Please I need some advise guys,

I just opened my UBA bank App and discovered some strange debit transactions on my UBA Prepaid VISA Card.

It's strange because I didn't perform any transaction on that day but I saw both debit and Credit transactions.

Now my Card balance is showing a debit balance of over N5k in Red color.

It is shocking because the Card didn't have any money on it. So where and how did they get the debit transactions.

They didn't send me any debit alerts to my phone nor email.

*** Can money be withdrawn from an empty card?

Funny enough there was also a stranfe Credit Transactions of which I'm not aware of BUT that credit didn't reflect in my card balance. Na only DEBIT BALANCE IN RED I SEE.

I have tried severally to reach customers care on line but no response. They kept me on the phone for over 20minutes without response.

I just sent an email to them this evening hoping to hear from them.

Pls @UBAgroup. I beg resolve this puzzle for me.

Now I'm afraid of loading the card...make dem no clear my small change ooo!

COVID19 LOCKDOM ... I no fit shout ooo!!!!

Please a banker can help explain the possibility of withdrawing from an empty Prepaid Card.