awoo47:
which kin lie be dis...

i have orders hanging on Ali express due to situation on ground. how do you expect goods to enter wen airports are shut and port are partially closed?

you probably ordered it before the total lockdown

Yes it was before Nigeria lockdown their ports. But still with the covid 19 issue they(aliexpress) were able to deliver my item.

Adefemroll:
Hiii, send your order number. I have a friend there that can help check the issue.

356292127 here is the order number.
Thanks

Crizillion1:
Sorry for the delay.
I'm a jumia consultant
have you received your order yet?

No, uptill now from additional of 5 days to infinity days and no words from jumia

branham890:

where do you stay?

Adamawa state

Update

Just of recent, jumia have send me my tracking number and also told me that the cuz of the delay is they have to do a drop off then before my item will be delivered to me.

GodWrites:
These first time online shoppers won't allow me hear word. So if they become a minute late, you start panicking and calling them scammers? If so, then stick to your normal going to a brick and mortar store.

Even Amazon, alibaba and co sometimes delay when it comes to delivery. It's a normal thing in the e-commerce world.

Track your order, remain in communication with your seller and be patient.

Jumia does not have that feature yet, their tracking still sucks and communication worse sef. You will mail them, fill out form but no response of whatever from them.

BestChoiceTutor:
I'm not too sure about your conclusion on Jumia. I ordered for a Bluetooth like 3 weeks ago. I expected it 4days after paying for the order but was extended for another 2days. All in all, I received an email that it was out of stock and that I could re-order. But I didn't but asked for a refund and was refunded after 3working day. Follow the your mails

They never send me anything to my mail except that apology and additional of days, if their contact number is going through I could have call them and ask for a refund.

dims95:


Op quit your whining. It's clear that the delay is caused by the current situation on ground. There's also a notice on their website.
To devolve to the extent of calling jumia professional scammers is ridiculous. You claim this is your first order. Do you know how many people have hundreds of orders with jumia over the course of years?
Your order is 4 days late, during a pandemic, while the website you ordered from put a clear notice that essential orders have priority (I'm very sure you must have seen the notice). What more do you want?
Please request for your refund and quit dragging an established brand through the mud.
It's also fishy that you registered an account just 4 days ago.

Please just hear your self, that is why this country will always be held back by the type of thesame minded people like you, I have been shopping online for about 6+years from the likes of eBay,aliexpress and amazon, those retailers never disappointed me not even once, even with the current pandemic I was able to receive my order that I make from aliexpress without any long story even though I only got an Additional of 1day+ from the original date......so I know exactly what I am talking about.
And please tell what is fishy about me registering an account with them (jumia)?
Well established brand with multiple internal fraud and external threats....well said my bro

jagaban002:

Mr man have you paid them and y are you calling them scammer , do you think the dispatcher are spirits (No) they are human being like u and with what’s going on everywhere no body will risk working 24hrs with road blockage and you online shouting like them scam u 3m Nd he no go pass 20k phone . Go aliexpress you Dey hail buy the phone nah

How many times will I say that it is prepaid, I have already paid them. And about either they are spirit or not it is their job and duty, and with the current pandemic....if they know that they cannot held up to their promise why even they start......can't them learn from aliexpress and ebay, even amazon sef.
And about the phone price e no reach 20k self but take a couple of your minute and glance at my signature.... Have a good day

lewis512:
Though they might have representatives here but if you really want to be heard go and tag them on Twitter, solution is faster there

I have tried all their contacts from social media to their mail......the only response I got from them is from the mail that I'll get contacted by one of their associate

Fogman:
Op, sorry for the delay. They will surely deliver. Present lockdown might have affected schedules, but surely you will receive your order. All my orders during this lockdown has been delivered. BTW, kindly edit the topic, because it is misleading. Thank you

Thanks,but
I'll only take back my words when they delivered, but for now, I'll stick to it.

Nellsworld:

You should have gone to their office in ur side, your package have arrived but some of their pick up agents are lazy to distribute to the owners, tomorrow go to their office in ur area and get ur package

I am based in Adamawa, they do not have office over here

1stola:

Ali still sells.
Try it but don't use DHL, FedEx or EMS now (they are all grounded at the moment). Just use normal economy shipping. It won't take longer than a month.

That's my next move, thanks

Darkseid:
I'm very sure that you saw the information posted there

Yes I saw it.... That's why I waited for an additional couple of days, even though with their promise that I'll be contacted by one of their associate which is just another story....because up till now I never heard anything from them(jumia).

jagaban002:
Op no spoil Jumia name they trying to meet up orders even in this kind of time , you know there’s a lockdown and ur order will be delayed and it’s pay on delivery so why are you so hurt . Scammer is someone you have paid for the goods or service that’s not delivered or done so don’t spoil someone’s busness because of ur order , if not for the lockdown they won’t be delay .if you need it that bad go to market and buy since u can go around .


I got my supplement delivered on Friday .
Pls don’t spoil der name

You said that a scammer is someone who you have paid for the goods or services that's not delivered..... So did they delivered NO and the payment is prepaid not COD.
Don't speak of what you know nothing about, and also you talk of spoil their name....yes it is base on fact not just mere story.
have a Good day

shedy03:

because of Corona lockdown, their schedules are no longer as usual. My order was delivered 5days after the official scheduled delivery day.
Try tracking your order on their website, keep calm if it's at a fleet close to you.

OK I'll just hope it get delivered, because for me today is the 4th day waiting for them and my order was already due since 16th of April 2020

festwiz:
If you check Jumia's website you'll see a notice saying that only essential items will be given shipping priority due to the lockdown. This is the 4th week, so you'll probably get your item the moment the lockdown is lifted.

NB: I am not a Jumia agent.

Thanks
I'll just request refund than for me to wait till the lockdown is lifted.

Ohammadike:
Everywhere is on shutdown

Not everywhere bro

divinehand2003:
Dear OP, the present COVID 19 lockdown may be the reason why the delivery hasn't been made. Kindly ask Jumia for a refund since the number of days allowed for packages to be sent has passed. Wishing you the very best with your purchase.

Thanks, that is exactly what I'll do
But why is their CC keep on lying to me, since they know that they cannot be able to deliver......

1stola:

You won't get that order...
It's been diverted...
Talking from experience...
If it's something related to medical or anti-pandemic device, FORGET IT!

THOSE PEOPLE ARE SCAMMERS.

100% scammers.

It is a smartphone.

This is my first and last time I'll ever order from any African or Nigerian base online retailer. I have always bought my gadgets and other stuff from eBay and aliexpress but due to this covid-19 I thought of why not try jumia since it will be delivered fast(jumia express)

Gracealone:
This is Nairaland and no Jumia. Are you sure you have contacted them?

Yes I have contacted them several time.
I know it is not jumia but at least my fellow nairalanders will not fall a victim, please shun from ordering anything from them with the current coivd 19 lockdown......

I don't know .........]

Hi, me too is just of recent that I have placed my order (6th of April 2020) in hope of getting it today or tomorrow, that is what I saw on my order page. Do note that my item is from jumia express not jumia global.