Our Client is a Major Interior Furniture/ Homeware Supplier in Lekki, Lagos and is seeking to hire a Hands-on, Dedicated and experienced Customer Success Manager.

Roles and Responsibilities

1. Supervise sales, warehousing and operations teams and develop field sales action plans.
2. Identify sales opportunities by identifying consumer requirements; forecasting projected needs and establishing targeted market share.
3. Sustain rapport with key accounts by making periodic visits; exploring specific needs and anticipating opportunities.
4. Achieve sales objectives by contributing marketing and sales information and recommendations
5. Strategically plan and review action plans; implementing quality, and customer-service standards
6. Maintaining statistical and financial records.
7. Dealing with customer complains and queries

Ideal Profile

A knowledge and interest in Interior Design
A background in sales and marketing
Experience in a customer success role, which encompasses operational management
Minimum 3 years of work experience in a supervisory role
Proximity to Lekki Phase one, Lagos

Skill set:

People and projects Operations management
Continuous process improvement
Exceptional Customer Service
Negotiation and persuasion skills
Client acquisition, retention, and management skills
Active Listening
Sales and marketing skills
Complex problem solving
Fluent verbal and written communication
Instruction and co-ordination
Ability to work under little or no supervision
Time management
Dexterity and Attention to detail
Microsoft Office expertise (Excel, Word and Powerpoint)

Tentative Resumption: July 2022

Interview Stages: Two

Interview Location: Lagos, Nigeria


Remuneration: 150,000 (One hundred and fifty thousand naira only) per month


The role is full-time and On-site

Workdays: Mondays-Saturdays

Next Steps: Qualified candidates should share their CV and Cover letter to careers@elvaridah.com with the job role as subject,

Deadline for Applications: July 10, 2022