Job Title: Customer Service Officer
Location: Lagos
Sector: Financial Service

Job Scope: As a Customer Service Officer, you will be tasked with implementing, supporting and managing all member accounts and query activities as well as collaborating with other departments to contribute to the overall success of the Organization.

Responsibilities not limited to:
• Check-in on member onboarding journey to identify blockages to approve the member.
• Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat). (Essential)
• Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
• Ensure members are enabled to complete the sign up process.
• Effectively provide product information/demonstration to prospective and new members and when requested.
• Attend all training sessions (Essential).
• Gather product feedback and communicate to relevant stakeholders.

Qualification / Experience
• 2+ years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech.
• Problem solver, perfect written and spoken communication
• Analytical profile with experience in customer service, telemarketing, customer experience.
• Comfort in ambiguity, you seek adventure and an accelerated career path.
• Ready to get your hands dirty, because you will have to “roll up your sleeves”!
• Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours.
• Fluency in English and other Nigerian languages.

Qualified candidates should send CV’s to vacancies@tusenconsulting.com using the job title as the subject of the email.