₦airaland Forum

yahoocrawler:
sorry my dear i have another question but i'll streamline the answer for you.

I want to purchase hosting that allows 20gb but i already have that of 5gb.

So, when i buy it, will it add up as 5gb + 20gb = 25gb monthly space?
Pls i need your answer...

Hi,
Hosting Upgrades doesn't involve placing a new order. On upgrade your website is moved to a new plan. So the bandwidth and space of previous plan doesn't add up in the new plan. The billing for plan upgrade is done on pro-rata basis.

For Example: If you are currently in Civilian Plan with 500 MB Space and 5 GB Bandwidth, cost of which is N1600 for 365 days or 1 year. And you decide to upgrade to Commander Plan (2 GB Space and 20 GB Bandwidth) after 30 days. The amount for remaining term (335 Days) of Civilian Plan will be deducted from the price of Commander Plan. And you will only be billed for the amount that is calculated after this deduction.

So in simpler words, your upgrade bill will be calculated as follows:
Price of Commander Plan for 335 Days (minus) Amount calculated from Remaining term of 335 days of Civilian Plan

To get an exact estimate on how much you need to pay for an upgrade to your desired plan, please raise a ticket in your account: http://www.domainking.ng/login/

Best Regards,
Karan
DomainKing.NG

Danyl:
so that means I cant install on my soldier plan hosting? if no what can I do now? does dt mean I hv to pay 850/month now to use dedicated ip

Hi,
Yes, a dedicated is required to install SSL.

SSL can't be installed on a website with a shared IP.

Please contact the support team at support[at]domainking.ng for further help and queries on this issue.

Best Regards,
Karan
DomainKing.NG

Danyl:
please domainking how can n how much can I purchase an SSL Certificate installed on my domain? wants to change my protocols to https://

Hi,
You can order a SSL Certificate from here: http://www.domainking.ng/ssl-certificates/

You also need a dedicated IP for your Web Hosting to install SSL certificate on it. Since SSL can only be installed on websites with Dedicated IP.

Our SSL prices start from N5000/yr and cost of Dedicated IP is N850/mo

Feel free to contact us if you have any further queries.

Best Regards,
Karan
DomainKing.NG

yahoocrawler:
pls, i want to upgrade from civilian to 20gb monthly bandwith.

Tell me how it works.
Do i loose what's left of my civilian account or does it get added up?

Hi,
You can upgrade to Commander Plan or any other higher plan listed here: http://www.domainking.ng/web-hosting/ to increase your monthly bandwidth to 20 GB or more.

Upgrade doesn't reset any of your current usage stats or anything in your account. Upgrade will just increase your existing space and bandwidth limits as in your new hosting plan.

Please raise a support ticket in your account regarding this, our support team will raise an upgrade invoice for you.

Best Regards,
Karan
DomainKing.NG

Ebuka478:
Hi,
I submitted a ticket (#674539 - Help!) for this hours ago and I'm yet to get a response. Please help.

Hi,
I can see that the ticket has already been replied to. Please check your email for details.

Feel free to contact us if you need any further help.

Best Regards,
Karan
DomainKing.NG

fathomberry:
i decided to move away from wordpress. i have a host and domain on DomainKing now.
i need to setup and have just a simple design. can you guys help me move my stuff away from wordpress and bring it to my new host and domain?

Hi,
Yes the data can be migrated from Wordpress Blog to your hosting account.

Please raise a ticket for this in your account: http://www.domainking.ng/support/ with your Blog details. Our support team will do the needful.

Best Regards,
Karan
DomainKing.NG

dwebdesign:
Just decided to use you guys, bought a domain.
with FREE DNS Management, i can't find that on the client area,

no contact number even. Please put a contact phone number on your website. thanks

Hi,
To access the DNS management feature inside the clientarea, please follow these steps:

1) Please login to your account here: http://www.domainking.ng/login/

2) Go to My Domains link in the Top Menu.

3) Select your yourdomain (Click the Settings Icon: http://prntscr.com/50w1n5)

4) After clicking the Settings Icon, it will open the Domain Settings Page. Scroll down the page and you will see a button for managing Free Email & DNS service, Click the green button to go to Email panel & DNS Management Panel (http://prntscr.com/53l8iz).

Please note that we currently don't have a local phone number in Nigeria. But you can call us on our Indian Number for all your queries: +91-9646369965 (International Call Rates would apply while calling on this number).

You can also reach us online 24X7 by email: support[at]domainking.ng or support ticket at: http://www.domainking.ng/support/

Please raise a ticket or send us an email, our support team will help you.

Best Regards,
Karan
DomainKing.NG

Ebuka478:
Hi,
I raised an invoice on the 25th, however I couldn't make payments because of my work schedule. I'll like to make that payment this morning but I'm confused, as I don't know if that invoice is still valid, or if to raise another.

Hi,
You can pay your existing invoice anytime after it is raised. Your invoice will remain active until you request us to cancel it.

But if you want us to raise a fresh invoice for you then you can raise a support ticket here: http://www.domainking.ng/support/

Please do mention your domain and invoice id in your ticket and we will cancel your previous invoice and create new one for you.

Feel free to contact us if you have any further queries.

Best Regards,
Karan
DomainKing.NG

brighthabit:
Hello DomainKing,

I want to move my site from web.com to your site. What service do I apply for to move my site or should I say my Domain from web.com to yours so that I wont be paying any fees to web.com again. I want the fees to be paid here in Nigeria as Dollar has really gone high!

Please help me.

Hi,
You can place the domain transfer order here: http://www.domainking.ng/domain-transfer/

All our prices are in Nigerian Naira.

Feel free to contact us if you have any further queries.

Best Regards,
Karan
DomainKing.NG

fathomberry:
I need clarity.
What's the difference between the 'blog hosting' and 'web hosting'.

I'm trying to purchase a host.

Hi,
There is no difference in our 'blog hosting' and 'web hosting' plans at the backend. Everthing is same.

Only difference is on the pricing side and the number of domains you can host on each plan and the offers we are currently running (we are currently running 30% discount offer on our web hosting plans at: http://www.domainking.ng/web-hosting/).

Feel free to contact us if you have any further queries.

Best Regards,
Karan
DomainKing.NG

pupsyd:
Good day!
pls, how do i get rid of

''Index of /

cgi-bin/
wp/

Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/1.0.1e-fips DAV/2 mod_bwlimited/1.4 Server at stampandseal.biz Port 80''




Because this is what i get whenever i tried to browse my website

....pls help me out!

Hi,
You are seeing this message because you haven't installed the Wordpress on the root/main folder of your website instead you have installed the Wordpress inside "wp" folder: http://stampandseal.biz/wp/

To fix this issue, you need to reinstall Wordpress on the root folder.

Please contact the support team at support[at]domainking.ng or raise a support ticket at http://www.domainking.ng/login/ so that they can help you further on this issue.

Best Regards,
Karan
DomainKing.NG

dadojo:
Hello, on your website, you advertise free domain name with your one year hosting plans, however during checkout, I discovered I was being charged for the supposedly "free" domain which you advertised as free on the site. Its needless to say I was pissed off!

Hi,
We do offer free domain for 1st year with every hosting package (if you order web hosting for 1 year) except for Starting Civilian Plan: http://www.domainking.ng/web-hosting/

Did you place the order for Civilian Plan? It does not come with free domain.

Did you order a hosting plan for less than year? We don't offer free domain if you order a hosting plan for less than 1 year.

Plus there are some domain extensions like: .co that are not free with the hosting account. Which domain did you order with the hosting?

I cannot be sure why you were charged for the domain unless i know your domain and hosting plan you tried to order.

Please email us at support[at]domainking.ng or raise a support ticket at: http://www.domainking.ng/support/, we will place an order for you, if you are any having issues while placing the order.

Best Regards,
Karan
DomainKing.NG

kingsamm:
I registered a domain name, I haven't paid for it yet. Is it possible to cancel it?

Hi,
Yes, we can cancel the pending order for you.

Please raise a ticket in your account: http://www.domainking.ng/login/ mentioning the domain. The support team will cancel the domain for you.

Do let us know if you have any further queries.

Best Regards,
Karan
DomainKing.NG

enifex:
yeap... Www.nairaland.com ... Its just undertemporary premium plan.. So, i need to know whether their is another means of saving my bandwith or another mean to avoid that without updating my hostin plan.. I need to know this on time

Hi,
I can see from our backend that you had requested an plan upgrade for your hosting account to increase your bandwidth.

Sure you can save your website's bandwidth in many ways:
1) By reducing file size of images, css and other files you upload on your hosting account using compression tool, reducing image resolution using photo editing tools.
2) By using external server to load Images, Media/Videos and CSS/JS Files. Like Using paid service: MaxCDN, Or Free Image Hosting Sites: Imageshack, PhotoBucket etc, For Videos you can use Youtube.
3) You can also use Cloudflare to speed up website using their caching.

The above measures should save your bandwidth a lot and if after these measures your website is not consuming much bandwidth then you may not need an upgrade. It all depends on your website, content, visitors and preference.

Do let us know if you have any further queries.

Best Regards,
Karan
DomainKing.NG

kingsamm:
I got my .Com domain last month.

Still don't understand how to use the email I already have it. Yungsamm@naijatechs.com but I don't know how to use.

Hi,
I can see you haven't created any emails yet. You have created a Mailing List instead with email: yungsamm@naijatechs.com

You should create an email using Add User Option inside the panel instead if you want to send & receive emails like a normal email account.

Once you have create an email using Add User Option. You should be able to access your emails from: http://webmail.naijatechs.com/ by entering your email and password.

Please raise a ticket in your panel regarding this: http://www.domainking.ng/login/ or email us at support[at]domainking.ng, our support team will assist you.

Best Regards,
Karan
DomainKing.NG

Danyl:
@domainking please I discovered that file_get_contents() doesn't work on your server I have been trying to pull my share count through a third party api but its not working please how can you help me turn it on.

Hi,
The file_get_contents() function is working properly on our server.

It seems there is some other issue with your script.

Can you send us the link to your script url and the error message you are getting.

Please raise a ticket in your account regarding this issue with all the details. Our support team will check this.

Best Regards,
Karan
DomainKing.NG

Ebuka478:
The wp theme i intend to buy comes with the following requirement, I'd like to know if your commander hosting package is compatible.

Below are the ideal memory related settings should you wish to use into your WordPress site.

php.ini settings

max_execution_time = 200
memory_limit = 256M
post_max_size = 64M
upload_max_filesize = 64M
wp-config.php settings

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

If you don’t know what is this and how to implement it, please request your hosting provider for above setting and they should get this done for you pretty quickly.

Hi,
You can edit these settings using .user.ini in your hosting.

Can you please raise a ticket in your account: http://www.domainking.ng/login/ telling your domain, theme you are trying to install so that we can guide you better on this issue.

Best Regards,
Karan
DomainKing.NG

yahoocrawler:
I just made the payments, what's next?

Hi,
Please check your email for the instructions on how to manage your order.

If you have any queries or issues, you can reach our support team via ticket: http://www.domainking.ng/support/ or email: support[at]domainking.ng

Best Regards,
Karan
DomainKing.NG

enifex:
#domainking help....

I encountered this when i was about checked on
my site... Please whats the caurse of this..... Quickly
resolve the issue for me. Bandwidth Limit Exceeded The server is temporarily
unable to service your
request due to the site owner reaching his/her
bandwidth limit. Please try again later.
Apache/2.2.29 (Unix) mod_ssl/2.2.29
OpenSSL/1.0.1e-fips DAV/2 mod_bwlimited/1.4 Server at nairaland.com Port 80 And please, . I dont want to encounter this type of
issues anymore....

How do i end this without upgrading my premium bandwidth..

Hi,
I couldn't see any such issue with your website. Your website is loading perfectly fine.

Can you please raise a ticket in your account regarding this with the screenshot where you saw this message.

Best Regards,
Karan
DomainKing.NG

yahoocrawler:
thanks for everything but can I get a phone number to call anyone at domainking most preferably you?
I need a faster means of communication.

Hi,
Please note that we currently don't have a local phone number in Nigeria. But you can call us on our Indian Number for all your queries: +91-9646369965 (International Call Rates would apply while calling on this number).

You can also reach us online 24X7 by email: support[at]domainking.ng or support ticket at: http://www.domainking.ng/support/

It may take us longer to reply back to you on Nairaland since this is not a support platform. But if you raise a ticket in your account or by email you will get a faster response to all your queries.

Best Regards,
Karan
DomainKing.NG

yahoocrawler:
Pls, is Softaculous pre-installed on domainking panel?
Because I need it to set up my blog.

Hi,
Yes, Softaculous is available in the Control Panel of every hosting plan that we offer.

Best Regards,
Karan
DomainKing.NG

yahoocrawler:
OK, I have another question.
The cost of services I want to purchase is=N2,820

And I want to pay in N5,000

Will the remainder show in my panel?
[thanks for the link]

Hi,
We will add the surplus funds to your credit balance at your DomainKing.NG account.

These funds can be used to purchase any service on our website.

Best Regards,
Karan
DomainKing.NG

yahoocrawler:
Thanks for your help.
How can I install Softaculous Installer on my panel?
I'll appreciate a link to a tutorial someone has written or anything that works.
Waiting....

Hi,
Please read this on how to install Wordpress using Softaculous installer in the cPanel:
http://www.howtogeek.com/howto/19783/install-wordpress-on-your-own-server-with-softaculous/

Hope this helps.

Feel free to contact us, if you need any further information or help.

Best Regards,
Karan
DomainKing.NG

yahoocrawler:
I just registered with domainking
What does this[Due Date: 18/07/2015] mean?
Does it mean that the request will expire today?

2. How can I configure a WordPress self-hosted blog because I purchased a new hosting service too.

I need your help urgently.

Hi,
You can pay your invoice anytime. Your order won't expire today. Due date is just for reference when the order was placed in our system.

Once you have made the payment, you will receive the CPanel details of your hosting account in your email.

You can then easily install Wordpress using Softaculous Installer in your cPanel account.

Feel free to contact us, if you need any further information or help.

Best Regards,
Karan
DomainKing.NG

fathomberry:
Ok I getting the re-direct as I wanted but there's more.
I got unprofessional advice that I won't be able to place ads on my wordpress blog if I pay that $13 to wordpress. How true is that?
I was also told that I have just 100KB disk space on my host account and it won't be enough since I already have over 70posts + pictures on my wordpress blog.
1)How do I increase my space?
2)What other advantage do I have for buying this domain name apart from the fact that I now sound serious for business.
3) is it possible to setup the email admin@fathomberry.com.ng on my mobile device.

Hi,
1) I got unprofessional advice that I won't be able to place ads on my wordpress blog if I pay that $13 to wordpress. How true is that?
doesn't allow you to place your own ads. While most affiliate links and sponsored posts are allowed on , they do not allow image ads or third-party advertising networks like Google AdSense, OpenX, Lijit, BuySellAds, and Vibrant Media.

Please read this here: https://en.support./advertising/

2) I was also told that I have just 100KB disk space on my host account and it won't be enough since I already have over 70posts + pictures on my wordpress blog. How do I increase my space?

Right now you have a free Web Hosting account with us which has 100 MB. But you can upgrade to paid plan with more space: http://www.domainking.ng/web-hosting/

Please raise a ticket here: http://www.domainking.ng/login/ telling the support team about the plan you want to upgrade to. They will raise an invoice for you so that you can pay for the upgrade. You can start out with Civilian Plan and upgrade if you need more space and bandwidth in future.

3) What other advantage do I have for buying this domain name apart from the fact that I now sound serious for business.
A domain name is required if you want to brand yourself and your blog online and if you want to host your own blog on a paid hosting account and want full control of it. On free hosting platforms like: you have many restriction and limitations like you can't place your own ads etc. Plus you can't sell a blog in case you want to in future since you don't have any ownership right on your Blog. Its just for personal use. You need to have a domain and hosting, if you want full control and want to go professional.

4) Is it possible to setup the email admin@fathomberry.com.ng on my mobile device.
Please raise a ticket regarding this, the support team will send you all the instructions.

Best Regards,
Karan
DomainKing.NG

Ebuka478:
Hi,
I'm starting my first website (property listing) soon and have decided to host with your commander hosting package first and then work my way up. But I've got a pre purchase question: What is the max. Pageviews/visitors for this plan monthly?
Thanks.

Hi,
We have no limit on Pageviews on any of our Hosting Plans. Pageviews are totally dependent on the size of your page and Images/CSS/JS files hosted by you and number of visitors you get monthly.

In Commander Plan you will get 20 GB Monthly Bandwidth. So for example your page is 100 KB. And it has 4 images of size 200 KB, a CSS, JS file of size 100KB which would make the combined size of page as 1000 KB. So with this 1000 KB page and 20 GB monthly bandwidth of Commander Plan you can have 20,000 page views monthly approx. This is just an example, actual usage will be totally different for different websites.

Bandwidth is counted on each page load including all CSS, Images, Text etc. Most bandwidth is usually taken up by Images and CSS files on any website.

You can start with a Smaller Hosting Plan and upgrade later on depending on your website's usage & requirements.

Feel free to contact us if you have any queries.

Best Regards,
Karan
DomainKing.NG

fathomberry:
I just bought a new domain from you guys.

1) What else do I get apart from the domain.
2) I need help to move my blog to the domain or perhaps a redirection to the new domain.
3) I got 2 emails with the domain name purchase, how do I set that up too.

Hi,
1) With every domain, you can create 2 free email accounts.
2) Plus you get free domain & email forwarding with which you can forward your domain to any website like your blog, you can also create unlimited email forwards and redirect them to any email like you@yourdomain.com to you@gmail.com.
3) Moreover, you can also use our free DNS management tool to integrate with your account.
4) You can also enable free privacy protection to hide/protect your contact details from spammers.

You can easily integrate your blog with your domain, for this you just need to your domain's nameservers to namesevers:
NS1.
NS2.
NS3.

But unlike Blogger.com, 's custom domain service is a paid service. You need to pay $13/yr, so that they point your existing blog to your domain with us.

Please read this:
http://en.support./domains/map-existing-domain/

So the best solution for you is to redirect your domain to Wordpress using our Free Domain Forwarding service if you don't want to pay . Or you can move to a self hosted Wordpress Blog using our Web Hosting: http://www.domainking.ng/web-hosting/

Regarding Free Email Accounts, you can create the email accounts from My Domains > yourdomain > DKNG DNS & Free Email Panel

Please raise a ticket in your account: http://www.domainking.ng/login/ , our support team will guide and help you with all the process.

Feel free to contact us, if you have any further queries.

Best Regards,
Karan
DomainKing.NG

israelboy1:
@domain king.....
i need this help ASAP

although, it's somehow difficult for me to locate the CPANEL, after buying my domain, because i find it difficult in uploading my files...after which i reported to the support customer care...although, i received a reply, referring me to the bloggers.com, on getting there, i was been told to go to the basic settings, which i can't even locate, because under my own settings, things which i can only see are (blogger help, give feedback, edit user settings connect to google+ about our new look).....i need this to be attended to urgently......
and i will also like to ask two questions

1. can i get the link that will make it easier for me to get into this basic settings and get my files uploaded ASAP
2. What's the need for blogger's.com again, since i already own a domain?

Hi,
We have already replied to your ticket. Kindly check your email for the details.

Do let us know if you need any further help.

Best Regards,
Karan
DomainKing.NG

UltimateDaniel:
Hello,
I payed for two different Domains to your account through GTbank deposit, I'm yet to receive any message from you guys! I made the transaction yesterday around 4pm.
I sent details to your support department, but still silent! Please, I'm waiting...
The two domains are for my clients with this emails:
Oluwasegun875@gmail.com
yakmura1980@gmail.com
Please, facilitate the transaction. Thank you!

Hi,
I can see that your orders have already been activated. There was no delay from our end in activating these orders after we were informed about these payments.

Since you didn't informed us about these payments on the same day after you deposited them in our account, these orders were not activated.

Please note you have to inform us after you make any deposit or payment to our Bank Account by sending us an email at support[at]domainking.ng or by raising a ticket as explained on our payment page along with the details of your payment like Bank Teller Number, Invoice Number and screenshot of your Bank Deposit Slip or Bank Transfer Receipt.

It is difficult for us to track any payment made through bank without any prior confirmation from the clients.

So we advice you to always raise a ticket after you send any payment to our Bank Account.

Feel free to contact us if you have any queries.

Best Regards,
Karan
DomainKing.NG

Maikel01:
@domainkingng can i transfer from my account into yours with my sim?

because GtBank is kind of far to my house.

Hi,
If you are unable to transfer or deposit the funds to our GT Bank, then we advise to use Debit Card or any other online payment method listed on our website.

Feel free to contact us if you have any queries.

Best Regards,
Karan
DomainKing.NG

cinclefpascal:
hi please i would like to cancel my last order that i made on the 4th of july 2015 invoice #1863 the payment was #3550 naira,i would like to start with a lower plan and later upgrade so i made another order which is #1750 naira which i would be paying later this month i have submited a ticket for the above complaint ticket number:#968162, and again is it possible for someone to order and pay later or he/she should pay on the due date?

Hi,
We have already replied to your ticket.

Please check your email for the details.

Regarding payment, the invoice has to be paid in advance for the activation of service.

Feel free to contact us, if you have any queries.

Best Regards,
Karan
DomainKing.NG

Danyl:
@domainking I just paid through funds transfer for the hosting. the invoice is 1800, amount 3200. I sent a message from my gmail account and I opened a ticket pls help me to facilitate the domain and hosting package. my email is healthmds05[@]gmail.com.
Thank you.

Hi,
We have replied to your email & ticket.

Kindly check your email for the details.

Best Regards,
Karan
DomainKing.NG