WoodcrestMayor:
I'm sure he's regretting his "utterance" now.He called me a troll too.I will update wit pix of my items wen I receive them.
Cos pple don't complain doesn't mean some Nigerians don't know what is right and wat obtains in oda developed countries.Logistics shey?Den u shld av put 3-4 weeks instead of 2weeks u put as delivery time on your website.
Can dis happen in the USA where u stay?
He was talking abt shippyme as an app.Thatz his way of justifying inefficiency of customer care.I av an advice for him on dis-until you guys attain d dispatch/delivery speed of UPS,DHL et al,make sure your customer service is tight and spotless.
Nobody wants your biz to fail but itz obvious u don't av empathy for your customers.U'll realize dat wat angers customers on dis thread d most is d self-defense u indulge in.Just imagine d guy wit demurrage.From his 1st post,it is clear d fault came from within shippyme.He said he sent several mails to confirm receipt of his items but he neva got a reply.Now there is demurrage and no iota of remorse from u guys.U just told him to pay else is items won't be shipped.
My last item delivered to your USA warehouse was d first to be updated.Shldnt it be on a "first come first serve" basis?
Itz clearly evident dat there's is a systemic issue wit shippyme and d earlier u addressed customer complaints objectively,d beta.
Not every1 one will tow ewajeh's path and delete wat dey've written abt shippyme.So I'll advise u get to work and make sure tins are right.Itz beta to apologize and tell customers that their items 'll be ready in a month(give reasons) instead of promising speed of lite service and failing(for those dat av items wit u already) and work on delivering smoothly in future.
I hpe u look @ dis objectively.
Peace.

If you recall, I asked you for your booking reference number and you never provided one then. Yet you continued to post comments about the service. I drew my conclusions from that fact. If you can't provide me a way to help you and you continue to complain, it is only logical to assume that the poster is troll.

Shippyme is a startup and by no means perfect. We are adjusting all components of the system all the time and based on our user's experiences. We welcome constructive criticism and most of the changes we have made are based on such critical feedback.

Shippyme has an express service as fact as DHL and UPS. The cost is cheaper than the listed services but several times more expensive than the regular service. Speed is expensive. Shippyme ships 2 times a week and under normal circumstances, we can deliver within the promised 5 - 12 working days. The number of complaints on Nairaland can be reduced to under a dozen actors. That is a far cry from the thousands of users registered with Shippyme. We work hard to address their issues but their displeasure is by no means symptomatic of the broader experience of the majority.

No one who has an active booking on Shippyme can say they don't know if their items have been received for months. It is always there in your user account to see. I believe there is an issue of a cultural shift that we also need to address. Shippyme tries to use technology to put more control in the hands of the users. We have to push for that change. But it is hard when people are used to the tactile contact with people for updates and followups. We will get there.

This is a thread to provide support to customers. If you have a well articulated issue, we will respond to it. It is hard to respond effectively to misguided name-calling and repetitive posts clearly driven by other motivations. Shippyme users use it because it presents the best value proposition to them.

Shippyme is an app. You need to keep an eye on your user account. If we don't educate users on how it works, we will not achieve efficiency. It takes too many people and money to offer a personal service. We would like the app to work for you.

MrsNaira:

For where? I paid the so called balance. They called me and said that my package will leave this week. I asked the guy, so when will it be ready for collection in Lagos? he said he doesn't know. Can you imagine?
Something I bought since August, that costs about 8k, I'm paying almost 10k. does it make sense?No wahala!

The customer care person you called does not know precisely when your items would arrive. He or she is right and can only give you an estimate. But the Shippyme system will tell you. It is automated and you need not call. Just login to your account and you will see the current status. When it is dropped off to the airline, you will get an email. You will also get emails when it flys, starts going through customs in Nigeria, arrives at our warehousing facility in Lagos and ready for collection or on its way to you. The ETA will also be displayed in time inside your user account. Meanwhile at each point you will have two ways to see what is happening: 1. enter your booking number on the tracking field on home page. 2. login to your account and go to "track shipments" page to view your bookings. Take advantage of the system and only call when it really can't help you.

westwinds:
Shippyme.........SO YOU PEOPLE want to use brain to steal from me?....
And you think there is nothing i can do?? Incredible!
2 tablets i bought for $66 and now you are charging me N26k just to ship it?
If this is not blind robbery, i do not know what else to call it..... Incredible!
BOOKING NUMBER: S1402181129

Your package has been prepared for shipping since March 10, 2014, 6:54 p.m. You did not pay for it to be shipped. Meanwhile it started accumulating demurrage up the current value of =N= 10,524.70. Your actual freight cost is =N= 4,348.51 in addition to the handling options you selected for your booking. You can see the breakdown of your invoice below. Fact.


Services
Freight (International) $ 24.99 =N= 4,348.51
Freight (Local) $ 10.00 =N= 1,740.00
Total Actual Weight 2.00 lbs 0.91 kg
Total Dimensional Weight 3.62 lbs 1.64 kg
International Freight rate $ 6.00/lb =N= 1032.00/lb
VAT $ 3.05 =N= 531.14
Handling Charge $ 5.00 =N= 870.00
PS&DG $ 6.06 =N= 1,054.35
Consolidation Fee $ 10.00 =N= 1,740.00
Strip-My-Package Fee $ 5.00 =N= 870.00
Total Demurrage Incurred $ 60.49 =N= 10,524.70
TOTAL $ 124.59 =N= 21,678.65

dailydolar:
i think this coy is just here to steal and not do business cos my frd[b] twinskenny[/b][b][/b] has lost many packages tru dis unreliable people i have been waiting for like 2mths b4 i could receive product oda from dem, dey charge me different price for product of the same weight with d same package did a mail and was replied with nonsense response any way i think for me its all over good radiance to bad rubbish. shippyme is a fraud and dey shd pls send my last package so i leave dem for beta people. can they try dis else where like in UK or USA?? i doubt it cos guy for don mess dem up legally but 9ja no get legal process so junkies com here n dupe us of our had earned cash

You are a paid troll. If you have ever used Shippyme, leave your booking reference number and I will address you effectively. There are many of you posting nonsense because you can. But when asked for proof of actually using the company you never respond with one. Hating will not stop the thousands of people using the best indigenous shipping company in Nigeria.

Johnpaul2k2:

also tell me to handle the screen with care
thanks

We still don't have your payment for the local shipping. Please send proof.

westwinds:
Seriously, you people have not seen the booking number i dropped? na wa oooo.... I am surprised at myself for expecting Shippyme to treat their customer differently from the way they have been treating me since February 2014..... However, with my posting on this thread, at least the rest of the world will see it with their own eyes...
HERE IS MY BOOKING NUMBER: S1402181129 (second time i am dropping this)

You have access to your account to see that you have a pending balance to clear. Shippyme can not ship out your package until that balance is cleared.

Johnpaul2k2:

remember it's Onitsha

Instructions delivered.

Johnpaul2k2:

S1410015037 . it is a laptop screen and a battery
please help to check. if it's more than 2k, please leave it in your office.
please let it be between 1k to 1k5 ..............................if possible 1k is enough, after-all i am a customer .
also warn the driver or whoever is the carrier to handle such items with care
thanks.
hope if i pay this morning . it will be delivered today?

Change done. Cost is N1,806.00. If you pay today, it will go out on Monday.

That kind of weight by ABC is very affordable. Should be under 2K if not phone or laptop.

Johnpaul2k2:

thanks please
how much can this package cost for ABC
Package 1: 19.0x11.5x3.0| 4.00lbs (1.81kg)

Give me your booking reference number and I will adjust it for you online.

Johnpaul2k2:

hello
i didn't add onitsha as my pickup , rather lagos but is a way you can help send to ABC and i will pay them here in Onitsha?

Yes. You can change your delivery method to ABC on the system or call to have it changed for you. You will have to pay for any price difference generated by the system before your item can ship. Else you can have your contact pick up in Lagos just as you have currently selected. Pickup can be done tomorrow.

Packages going by ABC will be dispatched tomorrow.

Johnpaul2k2:

good news
please i am living in Onitsha, can you guy ship it tomorrow?

10th and 16th shipments are now ready for collection and dispatch. Shippyme users should check email notices or login to your accounts to see updated status. Sorry about the delays.

@WoodcrestMayor is a troll and not a Shippyme customer. He is only here to make trouble. We will ignore you full time going forward.

MrsNaira:
I don't understand anymore. I had paid up all my outstanding
balances totaling N17,970.60.
My account on your website read N0.00 balance.
One of your people called me on the 7th of October. I don't want to mention his name here for now.
When I came to your office to collect my first 2 shipments, I met him and he REASSURED me that my remaining 2 packages are on the way.
You guys even sent me a mail telling me that my
shipment was on the way. All of a sudden, I'm owing
N5,073.05, abi? After 3 weeks of telling me my shipment is on its way. If you go back through this thread you'll se
e where Catlanta told me so. I'm not paying anything O!
Later today, I will upload screen shots of the mails SHIPPYME sent me confirming that my shipments are cleared for delivery to Nigeria.
Please release my shipment. You guys don't know who you're dealing with. It's time to get the police involved.

The balance on one booking is 0 while the other booking still has a balance on it. This system is automated and consistent.

WoodcrestMayor:
U guys are funny
So if I wasn't on nairaland,I won't get any customer care shey?
I av bin communicating wit email all dis while...dat option has suddenly evaporated abi
iSmh

If you have a reference number, display it here, else you are just a troll and is not fair to actual users in need of help.

WoodcrestMayor:
Are u for real?
So if refuse(of course I will refuse) dem no go gimme my goods?
I still dey expect their reply to my email sent 4days ago.Even if d email dey use leg waka,e for don reach their office.
Me I cannot come back here and erase anyfin-my conscience neva permits me to do such.
Your work/service shld speak for you.If u need pple to do dat den u still av a looooong way to go.

If you disclose your booking reference number, we can figure out why you still don't have a response. Without that, we really can't help you and it is pointless complaining.

MrsNaira:
SHIPPYME/ Irohadis/ Catlanta, Please what is the status of these my 2 remaining orders:
1. S1408286535
2. S1409023772
You keep coming here to do damage control, why don't you people work on improving your services instead of all this pointless banter.
Please when do I get my shipment? You guys promised me that it would be ready this week BUT call you don't pick, email you don't reply.
WHERE ARE MY PACKAGES O

Booking 1. S1408286535 has a pending balance and can't ship until balance is paid.
Booking 2. S1409023772 has ETA of 2 days remaining if you look in your user account. The status in your account is "clearing customs." That is the current status and the ETA of 2 days means it is still on time. Unless the ETA elapses, there is really no reason to call because customer service will give you the same info in your user account tracking information. Customs is unpredictable but we have assurances the pending shipment will be out tomorrow.

Johnpaul2k2:
has it arrived yet?
i need to collect this tomorrow
thanks

Minor delay with clearing. It is coming out tomorrow instead. The two consignments that are pending are coming out at the same time. Thanks for your patience.

Johnpaul2k2:
is our items still in "custom clearing"

That batch is coming out tomorrow and would be ready for collection and dispatch the following day.

teemy:
Hi Catlanta or irohadis, please send me the download link for the product paid for on invoice 1410094581. Thank you.

Link has been sent to you. Please confirm.

teemy:
Hi Catlanta or irohadis, please send me the download link for the product paid for on invoice 1410094581. Thank you.

Customer service is looking into it ASAP.

Insurance is a % of declared value and the shippyme system does the maths for you. Insurance for goods of 25K will only be 6% before and 4% now of 25K. You can never get anything different. Try it on shippyme.com live. It is automated. 15K insurance for goods of 200K is 7.5% and more that Shippyme ever charged. Shippyme is cheaper if you know maths.

maryjames9:
Ok then,thanks for the clarification. I have used Shypimee before and i got my package, though a week late. I do biz that involve frequent shipping and most times i get cash from clients before shippping. I just cant imagine the embarassment,loss of trust,credibility,harassment that you risk to face when clent's goods gets stolen or not delivered in time. I'l give you a "B" based on my past biz with you but please my advise is either try to enforce insurance on all shipments or ensure security of customer's goods insurance or no insurance. However, as regards the affected clients, please fortify your warehouse with enough security and give them better than just CREDITS. This is 300k we are talking about! Thank you

Thanks @maryjames9. We did better for this customer. We offered him 60% refund in cash and 40% in shipping credit because of his loyalty. He rejected it.

The competition

If you think Shippyme is not the best, please I implore you to use this forum to do as I have done to demonstrate to the public the user experience of the competition. Let users make up their minds based on facts and not blackmail and angry agitations of those who want to bend the rules to their favour.

8. If you need to pay, the payment options are just a click away. Basically, you can handle all your shipping from your desk or phone.

7. That is not all. You can follow the progress of that booking from the "Track shipment" page in your user account. You can see in realtime any updates made to your booking and the estimated time of arrival. You can also change your handling and delivery options from here before your package ships. Thus, if you forgot something like INSURANCE, you can come back and add it. Users have full control.

6. Finally you get a confirmation of your booking. The invoice is dynamic and the values change based on the package sizes and weights Shippyme receives for the specific booking, as well as any changes to the handling options after the booking has been made.

5. On the payment page, all the options are selected by default. You have to DE-SELECT the options you don't want. NOTE: INSURANCE is selected by default and the user agrees to the terms.

4. You get a chance to review or edit the information you have supplied.