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3 Things You Shouldn’t Do When You’re Talking To A First-time Customer. - Career - Nairaland

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3 Things You Shouldn’t Do When You’re Talking To A First-time Customer. by SideHustle: 12:15pm On Apr 28
When you are meeting with a first-time customer, I am sure you don't want to ruin the customer's first experience with you rather you want to start on a good note to build a strong relationship with the customer. Here are 3 tips you shouldn't do when you are conversing with first-time customers.

Don't Make Excuses
Never give excuses for your pitfalls when you're talking to a first-time customer, they don't care about your mistakes. Apologize for the mistake and carry on with your conversation. Excuses make you appear like you're trying to buy goodwill from the customer and make you look unprofessional. Take responsibility for your shortcomings by apologizing as quickly as possible.

Don't Be Distracted
You should be focused when you are meeting with a first-time customer. Listen carefully to whatever he or she is saying. A first-time customer will surely express his or her concern and he or she will want your product or service to solve that concern. Put away your smartphone and make the customer see that you are concerned about this problem of his or her.

Never Insult Your Competitors
Do not be tempted to talk against your competitors in front of your first-time customer, it makes you appear like you are trying to buy goodwill from the customer. Rather focus on the need-satisfying qualities of your product or service and convince the customer why your product is the best product that will solve the needs of the customer.

Meeting a first-time customer can make you nervous as you will be eager to please the customer at whatever cost, you shouldn’t let your eagerness prompt you to commit the mistakes mentioned above. At Side Hustle, we train upcoming professionals on how to proficiently relate with customers, whether it’s a first-time customer or a long-term customer, we are there for you.
Re: 3 Things You Shouldn’t Do When You’re Talking To A First-time Customer. by SideHustle: 10:18am On May 04
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