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Customer Success Manager 150k, Lekki Lagos / Customer Success Manager At Touch Square Media / Urgent Vacancies For Customer Success Officers And Sales Executives (2) (3) (4)
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Customer Success Manager by Fmcgsalescareer: 11:19am On Mar 02, 2021 |
Role: Customer Success Manager About Omnibiz We provide sales force and marketing automation solutions to businesses in the FMCG segment that bring transparency and efficiency, driving growth in sales & marketing. About the Role The customer success manager at Omnibiz supports our customers as they transition from sales prospects to active users of our products. They’re focused on customer loyalty and building close long-term client relationships. A proactive manager focused on the goals our customers want to achieve through the usage of our product. He/she drives customer value from our product by thinking and providing solutions from a long term perspective. KPIs: Customer Churn Rate / LTV Responsibilities: - Evaluate and Analyze Customer Needs o Understand the needs of our customers and capture their requirements effectively - Onboard new clients o Assist with account creation and setup. Provide assistance and guidance to the product team - Enhance Customer Training o Build video / PDF / other materials to provide quality training and ease the adoption of our applications - Maintain constant knowledge of our customers’ industry as well as ours o Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions - Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements - Constant communication with customers, ensuring their challenges are attended to immediately. o Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority o Provide regular updates to clients on errors / issues being fixed and new developments done - Ensure proper communication and constant adoption of new features / releases done Reports To: Product Lead Kindly apply via the link below https://forms.gle/AJ4JAApqpZai9rmNA |
Re: Customer Success Manager by Fmcgsalescareer: 9:18am On Mar 04, 2021 |
Fmcgsalescareer: |
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