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Nairaland Forum / Nairaland / General / Vacancy: A Customer Care Support & Office Admin Needed (230 Views)
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Vacancy: A Customer Care Support & Office Admin Needed by ajanxx(m): 9:25am On Dec 30, 2020 |
ZMAX logistics requires the services of an experienced FEMALE customer service representative and office administration to join its growing team. • The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. • You will directly interface with customers to receive, log, escalate and monitor customers’ technical and commercial issues and complaints • You will process customer payments and collections through the different payment channels that will be provided. • You will network with the Control Center and departments involved in customer complaints, processing, and support. • You MUST be 100% Customer-Centric. There will be Zero Tolerance for bad attitude and any customer complaints. • You will open new customer accounts by recording account information, maintain customer records by updating account information, resolve service problems by clarifying the customer's complaint; escalating to the control center; expediting correction, and following up to ensure resolution. • You will Prepare service reports by collecting and analyzing customer information, contribute to team effort by accomplishing related results and targets as needed. • You will play a part in managing the day to day office administration, basic bookkeeping, and other sundry tasks. • You will build sustainable relationships and trust with customer accounts through open and interactive communication, provide accurate, valid complete information by using the right methods/tools. JOB REQUIREMENT • Having a Diploma/HND/First Degree in Business, Management Studies or Marketing preferred. • 1 Years Retail and Customer Service experience • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone and person to person contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Required Skills • Being flexible • Using initiative • Communication and listening • Information technology (Good use of Microsoft Office; Word and Excel Applications very important) • People management • Customer service • Being confident and focused • Being professional and courteous • Being open-minded • Resolving problems quickly • Being thorough and analytical - Clear spoken English and persuasive communication skills - Empathy - Friendly/warm personality - Ability to use positive language - Patient and attentive - Problem-solving skills - Self-control and patience - Prior experience with CRM Software preferred LOCATION: INTERESTED APPLICANTS MUST BE RESIDED AT VI, SURA, OBALENDE, DOLPHIN ESTATE, OWORO SHOKI, AND ITS ENVIRONS ARE PREFERRED. Forward your CV to multiactivityexpress@gmail.com or call 08177771090 for a prompt online interview. Successful candidate to resume on the 4th Jan 2021 Do not apply if you do not meet the above criteria. |
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