₦airaland Forum

Pick

IkoyiLagos:
Honestly, these S pple, dem suppose invest money into live phone customer service / real-time chat. Them go just open call centre for The Philippines or India or the likes of those Cust. care outsourcing zone .

I made the same comment on a tweet also. Even Nigeria. Make them dey manage their Zendesk and livechat

Morning

Tuff

Sip

seunpayne:
Noted with thanks. The thing just dey scratch me for brain. I find myself holding back on doing certain things on the internet (movies and games too) because I’m waiting for Starlink.

We are plenty oo

Yal

IkoyiLagos:
Thanks a million!

Although the system isn't letting me put a message through to them.

For a company of global magnitude; one would expect them to have a vibrant cust. care team.

They see the messages but them dey do anyhow to respond.

Stanley08:
VERY IMPORTANT!

When you get your Starlink tracking number, call DHL on this number 0803 907 7000 and make sure you update the details on the shipment. You can also do it on the DHL Express app.

This is very important. I know 3 people that had 1 week extra delay because of wrong address / no phone number on the package.

The problem also is that Starlink USA ships it to Starlink Nigeria and uses your name as Care/Of C/O. So please make sure you contact DHL and update your information with them IMMEDIATELY you get your tracking number.

I was driving when I got my tracking number, I parked and called DHL Lmao. Me I no like story at all! And I got my item very quickly, the DHL guy even told me it's good I called because they wrote rubbish on they package.

You can even tell them to just hold it at a DHL office especially the one at the airport so you can go and pick it up yourself. But note that because it was shipped to Starlink Nigeria and your name used as C/O, ONLY YOU can pick it up personally. Nobody else but ONLY YOU in person with your ID of course. Sometimes this is simpler than allowing them to try to deliver and making mistake up and down. Lol my guys went through this but then they never did the information update that I talked about earlier. 1 week after e reach Lagos them never see Starlink and they are all in Lagos. Meanwhile I got mine same day lol.

Cc: ibawon, seunpayne, dustmalik, emmyvet, EPOMA, georgee

I don dey follow them all since yesterday. They are yet to ship it to DHL. once dey do. I gotta go pick up myself.

Stanley08:
Oya sorry nau! I don drop update for you to receive your shipment quickly

Them don send me email since Tuesday but DHL dey talk say na only Amy address dey, say no number

Strong

IkoyiLagos:
Hey Bro.

Please, how do you raise a support ticket? I have tried doing so on the support page to no avail.

https://support.starlink.com/create-support-ticket https://support.starlink.com/tickets (must be logged into your account)

dustmalik:
You can track it on DHL website.
Log into your Starlink account and click on the tracking number, it should take you to DHL website where you can see the status of the shipment

Yeah, I can but DHL guys said they did not add my number to the order, so I'm wondering how they'll contact me once they ship.

Morning

dustmalik:
Has it gotten to Lag already?

I don't think so.

Got my email late last night. But we still dey fight as DHL said they did not add my number to it.

Tip

Still selling

Toiir

georgee:
Which virtual/physical card u use pay

PayDay Virtual Card

seunpayne:
See me and who dey wait together. I never get my own alert…why is this happening to me?

He dey come. He go soon land your inbox

dustmalik:
FINALLY

If you are in Lagos, you should receive it latest Friday. I'm happy for you, man.

So, after returning my Starlink and got refunded, i decided to give it a try one last time and then i placed a new order on the 10th of March.
After placing the order, i opened a support ticket to register my displeasure with the last order, that was on the 11th. I didn't get a response from them until on the 20th. They apologized and applied a month service fee credit to my Starlink account, which means i will not be paying for the next service due after using the trial of my yet-to-arrive Starlink kit. Now, i am just waiting for it to be shipped. Hopefully, it won't take long.

Na So he suppose be. Na Lagos I kuku dey

IkoyiLagos:
Nice! How long was the wait time i.e. from the order date to the shipping date? Many thanks!

From 18th February. I still get some odogwu's way pass me ooo. I dey wait make them give us updates.

Well they just shipped and send this mail some minutes ago. I open ticket to abuse them

emmyvet:
Lol I was thinking I'm the only one.

The wait is annoying.

My order date was 5th Feb.

They've changed estimated shipping date twice.

Now estimated shipping date shows 5th to 15March even though today is now 21st March

But just incase you don't know reaching out their support team and making some noise can get you a free 1month credit.

I am doing so now.

Yes oo

EPOMA:
Please don't expect much from satellite internet , we should know better than this and stop discussing ping . I have Konnect vsat from cool link and my ping is 800ms on average and I still prefer it to having internet from MTN and co. My downtime for 1 year has only been 24 hours.

Fibre internet is the best but I prefer starlink as I can move around states and villages with it

Yes Boss, That is one of the reasons I have to go with them, I have MTN hynet, Airtel router, but had to Pass on Koolink because of the speed and datacap. I will be moving from the Island to Mainland at least 5-6 times this year and with Unlimited from Starlink. It's the best option for me.

Stanley08:
Make I no lie, una dey suffer sha. This wait na nonsense. Meanwhile make I pepper you small with Speedtest 😭

You are evil. I hate you Mummy!!!

Shinfuluan:
Have you received yours? I ordered mine on Feb 22. Till now they haven't shipped it talkless of me even having tracking number!

I just dey laff Baba, we plenty. See the screenshots

Morning

We

Discount ooo. Gotta take off