If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

Job Vacancy @ Garmgroup!!!!! (lagos)

CUSTOMER SERVICE ASSOCIATE.
Location: Lagos
Employment Type: Full Time


Job Brief
We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues and communicating professionally, and positively. The application multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously is a must. The candidate should have the ability to swiftly gain the customer's confidence and trust.
The ability to maintain a sound knowledge of products and services and to be an effective communicator is necessary to ensure success. The candidate must be detail-oriented, motivated, and have excellent people skills.


Roles and Responsibilities
*Generate sales leads and ensure efficient fulfilment of Customers’ orders and requests.
*Process online orders and input to ship out the order.
*Provide exceptional customer service by responding efficiently, accurately, and courteously to all *customer transactions through inbound calls, live chat, and email correspondence.
*Build sustainable relationships and trust with customer accounts through open and interactive communication.
*Manage ongoing customer relationships utilizing our CRM tools.
*Identify and assess Customers’ needs to achieve satisfaction.
*Meet Customer Success team targets.
*Be a primary contact for customer inquiries about our products and assist with site navigation through phone, chat, and email.
*Keep records of customer interactions, process customer accounts, and file documents.
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution.
*Analyze, review and process customers' requests for return authorization and credits.
*Provide appropriate information on available platforms for all services available at Garmspot.
*Follow communication procedures, guidelines, and policies.
Certain Customer Service Representatives will have additional responsibilities to service our customers over social media platforms.

Required Skills and Competencies
*Proven Customer support experience or Client service representative.
*Excellent communication and interpersonal skills.
*Strong computer skills and the ability to learn new applications quickly.
*Strong phone contact handling skills and active listening.
*Familiarity with CRM systems and practices.
*Ability to multitask, prioritise and manage time effectively.
*Ability to Manage Multiple Projects and Relationships Simultaneously.
*Negotiation Skills, Listening Skills, Communication Skills, and Time Management Skills
BA/BSc. Degree or equivalent

If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

Job Vacancy @ Garmgroup!!!!! (lagos)
DISPATCH RIDER
Location: Lagos
Employment Type: Full Time
Minimum Qualification: High School (S.S.C.E)

Job Summary
Garmspot requires a dispatch rider to move documents and small to medium packages between the organization’s locations and its customers. The dispatch rider shall deliver items to customers by verifying orders and making the delivery. The rider will be responsible for city-wide deliveries, sending and collecting of documents, materials, packages and other items as needed. The rider would be responsible for ensuring that the assigned motorcycle is used for authorised assignments and is in good working condition always.


Roles and Responsibilities:
RIde Garmspot’s motorcycle to complete official duties.
Responsible for contacting customers to verify delivery addresses.
Must observe all health and safety driving related policies to ensure the consistent safety of documents and the motorcycle.
Responsible for carrying out the daily inspection on the general condition of the assigned motorcycle; and must properly lock the motorcycle when there is a need to leave them unattended to.
Must ensure that the motorcycle is cleaned routinely or when the need arises.
Report all matters relating to the assigned motorcycle to the supervisor.
Facilitate the delivery of Garmspot items to its customer; between the Headquarters and retail/other locations as required.
Dispatch riders sign for the package when collected and get an appropriate person to sign for it upon delivery.
Responsible for updating the drivers’ logbook on a daily basis with the required information.
Must ensure that assigned motorcycle documents/particulars are updated and valid.
Internal and external document distribution when necessary.
Record information, such as items received and delivered.
Plan and follow the most efficient routes for making deliveries.
Ensure proper and efficient use of company tools.
Any other duty that may be assigned from time to time.



Required Skills and Competencies:
A minimum of Secondary School Leaving Certificate.
Proven experience as a dispatch rider or relevant position.
Must possess a valid riders’ permit.
Familiarity with relevant routes.
Must enjoy motorcycling and be a skilled rider.

If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

Job Vacancy @ Garmgroup!!!!! (lagos)

FACILITY MANAGER
Location: Lagos
Employment Type: Full Time

Job Brief
We are looking for multi-skilled candidates who can balance technical maintenance with good people skills. Facilities managers are responsible for creating a suitable working environment, ensuring facilities are always clean and installing and maintaining adequate communications infrastructure, among other duties.
Moreover, facilities managers need to be able to attend to multiple concerns involving both workers and their working environment, requiring good organizational and multitasking ability.
The ideal candidate will be well-organized and able to optimize the use of space and equipment while reducing operating costs. Leadership abilities and phenomenal efficiency can set you apart among our candidate pool.
The goal is to ensure our business’s accommodation is problem-free and safe so that employees can work under the best conditions.

Facilities Manager Responsibilities:
Fostering a professional working environment.
Ensuring a constant security presence.
Act as a contact point between staff at our Apapa facility and HQ Administration.
Allocate office space according to needs
Ensuring compliance with health and safety regulations
Ensure that the facility is fully operational with all utilities functioning properly and in good working condition.
Overseeing refurbishments and renovations.
Schedule and supervise maintenance repair work and assist with checking installation and servicing building equipment.
Ensuring building and ground maintenance and managing waste disposal systems.
Installing and maintaining adequate communications infrastructure
Handle insurance plans and service contracts
Managing parking facilities and ensuring space
Keep non-financial records
Perform analysis and forecasting


Facilities Manager Requirements:
3+ years in facility management, office administration or similar role.
BSc/BA in facility management, engineering, business administration or relevant field.
Project management skills.
Good organizational skills and multitasking ability.
Excellent written and verbal communication.
Exceptional interpersonal skills and good time management.
Knowledge of basic accounting and finance principles.
Excellent leadership skills and good analytical/critical thinking.
Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management.
Must be a well organized, detail and customer (internal and external) oriented self-starter.
Strong procurement and negotiation skills.

If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

Job Vacancy @ Garmgroup!!!!! (lagos)

FACILITY MANAGER
Location: Lagos
Employment Type: Full Time

Job Brief
We are looking for multi-skilled candidates who can balance technical maintenance with good people skills. Facilities managers are responsible for creating a suitable working environment, ensuring facilities are always clean and installing and maintaining adequate communications infrastructure, among other duties.
Moreover, facilities managers need to be able to attend to multiple concerns involving both workers and their working environment, requiring good organizational and multitasking ability.
The ideal candidate will be well-organized and able to optimize the use of space and equipment while reducing operating costs. Leadership abilities and phenomenal efficiency can set you apart among our candidate pool.
The goal is to ensure our business’s accommodation is problem-free and safe so that employees can work under the best conditions.

Facilities Manager Responsibilities:
Fostering a professional working environment.
Ensuring a constant security presence.
Act as a contact point between staff at our Apapa facility and HQ Administration.
Allocate office space according to needs
Ensuring compliance with health and safety regulations
Ensure that the facility is fully operational with all utilities functioning properly and in good working condition.
Overseeing refurbishments and renovations.
Schedule and supervise maintenance repair work and assist with checking installation and servicing building equipment.
Ensuring building and ground maintenance and managing waste disposal systems.
Installing and maintaining adequate communications infrastructure
Handle insurance plans and service contracts
Managing parking facilities and ensuring space
Keep non-financial records
Perform analysis and forecasting


Facilities Manager Requirements:
3+ years in facility management, office administration or similar role.
BSc/BA in facility management, engineering, business administration or relevant field.
Project management skills.
Good organizational skills and multitasking ability.
Excellent written and verbal communication.
Exceptional interpersonal skills and good time management.
Knowledge of basic accounting and finance principles.
Excellent leadership skills and good analytical/critical thinking.
Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management.
Must be a well organized, detail and customer (internal and external) oriented self-starter.
Strong procurement and negotiation skills.

If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

Job Vacancy @ Garmgroup!!!!! (lagos)
DISPATCH RIDER
Location: Lagos
Employment Type: Full Time
Minimum Qualification: High School (S.S.C.E)

Job Summary
Garmspot requires a dispatch rider to move documents and small to medium packages between the organization’s locations and its customers. The dispatch rider shall deliver items to customers by verifying orders and making the delivery. The rider will be responsible for city-wide deliveries, sending and collecting of documents, materials, packages and other items as needed. The rider would be responsible for ensuring that the assigned motorcycle is used for authorised assignments and is in good working condition always.


Roles and Responsibilities:
RIde Garmspot’s motorcycle to complete official duties.
Responsible for contacting customers to verify delivery addresses.
Must observe all health and safety driving related policies to ensure the consistent safety of documents and the motorcycle.
Responsible for carrying out the daily inspection on the general condition of the assigned motorcycle; and must properly lock the motorcycle when there is a need to leave them unattended to.
Must ensure that the motorcycle is cleaned routinely or when the need arises.
Report all matters relating to the assigned motorcycle to the supervisor.
Facilitate the delivery of Garmspot items to its customer; between the Headquarters and retail/other locations as required.
Dispatch riders sign for the package when collected and get an appropriate person to sign for it upon delivery.
Responsible for updating the drivers’ logbook on a daily basis with the required information.
Must ensure that assigned motorcycle documents/particulars are updated and valid.
Internal and external document distribution when necessary.
Record information, such as items received and delivered.
Plan and follow the most efficient routes for making deliveries.
Ensure proper and efficient use of company tools.
Any other duty that may be assigned from time to time.



Required Skills and Competencies:
A minimum of Secondary School Leaving Certificate.
Proven experience as a dispatch rider or relevant position.
Must possess a valid riders’ permit.
Familiarity with relevant routes.
Must enjoy motorcycling and be a skilled rider.

If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

Job Vacancy @ Garmgroup!!!!! (lagos)

RETAIL ASSOCIATE
Location: Lagos
Employment Type: Full Time

Job Brief
The retail associate shall contribute to driving sales through providing a genuine and unique experience to each customer. This is a customer-facing employee whose behavior could influence customer decisions on whether to maintain a relationship with us. The associate position is sensitive as their output drives the activity of other departments within the organization. The retail associate shall operate all sales and customer service functions as required by Garmspot. You shall be interfacing with clients and customers whose satisfaction must be ensured at all times.



Responsibilities
Roles and Responsibilities
Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued.
Support a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
Advise customers about benefits, promotions, sales and other opportunities.
Provide insights related to the customer and employee experience and communicate feedback to store leadership.
Provide a friction less customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.
Respond to customers’ queries in a timely, effective and professional manner.
Maintain Gamespot's visual and operational standards while keeping focus on the customer.
Participate in the learning and sharing of product knowledge, current trends and personal styling priorities to inspire the customer.
Support the shipment process to gain awareness of product including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
Understand their contribution to service and their impact to the store’s business, while ensuring all sales sheets are updated as required by COB daily.
Adhere to all company policies and procedures.


Requirements
Proven Experience in a fast paced sales environment
Significant experience in servicing customer queries in both online and offline environment
High standard of written and spoken English
Proven work experience in retail or a similar industry.
Strong interpersonal skills and an ability to effectively assist customers and clients while maintaining high levels of satisfaction.
Contributes to a positive team morale by building productive relationships with peers; asks for support when needed and makes an effort to help others.
Emotional intelligence.
Competent in coordinating multiple tasks simultaneously, working under pressure and delivering on tight deadlines.

If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

Job Vacancy @ Garmgroup!!!!! (lagos)

QUALITY CONTROL OFFICER
Location: Lagos
Employment Type: Full Time

Job Summary:
We are looking for a highly skilled Quality Control officer to ensure that all external and internal requirements are met. All items produced by the tailoring and printing departments at Garmprint must be confirmed to meet our standards before our product reaches our customers. The candidate will also be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues. In carrying out your duties and finding solutions to problems that arise, you shall assess systems used to test products and suggest improvements.

Responsibilities:
Perform quality assessments on all outgoing products for shipping.
Approve or reject raw materials with respect to quality standards and record quality of supplier products.
Observe plans and specifications to understand the requirements of products and services.
Question the nature of defects while providing future solutions.
Report all malfunctions to production executives to ensure immediate action.
Recommend improvements to the production process to enhance quality.
Document inspection outcomes by completing detailed reports and performance records.
Supervise the production process.
Resolve quality-related issues in a timely manner.
Required Skills and Competencies

Experience in Quality Control, Customer Service or a similar discipline.
Experience in customer research with the purpose of assessing needs and wants.
Strong phone contact handling skills and active listening.
Client-Focused Solutions Experience.
Ability to multitask, prioritize and manage time effectively.
Ability to Manage Multiple Projects and Relationships Simultaneously.
Negotiation Skills, Listening Skills, Communication Skills, and Time Management Skills
BA/BSc. Degree or equivalent

If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

Job Vacancy @ Garmgroup!!!!! (lagos)

ADMINISTRATIVE OFFICER
Location: Lagos
Employment Type: Full Time

Job Summary:
We are looking for an Administrative Officer to join our Garmprint team at Apapa and support our daily office procedures. This staff shall act as the point of contact for all employees, providing administrative support and managing internal and external queries. The administrative officer shall also operate as a liaison between Human Resources at the Garm Group Headquarters providing ad hoc HR services to Garmprint.

Responsibilities:
Manage office supplies, stock and place orders.
Prepare reports on administrative feedback, expenses and office budgets as required.
Answer queries by employees and clients
Maintain correspondence as required and report to the HR/Admin team at Head Office.
Maintain and update records on attendance, leave and infractions.
Organize a filing system for important and confidential company documents.
Administering health and safety of all staff on the premises.
Ensuring accommodation and its facilities are well managed and maintained.
Ensuring work equipment are appropriately used and maintained..
Follow the company calendar and ensure staff keep to stipulated schedules.
Prepare reports and presentations with statistical data, assigned.

Requirements:
3-5 yrs. experience as an Administrative Officer, Administrator or similar role.
Health and safety qualification are added advantage
Project management certification is a plus
Solid knowledge of office procedures.
Experience with office management software like MS Office (MS Excel and MS Word, specifically).
Strong organizational skills with a problem-solving attitude.
Excellent written and verbal communication skills.



If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!

JOB VACANCY @ GARMGROUP!!!!! (LAGOS)

The following roles are available at Garmspot, Victoria Island & Garmprint, Apapa.

DRIVER
Location: Lagos
Employment Type: Full Time
Minimum Qualification: High School (S.S.C.E)

Job Summary
We are looking for a competent and experienced driver to operate the company's van and facilitate the movement of goods between our inventory and retail locations; as well as handle the delivery of bulk production jobs to our esteemed clients.

Responsibilities
Ensuring the vehicle is in functional condition and properly serviced.
Ensuring the vehicle is clean and in good hygienic condition.
Planning each route based on road and traffic conditions.
Following schedules and completing deliveries and other tasks promptly.
Transportation of goods between locations as required by the company.

Requirements:
Minimum 3 years experience as a driver.
A valid driver's license.
Ability to read, write and communicate effectively.
Must have good working knowledge of Google Maps and the Lagos road network.
2 Guarantors



DISPATCH RIDER
Location: Lagos
Employment Type: Full Time
Minimum Qualification: High School (S.S.C.E)

Job Summary
Our dispatch riders are primarily responsible for making deliveries to our retail customers as well as moving small items between our locations and dispatching other parcels as required.

Responsibilities:
Ride company’s motorcycle only for the purpose of completing official duties.
Observe all driving regulations to ensure consistent safety of parcels and the motorcycle.
Use vehicle only on official assignment and report to the administrative officer on all matters relating to assigned motorcycle.
Sign for packages upon collection and get appropriate persons to sign on delivery.
Contacting customers and recipients to verify delivery addresses.
Picking up items and delivering them safely to customers on time.

Requirements:
Minimum 3 years relevant experience.
A valid rider's card
Ability to communicate, read and write.
Must have good working knowledge of Google Maps and the Lagos road network.
2 Guarantors



SCREEN PRINTER
Location: Lagos
Employment Type: Full Time
Minimum Qualification: High School (S.S.C.E)

Job Summary
We are looking to hire a talented screen printer with an eye for detail to oversee our company’s screen printing process. You will be responsible for creating the printing design pattern, mixing the correct ink colors, loading the screen onto the printer, producing the final printed articles, and cleaning the machine after use.

Responsibilities:
Receiving work order jobs for screen printing.
Examining work orders to determine.
Estimated printing times, ink, and material quantities.
Designing screen patterns according to customer specifications.
Selecting screen size, de-greasing agents, and emulsion coatings.
Loading screens into the printer.
Installing and repositioning screen printing plates and pressure roles
Calibrating printer before the batch is printed.
Running prints and performing quality checks throughout the printing process.
Troubleshooting problems as they arise.

Requirement:
Minimum 5yrs. experience as a screen printer.
Excellent hand-eye coordination.
High level of creative and artistic skills.
Ability to work with ink and chemicals every day.
Ability to communicate effectively.



TAILORING SUPERVISOR
Location: Apapa, Lagos
Employment Type: Full Time
Minimum Qualification: High School (S.S.C.E)

Job Summary
The Tailoring Supervisor has primary responsibility for overseeing the Tailors
The role is constantly managing multiple priorities across the shop floor on a shift. There is a high degree of “in the moment” decision-making that affects, safety, quality and delivery of the tailors and the goods. The supervisor must ensure client orders are completed and the jobs are shared between the tailors in a way that ensures jobs finish quickly and our products are high quality

Responsibilities:
Supervise the tailors
Assigns production schedules to ensure that production builds are met.
Will ensure that all employees have the proper training in their given field.
Make sure that employees approach their work in compliance with the programs, procedures, and policies that have been instilled and provides or otherwise assigns training, as required to assure processes and standards are met.
Keep track of group attendance on a daily basis; identifies non-conformance and makes corrections as necessary.
Provides recommendation and input into the employee evaluation and disciplinary processes.
Work with other department to identify, troubleshoot, and resolve production problems.
Minimizes waste and cost and ensures conformance to safety and quality standards.
Generate ideas and implement changes in processes and use of equipment to increase efficiency,improve safety and quality, reduce costs, and improve employee morale.
Ensure adherence to Company policies and SOPs (Standard Operating Procedures).
Maintain line cleanliness through good housekeeping practices.
Develops appropriate programs in areas needing improvement planning.
Responsible for safety on the line and for adhering to all safety rules and programs, and for attending all required safety training.
Other duties as assigned.

Requirements
3 years experience minimum supervising a team of tailors at a garment factory.
5+ years minimum experience as a tailor.
Strong knowledge of tailoring processes.
Tech Savvy and able to use a computer.
Demonstrated ability to direct, coach, and train associates as well as plan, monitor and
schedule work
Demonstrated ability to analyze and resolve problems
Good communication skills



TAILOR
Location: Lagos
Employment Type: Full Time
Minimum Qualification: High School (S.S.C.E)

Job Summary
As a Tailor, your duties include constructing, modifying, altering, and repairing garments for our clients. You should also help customers in selecting the type of material as well as the design for the clothing.

Responsibilities:
Measuring clients, taking body measurements, and recording vital statistics for use in creating clothing designs
Creating patterns using computer software or hand drafting methods
Using software to create custom patterns based on measurements taken from a client or standard sizes provided by a designer
Demonstrating how to use fabrics and detailing the care instructions so that customers know how to properly maintain the garment
Reviewing samples of fabrics from suppliers, testing fabric quality and colorfastness, and selecting the best materials for garments based on cost, durability, appearance, and comfort
Drafting patterns for suits, dresses, shirts, pants, and other garments using computer-assisted design (CAD) equipment or traditional methods such as paper and pencil
Making small alterations to existing garments such as shortening waistlines or sleeves
Recommending fabric types and patterns that will flatter a customer’s figure and lifestyle needs

Requirements:
1-3 years of experience as a tailor
Sewing skills and knowledge of tailoring techniques.
Knowledge of a range of sewing equipment.
Understanding of garment construction, and pattern-making skills.
Knowledge of human body shapes.
Clothing design skills.
Knowledge of different fashion.
Knowledge of fabric types, colors and fabric care.
Cutting skills.
Ability to communicate effectively.



RETAIL ASSOCIATE/SALES REP
Location: Lagos
Employment Type: Full Time (4 days per week)
Minimum Qualification: High School (S.S.C.E)

Job Summary:
Garmspot is looking for sales representatives to work on our Monday-Thursday and Thursday to Sunday Shifts. Our retail associate shall attend to customers while they shop, answer questions and assist in daily store operations. In this role, you serve as a representative of the retail brand and play an important role in the store’s overall success.

Responsibilities:
Ensure high levels of customer satisfaction through excellent sales service
Maintain outstanding store condition and visual merchandising standards
Maintain a fully stocked store
Ascertain customers’ needs and wants
Recommend and display items that match customer needs
Welcome and greet customers
Manage point-of-sale processes
Actively involved in the receiving of new shipments
Keep up to date with product information
Accurately describe product features and benefits
Follow all companies policies and procedures

Requirements:
Minimum of 2 yrs. experience as a Retail Associate.
Basic understanding of sales principles and customer service practices.
Proficiency in English and good communication skills.
Track record of over-achieving sales quota.
Solid communication and interpersonal skills.
Customer service focus.
Friendly, helpful, confident and engaging personality.
Basic administration skills.
High school degree.



ADMINISTRATIVE OFFICER
Location: Lagos
Employment Type: Full Time (4 days per week)
Minimum Qualification: High School (S.S.C.E)

Job Summary:
We are looking for an Administrative Officer to join our Garmprint team at Apapa and support our daily office procedures. This staff shall act as the point of contact for all employees, providing administrative support and managing internal and external queries. The administrative officer shall also operate as a liaison between Human Resources at the Garm Group Headquarters providing ad hoc HR services to Garmprint.

Responsibilities:
Administering health and safety of all staff on the premises.
Manage office supplies, stock and place orders.
Ensuring accommodation and its facilities are well managed and maintained.
Ensuring work equipment are appropriately used and maintained.
Prepare regular reports on expenses and office budgets.
Maintain a company calendar and schedule appointments.
Schedule in-house events and facilitate the scheduling of external events.

Requirements:
Min. 5 yrs. experience as an Administrative Officer, Administrator or similar role.
Health and safety qualification are added advantage
Project management certification is a plus
Solid knowledge of office procedures.
Experience with office management software like MS Office (MS Excel and MS Word, specifically).
Strong organizational skills with a problem-solving attitude.
Excellent written and verbal communication skills.
Attention to detail.
High school diploma; additional qualifications in Office Administration are a plus.


If qualified, send an email attaching your c.v to busayo@garmspot.com.ng and/or call: 09070959015!