Contact Your Institution First

The Central Bank of Nigeria (CBN) issued a circular in 2011 directing all banks to expand their existing ATM HELP DESK to handle all types of consumer complaints. Therefore, if you have a complaint against your bank, you MUST first report the complaint at the bank/branch where the issue originated and then allow 2 weeks (it might be less or more in some cases) for the issues to be resolved.


If Your Bank Fails to Resolve Your Complaint

You have the right to escalate your complaint to the Director, Consumer Protection Department (CPD) of the CBN after lodging
your complaint, when your bank fails to acknowledge within three (3) days or issue a tracking number, or fails to resolve the complaint within the timelines as stipulated by the Consumer Protection Regulation (CPR).


Complaints to Consumer Protection Department

You can only direct your Complaints to CPD upon the failure of your Bank/Financial Institution to resolve your complaint within the timeline stipulated by the Consumer Protection Regulation (CPR).


Contacting Consumer Protection Department (CPD)

You can contact the CPD through the following channels:

E-mails: cpd@cbn.gov.ng

Letter:
The Director
Consumer Protection Department
Central Bank of Nigeria
Central Business District,
Garki, Abuja

Your letter of Complaint should be addressed to the Director, Consumer Protection Department.

You can submit your letter at the CBN Head
Office OR at any of the CBN Branches
Nationwide.


Does the CPD Deal with All Types of Complaints?

The CBN deals with all financial related complaints in so far as it is against a Financial Institution within its regulatory purview.

CBN Removes ATM Maintenance Fee, Cuts Bank Charges, Others

The Central Bank of Nigeria (CBN) has reviewed charges and rates for banking activities in the country.

This was disclosed in the CBN new ‘Guide to Charges by Banks Other Financial and Non-Financial’ according to findings by DAILY INDEPENDENT.

The apex bank said the guideline applies to charges by Banks Other Financial and Non-Financial under its licence or regulation.

The document revealed that the CBN has reduced the charges on some transactions including Standing Order Charge (In-Branch); ATM Maninance Fees; Electronic Fund Transfers and Bulk Payments among others.

In the latest guideline, CBN said Standing Order Charge for intra-bank will be free compared to the N300 in the 2017 guideline.

For Interbank Transfers, the CBN cut the charges to a maximum of N50 per transaction compared to the N300 held in 2017.

Bills Payment (Including Bills Payment through other E-channels) is Negotiable subject to a maximum of N500 per beneficiary payable by sender, a review from the N1,200 or 0.75 per cent for a biller or merchant to pay.

Electronic Funds Transfer has also been reviewed downwards to N10 charge for a transaction below N5000; N26 for transaction of N5001 to N50,000 while transactions above N50,000 will be charged N50.

Withdrawals on other banks’ ATMS have been reduced from N65 to N35 after the third withdrawal within the same month.

The CBN also reduced ATM Bill Payment from N100 to N50. Debit card maintenance charges that were N100/Month have been removed in the new guideline.

Nbotee:
Will d complaints see d light of Day?

Nbotee:
Will d complaints see d light of Day?

PlsBanMe:
That contacting CBN is laughable. I sent them several messages last concerning a failed transaction. My useless first bank was more better than them. After about 8 months, I involved EFCC and I was credited.

tola1006:
I have complained to cbn about gtb that debited me twice for a single transaction since November last year......I never hear anything till now

paparazi232:
Nice am reporting GT bank soon ,,got debited twice for same thing called ussd charge

chieveboy:
Guys, I want to let you all know that you should forget about contacting the CBN, it is all effort in futility. They are more useless.

I made a transaction with Zenith bank since last year May which failed and the money never reversed. After very three months, I contacted this same CBN email. I want to tell you all that this CBN complaint handle is equally useless as Zenith bank who withheld the money despite acknowledging the fault till today.

Just go hang yourself if you want simple things to work in this country.

fergie001:


Daily Independent I