We are looking for an experienced Customer success personnel with Technical support and project management skills.
QUALIFICATION
A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.
RESPONSIBILITIES
• Act as Goto Person between customers and the company as it relates to Service (Sales and Technical).
• Provide technical support services to customers.
• Develop and sustain customer’s loyalty.
• Work with various Team Leads to address customer issues.
• Follow up on customers inquiries.
• Follow up and improve on boarding process on customer projects.
• Manage our Customer Support Channels.
• Liaise with Technical support and sales team to ensure customer’s satisfaction.
PROFESSIONAL SKILLS
The ideal candidate should -
• Must be customer-centric
• Must be IT savvy.
• Must have worked as a managerial staff or team lead
• Have Technical skills
• Be customer friendly
• Proven knowledge of Project Management
• Be creative and innovative.
• Have team working skills.
• Excellent written and verbal communication.
• Good listening skills
WORK EXPERIENCE
Candidates should have minimum two (2) years work experience in Customer success and Technical support.

Qualified candidates should forward their CV and cover letter to omoye@retailpos.com.ng with the job title as subject matter.
Closing date for application is 4th October 2020.
N.B- ONLY CANDIDATES IN ABUJA SHOULD APPLY