company that may be innocent. This post alone would scare hundreds of prospective clients.
Pls poster you have to specify the exact package you signed up for, the price you paid etc. Whether is limited or not.
Often time people pay for limited package and when they start having restrictions they blame the host providers.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Hkitnob1(m): 7:50pm On Sep 16, 2019
I had to open another account to comment here, because I see they might have paid the moderator to suspend my account while they come here to say something different to protect their image.
I am not trying to paint them black, but it they had responded as he tried to claimed, under two weeks is sufficient to fix a problem.
All what he typed here, he never told me, so what is the essence of customer sevice/technical service if they would ignore a quarry for two weeks and to come here to say diffierent thing?
Because I had come online to call for help, he is here to claim it was my plugin. When he never told me and they would not respond.
Asked him, why he tires to defend his act, I deactivated all plugins, nothing changed. I install troubleshooting plugin to check the health of the named site facing this hosting problem from Betahost247, nothing change.
What I see here is a fact of them not having a good customer service. If he had told me I will have to upgrad my plan, that would have been something to negotiate upon.
But they kept on taking it not like it is not important.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Eze2000(m): 8:36pm On Sep 16, 2019
Don't bother. He was too polite and straight that was how I know he was lying from his yellow back teeth. And yeah modes can be biassed sometimes even INEC is. Do this... carry your website and get the hell out of betahost247
Any host that will deactivate or restrict functionality for 'all your plugins' without even a hoot of warning is out to destroy you in the name of doing business after all what is WordPress without a plugin? Even the theme needs a plugin to work, my own theme, Newspaper 9 uses 4 plugins minimum.
Anyway, move to Namecheap. Been there 3 years now, no complaints from any quarter and I share my website with 3 guys from the USA. Costs about 10k a year SSL included. They've got live chat and they are so nice.
2 Likes 1 Share
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by betahost247(m): 8:54pm On Sep 16, 2019
For your information, we didn't paid any staff whose owns nairaland to block you, even if you Upgrade your plan within the shared hosting plan, this same thing will definitely occurred to you.
We once told you, you are not using a shared plan rather your site is hosted on VM server (Virtual Machine).
If your site is found using up to 42% of server resources, keep in mind that it shall be suspended.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by betahost247(m): 8:55pm On Sep 16, 2019
Thank you for your understanding sir
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by DualCore1: 10:12pm On Sep 16, 2019
I have a few questions based on this post that will help this your customer and others make an informed decision about which of your hosting plans to go for.
1. If he is not on a shared hosting account, why is his use of the server resources affecting other domains?
2. If he is on what you call a "Virtual Machine" I believe you're talking about a virtual instance (aka cloud). Your lowest "cloud" plan has 2 dedicated CPU cores. If he is using 42% of his server's resources, why is that affecting you? Is he not entitled to utilize the resources allocated to his VM?
3. Have you tried to reach out to this client with a feasible way forward?
1 Like 1 Share
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by betahost247(m): 6:41am On Sep 17, 2019
Thank you for such questions.
The plan he applied for is not those plan on our cloud hosting page. https://betahost247.com/cloudhosting
VM is just like VPS but comes with limited resources. We create his domain on that server because we noticed a high server usage on shared server. Which I have to direct my staffs to move him to VestaCP Server which has less resources. Many domains who has high traffic are using the plans fine without issues. But seems he has a lot of plugin causing this for him.
This plan is not posted on our portal for client to purchase, we give this plan base on recommendation from client and base on their traffic and the price go for N18,500/year. But as a friend I gave it out to him for N7,000/year due to financial issues his facing.
We have reach him through ticket to minimize his usage to a avoid further suspension, he might be using hungry plugins which is eating up the resources allocated to him.
Hope I have answered your question.
Musa Khalid D.
Beta Host Limited Founder
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by femo122: 6:52am On Sep 17, 2019
BetaHost is a No,No,No,No,No,NoNoNoNoNoNoNoNoNo wicked host
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Hkitnob1(m): 8:43am On Sep 17, 2019
I don't want to argue words with you. Because if you are a friend to me as you claimed you won't do what you did to me to run down my platform without any warning from your observation.
Nothing can justify your wrong. I am just piss of by your claims. In as much you helped me with the plan last year while I had some financial issue, so my site could run online, to that I still remain grateful and appreciated your good heart.
But that is not the issue now. The issue is your failed to understand that when a client complain about something being wrong, what you should do is convey a message of this is what happened, and this is what you should do to avoid such and this is why you experienced such error. And this is why we restricted your account.
Your never told me I was restricted. And I only got to know when I observed my login was changed without my notification.
Take for example, when a bank observe fraudulent act in customers account, they don't restrict without a notification. What they do is to notify the customer if he/she is aware so they could protect their customers interest as well to save their image.
And for this case of yours, your were only protecting your interest, while you want me to keep running arounding to check for the problem when you know.
Isn't that a bad attitude to anyone who is logical rather than being emotional?
But rather your team and you was busy trying to bamboozled me. Ignored request for technical support, restricted the use and function of every plugins without a notification even when I told you guys I deactivated all plugins to run a check to know what the problem is and I wanted you guys to check from your end, you technical support replied to me was every things is working fine, and no issue at you end.
You guys kept mute, and was acting like you didn't do it. Would ignore my support. And here you are just making excuses.
I felt bad.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by sionc: 3:07pm On Sep 17, 2019
Look at DeskSeed, they have been the best web host that I have ever used in my life. Very good support too. www.deskseed.com
I have tried hundreds and have problems with lots of them. I stay away from American companies as they are always 12 hours time zone away and never able to contact!
Best of luck in new search for provider!
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Bitxzcheck: 3:29pm On Sep 17, 2019
You don't have any sense, go and use the hosting Na, and see how you and your business will collapse, Betahost247 is a useless and dumb hosting company... If you want your business to crash and spoil, run there, Wasted Generation
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by mike272(m): 9:39pm On Sep 19, 2019
Hmmm, I always knew there are some mannerless fellows here and on net generally, but this is my first time of encountering a female version. You can make your point without insulting me.Just as I made mine without insulting anyone.
|Re: Please Help: Betahost247 Is Killing My Business/Blogging For 2 Weeks Now by Bitxzcheck: 11:07pm On Sep 19, 2019
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