₦airaland Forum

njuwo:
Mail sent, what is taking you guys to respond

Hi,
We have already replied back to your query within 15 minutes.

You sent an email 15 minutes ago, it took us 10 minutes to study it & to write a reply to your query with all the answers.

We don't send auto replies to our clients by just copy/pasting without reading what is being asked.

Since we offer personalized support to each client we go through each request and reply back to them based on their query which can take some time. Considering we get so many tickets and emails and difference in our working hours, it can sometimes take time to reply back to your query.

So we request you to have patience and wait for us to reply back, as a support personnel is also a human like you.

Feel free to contact us if you have any further queries.

Best Regards,
Rahul V
DomainKing.NG Support

Olamarkjoel:
@domainking i want to promote an affiliate product and i need a website, are you going to help me design my website, if i provide my content, affiliate link and product image, what are the cost, i don't have knowledge in website design? How will i pay for this. Can i use my visa card pay for this service?

Hi,
With Wordpress website, you can create as many pages you want, place affiliate links, product images etc. There are no additional costs. You don't need to have any knowledge of website design, its very easy to use and setup and we will guide you through the process.

If you go for our Civilian Hosting Plan, it will only cost you around N2099 (after you apply our .COM domain coupon: DKNGCOM499)

And you can pay using Visa Card, Bank Deposit/Transfer through Voguepay or Cash Envoy. We accept Voguepay and Cash Envoy on our website for local clients in Nigeria.

For more details on our payment methods, you can visit our website's payment page here: http://www.domainking.ng/payment-methods/

Best Regards,
Rahul V
DomainKing.NG Support

Olamarkjoel:
@domainking i want to promote an affiliate product and i need a website, are you going to help me design my website, if i provide my content, affiliate link and product image, what are the cost, i don't have knowledge in website design? How will i pay for this. Can i use my visa card pay for this service?

Hi,
The custom design services are generally expensive, time consuming to launch and maintain, depend on custom requirements of a client. But it is good for branding.

We have to go through process of getting client's requirements, budget, designing the layout, getting client's feedback and making the changes accordingly and then designing the actual website once the layout is finalized. Each page is custom designed and fine tuned according to your requirement. All this makes the project time consuming and expensive. So it will take time to launch the actual website in case you need a custom website.

For an affiliate website, I would recommend you go for a wordpress based CMS website. They have many free templates to choose from and you are ready to go once you install the wordpress in one click by using our hosting panel. Unlike custom design service, you can create as many pages you want and you are not charged for it.

We can also help you setup Wordpress, incase you don't know how to do it.

You just need to place an order for hosting account here: http://www.domainking.ng/web-hosting/
(We provide free domain with every hosting plan except Civilian Plan, but you can apply our .COM offer coupon during checkout to get .COM domain at just N499 along with the Civilian Plan).

Do let us know which plan you are interested in, we will guide you through the process of ordering that plan.

Best Regards,
Rahul V
DomainKing.NG Support

jenifertaler:
is there any good offer?

Hi,
We currently have offers on .COM, .ORG, .BIZ, .IN domains.

You can see the pricing and place an order for a domain here: http://www.domainking.ng/domain-pricing/

Also we have a special discount on your first .COM domain (N499) with us that you can get by using this coupon: DKNGCOM499 during the checkout process.

Or you can directly place the order for N499 .COM domain here: http://www.domainking.ng/com-domain-offer/ (you don't need to apply the coupon code, it will be automatically added for you.)

If you need a hosting account, you can place an order here: http://www.domainking.ng/web-hosting/

You can apply this coupon: DKNG10OFF on the hosting to get flat 10% discount.

Note: All these promos are valid till 30th November, 2014.

If you have any further queries, feel free to contact us.

Best Regards,
Rahul V
DomainKing.NG Support

emmyvet:
Hi!
You guys are ok and I also like the way your cpanel looks, very easy to use, the website is now propagated and running
www.emmyvet.com ,
Once more thanks for your support!

Hi,
Thanks for your nice words about our service.

We have many themes for cPanel with which you can change the look and feel of the panel that you like.

If you need any help, do let us know.

Best Regards,
Rahul V
DomainKing.NG Support

akinswaggs:
I have similar issues too. I log in now and when I click on anything else in logged out and asked to login again

Hi,
Please raise a support ticket in your account at: http://www.domainking.ng/login/ related to this issue. It becomes easier and faster for us to respond when there is a support ticket related to an issue.

Please check and let us know these things:
---------------------------------------------------------
1) Does this happen when you go to our website's homepage, other pages after logging into your account or does it happen with the links in the panel to manage domain, other services.

2) Please check your IP at mxtoolbox.com (they will show your IP at the bottom of the page), does that change regularly in few minutes?

3) Try deleting your browser's cache or cookies.

Kindly send us all the details related to this issue and your findings related to above 3 things, along with the screenshots if possible to support[at]domainking.ng

We will check and resolve this issue.

Best Regards,
Rahul V
DomainKing.NG Support

njuwo:
Hello bro, what is voguepay GTbank account type to transfer money to, is it savings or current

Hi,
You need to register with Voguepay to get their Bank Account details for deposit. We are not authorized to act on their behalf on this forum or on any other platform.

You can pay to us using your Voguepay account funds. Voguepay supports many funding options like: Interswitch/Verve, Debit/Credit Cards, Etranzact/PocketMini, Bank Deposit or Transfer. You may choose any of the payment methods that is convenient for you.

Besides Voguepay, we also support CashEnvoy for local payments in Nigeria.

For full list of our supported payment methods, please visit: http://www.domainking.ng/payment-methods/

Feel free to contact us, if you have any further queries.

You can also send us an email at: support[at]domainking.ng or raise a support ticket in your account: http://www.domainking.ng/login/ for a faster response.

Best Regards,
Rahul V
DomainKing.NG Support

njuwo:
I've registered, place the order for me DomainKing please

Hi,
Please send us an email to support[at]domainking.ng regarding the issue you are facing with payments and the domain you want to place order for.

Our support team will get in touch with you.

Best Regards,
Rahul V
DomainKing.NG Support

khenykhey:
i bought my domain and hosting plan for my website www
gistsdaily.com, ever since my website has been running smoothly.

DomainkingNG is here to stay.

Hi,
Thank you very much for your nice words about our service.

Do let us know in case you need any help in managing your domain & hosting account.

Best Regards,
Rahul V
DomainKing.NG Support

akinswaggs:
I bought my domain and tz running live >> [url]akintoms.com[/url]. Nyc 1 domain king

Hi,
Thank you for your nice feedback.

Do let us know us, if you need any help.

Best Regards,
Karan B
DomainKing.NG Support

njuwo:
@DomainKing Voguepay is giving me an error message verifying my phone number, cash envoy is a story for another day. Can't I pay through direct bank transfer?

Hi,
Yes you can pay by bank deposit or bank transfer using Voguepay. Right now Voguepay supports GT Bank for bank deposits & bank transfers.

You just need to register for a personal account at voguepay here: https://voguepay.com/register

Then login to your Voguepay account and go to Transactions > Fund Account. This will open Add Funds Page. Where you can add funds using Bank deposit or Bank Transfer in Nigeria.

When your Voguepay account is funded you can easily use it to pay for our services on our website.

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

xhebruski:
@DomainKing. My name is Dameh Abraham. I purchaced and Paid for the Domain Name "Unitedfaithfuls.com" and I have been unable to get access to the management area of the Domain as it's status remained pending and each time I try to manage my domain i keep getting this error message "[t1] Error Message: For input string: "{" ". The Purchase Transaction has an invoice number; 491, and transaction ID; 546ed416f163f. Please Fix this problem as soon a possible. I have emailed you but you don't reply.

Hi,
The issue has been resolved. We have already replied to your support ticket.

Feel free to get back us if you need any further assistance.

Best Regards,
Karan B
DomainKing.NG Support

emmyvet:
Hi Domainking!
Thanks for your support I just made the payment using a Voguepay Account.
Am just waiting for domain name to be propagated.

Thank you!

Hi,
Please try opening the website in few hours. It should start working properly.

Do let us know if you need any further help.

Best Regards,
Karan B
DomainKing.NG Support

xhebruski:
@DomainKing. My name is Dameh Abraham. I purchaced and Paid for the Domain Name "Unitedfaithfuls.com" and I have been unable to get access to the management area of the Domain as it's status remained pending and each time I try to manage my domain i keep getting this error message "[t1] Error Message: For input string: "{" ". The Purchase Transaction has an invoice number; 491, and transaction ID; 546ed416f163f. Please Fix this problem as soon a possible. I have emailed you but you don't reply.

Why are you not responding to my query? and you have also refused to fix my problem

Hi,
The issue has been resolved. We have already replied to your support ticket. We normally reply to support ticket within few minutes.

Please note sometime it can take us few hours to reply back to client queries, when our support team is offline. We operate from a different time zone other than Nigeria so there could be delays in replies depending on the time zone our support person is based in.

Feel free to get back us if you need any further assistance.

Best Regards,
Karan B
DomainKing.NG Support

Khaynet:
I cant use my nameserver it keep saying



when I try editing the nameserver

Hi,
The issue has already been resolved. Please always raise a support ticket in our panel for faster response.

Best Regards,
Karan B
DomainKing.NG Support

EMZYSMS:
@Domainking, I'm registered at your site but can't logging into my account. I don't know if its a usual factor with whmcsolutions. Because I'm having same probz with using my accounts on companies using the whmcsolutions. We use boxbilling and have never experienced such. Any help on logging in pls?

Hi,
What exact error message do you see, when you try to login to the panel. Can you please send us the screenshot at support[at]domainking.ng

We will check this from our end and get back to you.

Best Regards,
Karan B
DomainKing.NG Support

Khaynet:
sorry but it has been resolved

Hi,
We request all our clients to raise a support ticket in our panel: http://www.domainking.ng/login/ for faster resolution of their issue.

Best Regards,
Karan B
DomainKing.NG Support

tdayof:
is your promo still on?

Hi,
Yes, the domain promo is valid till 30th November 2014, you can avail this promo here: http://www.domainking.ng/com-domain-offer/

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

choose4me:
Please respond to my questions separately for clarification..

I also looked at your hosting plans and I see that some plans allow me to have up to 10 domains hosted on them.. Now my questions are;

Can these domains be entirely different and not linked to my domain?? I mean can I have www.domain1.com.ng , www.domain2.com.ng up to www.domain10.com.ng all on this same hosting plan without problems??

Your .com.ng plans are a little expensive for me.. May I register all my ten .com.ng domains on another site and transfer them to my domainking hosting plan and host all of them without problems?? How long will this take if I'm to do this?

Please answer these questions as I need to start today.

Hi,
Thank you for your interest in our domain & hosting services.

The hosting plans listed on: http://www.domainking.ng/web-hosting/ are shared hosting plans that allow you to add addon domains from the cPanel. All domains can have separate FTP accounts but will have common cPanel login. You just need to change the nameservers of your domains to point to our servers and then you are ready to go.

We would be introducing reseller hosting plans with an option to create unlimited cPanel accounts and domain reseller program in coming days. We would offer best prices in the industry to all our resellers.

Our developers are working on an API/WHMCS Plugin which will be launched soon. Which we will announce on our website.

Please let us know by sending us an email to support[at]domainking.ng; which domain & services are you interested in reselling, and how many domains do you have in your portfolio, what prices are you currently getting for domain tlds (.com, .ng, .com.ng etc.) you are interested in. I am confident we can offer you a better deal.

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

khenykhey:
I need to delete my order and make a new one

Hi,
Please raise a support ticket and tell us the domain. We will do that for you.

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

switzkid:
PLS HOW WILL I DELETE aN ORDER BECAUSE I WILL LIKE TO PLACE ANOTHER ORDER

Hi,
Please raise a support ticket and tell us the domain. We will do that for you.

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

emmyvet:
HI! I am having the error "Transaction Cancelled
Your financial institution required that your card is enabled for Verified by VISA or IPIN. Contact your Bank"
when I try using webpay,
But i have been using my visa card to make payments in other site.

Hi,
Some cards need to be activated at bank before they can be used online. You need to generate Verified by Visa PIN from your bank to activate your card for online purchases. Please contact your bank for details.

You can read this blog post for help: http://www.ogbongeblog.com/2014/04/how-to-activate-verve-cards-for-online.html

Or you can pay to us by bank deposit/transfer through Voguepay, you just need signup with Voguepay for Personal account and then you can add funds to your voguepay account using bank deposit/transfer. You can read about this here: http://www.ogbongeblog.com/2014/11/fund-voguepay-account-in-nigeria-in.html

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

onasa28:
I want to ask! Is it the domain and hosting that is 499?

Hi onasa28,
Sorry, the N499 offer only includes .COM domain for 1 year, which normally costs around N1650/yr.

If you want a hosting account with a domain name, you can place an order here:
http://www.domainking.ng/web-hosting/ (All our hosting plans except Civilian Plan come with a free domain)

For Civilian plan you could apply coupon code: DKNGCOM499 during checkout to get discount on the .com domain.

For all other hosting plans, you can use this coupon (DKNG10OFF) for flat 10% discount.

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

Tolulope95:
While trying to sign up I got an error message which says " The email address you entered was not valid"

Hi,
Please email us the following details to support[at]domainking.ng (replace [at] with @ symbol in our email):
Your Name, Email Address, Address, City, State/Region, Zip Code, Phone Number, Domain Name you want to register.

Note: Please don't post the above details here as it can be viewed by anyone.

We will create an account, place an order for the domain for you once receive your email with the following details.

Best Regards,
Karan B
DomainKing.NG Support

Tolulope95:
Hello domainking, I am currently on a free hosting platform and I would love to transfer my domain to Domain king, I would also love to buy a .com domain name.

P.s I av little or no knowledge About domain registration, transfer Etc. Can all this be done for me by your team?

Hi,
Regarding new domain registration, you don't need to worry. We will do it for you.

Please create an account at our website: http://clients.domainking.ng/register.php

Then email us the domain you want to register, we will place an order for you.

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

Tolulope95:
Hello domainking, I am currently on a free hosting platform and I would love to transfer my domain to Domain king, I would also love to buy a .com domain name.

P.s I av little or no knowledge About domain registration, transfer Etc. Can all this be done for me by your team?

Hi Tolulope95,
Sure, our team would help you in the transfer process. Just email us at: support[at]domainking.ng with your domain name and our team will send you the instructions.

Regarding new .com domain, you can register it here for just N499: http://www.domainking.ng/com-domain-offer/

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

biggmusty:
Does your panel support installation of CMS e.g wordpress? If yes what's the price for getting both domain nd hosting.

Hi biggmusty,
Yes, you can easily install Wordpress using one click installers like Softaculous, Fantastico that come bundled with our hosting plans.

You can buy our hosting plans from here: http://www.domainking.ng/web-hosting/ (All our plans except Civilian Plan come with a free domain)

For Civilian plan you could apply coupon code: DKNGCOM499 during checkout to get discount on the .com domain.

Or you could buy our blog hosting plans: http://www.domainking.ng/blog-hosting/ (All plans come with free domain)

Feel free to contact us, if you have any further queries.

Best Regards,
Karan B
DomainKing.NG Support

clementcro:
thanks, it is working now

Hi clementcro,
Ok, if you need any further help. Do let us know. We advise you to always raise a support ticket for support issues for faster response. Since it can take a while for us to reply back on social mediums like Facebook or Nairaland.

The issue you were facing was due to the fact that DNS settings can take few hours to work properly at all ISPs at different locations.

Best Regards,
Karan B
DomainKing.NG Support

jaybossYBNL:
I have created the A names Records I saw on Jide Ogunsanya's blog before contacting you, the issue has been solved. I wasn't patient enough. it's nice doing business with you. I look forward to enjoy your services.

Hi Jayboss,
Feel free to contact us anytime, if you need our help.

Best Regards,
Rahul V
DomainKing.NG Support

jaybossYBNL:
I have successfully set up mine but I must put www.jaybossng.com before my blog will open, jaybossng.com is not opening. Pls what can I do.Thanks.

Hi,
You need to place these A records in the DNS panel to redirect yourdomain.com to www.yourdomain.com:
216.239.32.21
216.239.34.21
216.239.36.21
216.239.38.21

After that you need to activate the redirect settings in your Blogger.com account.

Please raise a support ticket in your DomainKing.NG account: http://www.domainking.ng/login/, our support team will help you out in this issue.

Best Regards,
Rahul V
DomainKing.NG Support

JideTheBlogger:
For those that don't know how to get started, read: DomainKing Domain Name Registration Guide for Nigerians here

If you want to use it as custom domain for Blogger, read: how to link domainKing domain name to Blogger blog.

Happy Blogging!

Hi Jide,
Thanks for sharing these useful posts. I am sure it will be of great help to all bloggers.

Best Regards,
Karan B
DomainKing.NG Support

Navvy:
I just bought my domain from domainking for over an hour and its still showing pending.. Do something. My domain is www.naijafunzone.com

Hi,
Your order has already been activated.

Do let us know, if you need any further help.

Best Regards,
Karan B
DomainKing.NG Support