₦airaland Forum

Ex0rrcist:
I was quite suprised when i check twitter too, i guess we're just a drop in a bucket or most Nigerians don'0t use aliexpress anymore.

My thoughts exactly - most people order choice items now and maybe dem Dey avoid any form of shipping that has to go through NIPOST.

Wizzy98:
I called NIPOST customer service not too long and they told me my package is with Aba post office that I should go there to take it but Aba post office is saying that they don't have my package with them..
I just tire ohh

😂😂😂

Probably send a person to Aba PO and let the person call their customer care, put it on loudspeaker and let the staffs at Aba PO listen to the call themselves - make we know who’s lieing.

The annoying part of something like this is if it’s updated on the tracking and you were not able to get the items from NIPOST, you cannot collect refund for the item after buyer protection ends.

Ex0rrcist:
This nipost issue is also making some stores stop shipping to nigeria, or for expensive items like phones. That lenovo store will probably soon stop shipping to Nigeria, I'm very sure of that.

Lots of stores are already doing that, either they quote shipping prices that’ll chase you away or straight up say they ain’t shipping to Nigeria except it’s little items - Nigerian reviews are denting the reputation of some of these stores.

Encitee3991:
Is there no way we can voice out our complaint to the Aliexpress management of the inefficiencies and unethical practices of Nipost.
This delays have continued and grown worse, because they've not been checked or cautioned.

Even if we all try to voice out, AliExpress might just resort to refunds and coupons to affected users and die the matter. I’ve checked twitter to see if there are other complaints by other people and to my surprise, there isn’t any - twitter will have been the best place to voice out on the inconsistency of NIPOST.

edson4life29:
Exactly, Nipost is the main issue. Trust me, any package that the tracking says"Arrived at Local airport" is already at NIPOST warehouse. Until, the items are ready to be dispatched to various post office branches, that's when tracking is updated, but until then, packages remains with them. The reason I insisted that they should physically search for my items. I do not want their system tracking because they will definitely tell you they don't have it.

And the crazy thing about them is that when the person that orders an item is even volunteering to help them hasten the process of the delivery like providing alternative logistics or even going to NAHCO building to get the items, they still decline it - only them knows why!

But sha AliExpress is to blame sha - they shoulder refunds and most likely doest’t sanction NIPOST for failed deliveries cos if they do NIPOST for no Dey misbehave like this when it’s not like the deliveries are not paid for by Aliexpress/users.

Lordpubg:
why give fake date sef, someone can sue them for that

Those dates they give is the general average of days it takes for items to get delivered irrespective of their countries - check delivery timeline for other countries and you’ll see it falls between when they stipulate - even choice items get delivered close to their estimated date.

NIPOST is the main issue why items are delivered very late or not delivered at all cos same POS Malaysia handles deliveries to other neighboring countries and no issues has been gotten from them whatsoever.

Encitee3991:
I have said it before that writing the full description of an item on the package increase it's risk of going missing.
All Malaysia post item carries the full description of the item on the package.
If you order a xiaomi x7 pro, Malaysia Post will put the full product title on the package. Unlike before max, "mobile phone" will be the item description

Yeah, it makes the risk of theft more higher cos phones and tablets especially latest ones are more easy to sell for a good price if stolen. Other items like watches, speakers and the likes do not really hold better values compared phones and tabs.

Lordpubg:
46 days here, i wonder what’s happening to those undelivered items tho. The tab now is out of promo so a reorder would now be expensive

Sometimes they get delivered after months and sometimes they get stolen by NIPOST staffs.

Olamak1:
New things are evolving on AliExpress in recent times!
Before now, the rule is: "buyer can only open dispute at the end of protection period". But it seems there are a number of exemptions to this now : for the first time since I started shopping on AliExpress, I was given an offer to request for a refund on order still in transit, and whose protection period ramains 14 days. It's a big surprise to me! They even tendered apology for delay in the delivery of the item. Well , I've accepted the offer and the refund is already processing.

The order was placed in early January and shipped by Malaysia Post. Estimated delivery time was supposed to be February 20, while BPP is March 23. But this evening, checking on the order to know the current tracking status, I saw this caption in red asking me to "Request for a refund because of delay in delivery". I thought it was a joke, thinking that they might ask me to "supply evidence" that I've not received the item! But when I gave it a try, the refund was approved instantly.

They’ve been doing that for a while now, when your order remains less than 15 days to the end of buyer protection, you’re eligible for refund.

Lordpubg:
as always🥲 only ppl who are lucky would get their stuff.

You don see what I’m saying about mobile and tablets now ba?

I’ve actually not seen anyone here that got delivery of anything mobile or tablet. Someone here already has a delivery timeline of over 90 days for a tablet.

At this point, I’m tired.

Lordpubg:
i think you should be getting to refund period now,

Did you had the seller declare the item?
Maybe na the declaration dey cause the delay

I still have 25 days to the end of buyer protection. I’ll seek refund if it remains less than 15 days.

I don’t know if the seller declared the item - I asked them but they say they don’t know - they only offered to give me another customs declaration that bears the price of the item.

edson4life29:
Was at their office, went to their customer service and they kept on telling me same stories that my packages are not with them. This got me pissed off, when I know fully well that my items are in their warehouse, but because they have not updated the tracking, they will keep saying it's not with them.
I requested they manually check for my items in their warehouse, but they refused. How can items that the tracking says have arrived local airport since November/December still not be updated. And each time AliExpress is contacted, they quickly advise that you should request for refund. This isn't the best way to address such issues. I have told them severally that I do not want any refund. I need my packages to be delivered. I will keep pressing until I receive my packages.

If nothing is done about this, it will keep reoccurring.

They keep saying the same thing - it’s tiring at this point - they should just say what’s causing the delay and one will know how to go about it.

Encitee3991:
I believe 90% of item that do not update after departure to destination country are with nipost.
Nipost has been a major factor in virtually every bad experience I have had on AliExpress

I still messaged them today about my item that’s at airport since Jan 30th, their response, same thing - it’s not with them yet when clearly they know it’s with them.

Aliexpress sef ain’t really serious with their delivery timeline for Nigeria cos if they are, they will hold NIPOST responsible for their shitty delivery time - or maybe it could be that not a significant about of items are delivered via standard shipping people prefer choice items now.

Had it been NIPOST bears the burden of refunding customers when items are not delivered on time ni, dem head for don reset wella.

edson4life29:
One thing Nipost does is that until packages are ready to be dispatched to the various post office branches,they do not update the tracking.Even if the packages arrived at their warehouse, they do not update tracking. In that case, they don't take responsibility should in case anything happens to your package. They simply tell you they don't have your package

And sometimes it’s already at the nearest PO they just don’t update the tracking, in most cases for unregistered items but some registered items sef get there and tracking won’t be updated.

meshachdbuzz:
Hi house, I ordered a screen and it came defective,
I was chatting with the seller he was asking me about my old screen, instead of telling me how we could resolve the issue..
I went ahead and clicked refund.
Now he just sent me a write up..
Should i follow he's proposal or stick with my initial refund request?

If you do mistake settle the dispute, shi shi you won’t get - keep your refund request open and let Aliexpress be the judge - if you settle the dispute, Aliexpress can’t step in to save you o

Lordpubg:
let’s have some hope, someone received theirs recently on the 23rd of feb.

Okay na - let’s be hopeful

BuhBye:
Earbud

Not a mobile phone or Tablet again,

Seems none of us that ordered tablet or phone is getting it cos all items that moved passed airport these days are buds, watches, headphones, speakers, tv boxes etc. no mobiles or tabs.

Cryomancer:
Just keep a close tab on the package tracker. Two items I ordered, one since November last year and the other was in January this year, all arrived my doorstep yesterday. They had tracking number LPxxxxxxx and it was delivered by nipost. Just be hopeful.

Please if I may ask, what type of item are they? Mobiles, Tablets or other stuffs?

Lordpubg:
If so, what would you say about my package landing in airport feb 20, someone else package in this forum also landed feb 20 same time, same day, yet they got cleared like 5 days later, mine almost 2 weeks no update

The way NIPOST works can never be predicted - all forms of delivery timelines is majorly based on assumptions. All na to just hope one gets delivery of ordered items.

BuhBye:
My Malaysia post order has an update

What item is it? A mobile phone or Tablet?

Taking almost 3 months since it got to local airport to get an update is a crazy stuff sha - Omoh!

Remixz:
Was there an update on the tracking details for all the items you picked up from the post office recently or was it still stuck at "arrived local airport"?

Update was provided on them, the ones he hasn’t gotten hasn’t been updated and I believe if the one that hasn’t been updated was already at the PO but hasn’t been updated, he’ll have collected it as well.

Ex0rrcist:
Omo. December order don get update keh.

Edit: just checked mine, no update.

Yours is December 24th,

No worries, they’ll provide updates on it as well soon.

Encitee3991:
Not chanced yet. Will pick it up, next week.

You’ve been called to come pick it up or you just want to randomly check where you normally pick it up?

Lordpubg:
wth?? Is it gadget? At this point person go don collect refund sef. Did you get refund already?

Me I no even bother to dey track am again, anytime it comes, it’s welcomed.

Encitee3991:
Dat guy blood dey hot.
Nipost delay go soon make am calm.

Have you taken delivery of this?

Encitee3991:
How far? Relax o, Relax o.

😂😂😂

Day 90, good 3 months

Lordpubg:
i did, just changed my mind and hung up

You for try hear wetin dem wan talk before hanging up

Lordpubg:
i was watching the store review and someone just received their own tab on feb 23rd

Yeah, it happens - what I said is chances of its delivery is low - no be say all of them don’t get delivered.

Lordpubg:
so basically, no any other way to say this than it was taken

No one can say yet - chill till buyer protection expires, if not delivered by then, we can then assume all sort of things might have happened to it and if lucky, it can still get delivered after buyer protection ends.

Lordpubg:
what level of black magic is going on, why don’t i clear?

Did you later call the number given to you by NIPOST?

Encitee3991:
It's Malaysia post.
A xiaomi TV stick I ordered from Hong Kong Goldway store

Same store my tab is from - but no update since it reached airport since

Lordpubg:
Is it malaysia post? and we arrived same day? What’s going on? 😭 mine as not cleared, i will be hopeful for tomorrow or friday

Keep the hopes up 😃

But then, what’s happening is just proving what I have observed earlier right, so far what you ordered is either a phone or tablet, chances of it not getting delivered is high compared to smaller items like watches, EarPods, tv box or sticks etc.

Mine reached airport by Jan 30, till now not cleared, I’ve zeroed out on it, if dem like make dem deliver, if dem like make dem no deliver am - I’ll get refund last last.