Kenya Airways has reacted to a viral video of an altercation between one of its employees and a Nigerian passenger at Jomo Kenyatta International Airport in Nairobi.
Tunde Moshood, the Special Adviser on Media and Communications to the Minister of Aviation and Aerospace Development, posted the video early Monday morning.
“Our attention has been drawn to several cases of inhuman treatments of Nigerian passengers in Nairobi by @KenyaAirways. A case of Ms. Omisore G. who flew from Manchester to Lagos, connecting-Man-CDG-NBO-LOS, only to be denied boarding in Nairobi on the 2nd leg of same ticket,” he said.
In the video, the airline employee is heard telling the Nigerian passenger that she will not be allowed to fly Kenya Airways again, and when the passenger said she was on the phone with Nigeria’s finance minister, the agent said she could call the Nigerian president if she liked.
“You will not fly on the Kenya Airways. You will never enter our airline again; call your president, call the Nigerian president,” the airline agent said.
“We are not going to give you anything. You are not going to fly on our airways again.”
Meanwhile, the Nigerian passenger complained about a 17-hour delay, lamenting that she needed a sanitary towel.
“I need a sanitary towel. You will give me food tonight,” she said.
A reaction by the Corporate Communications, Kenya Airways, to the video showing the verbal exchange between the passenger and a Kenya Airways agent at the transfer desk in Nairobi, the airline said, “The guest was traveling from Lagos to Nairobi, Paris, and Manchester.
“On arrival in Nairobi for her connecting flight (Nairobi-Paris), it was discovered that she did not have a SCHENGEN Visa, which is a requirement for her to enter any European Union Country.
“She was offered an alternative to travel through London and onward to Manchester, which she refused. Upon further investigation, we have established that the video does not provide full context.
“Unhappy with this option, the guest demanded accommodation, which Kenya Airways does not provide in cases where boarding is denied due to visa requirements. It is the responsibility of passengers to ensure they have the necessary documentation for their journey.
“In a distressing turn of events, the guest resorted to inappropriate behaviour by removing and throwing 3 used sanitary pads at our employees.
“We strongly condemn such conduct. While we remain committed to delivering exceptional service, we expect all interactions to be based on mutual respect. Our employees deserve to work in a safe and dignified environment, and we do not tolerate any abuse from our employees or guests.”
The airline said the “incident has been reported and is under investigation by the relevant security agencies”.
“We are committed to taking the necessary steps to ensure the well-being and safety of our employees and guests at all times,” it added.
Saywhat10: Ogun govt to investigate monarch over assault video
The Ogun State government on Sunday vowed to investigate a trending video, where one Chief Arinola Abraham Love is subjected to a dehumanising treatment allegedly by the Oloorile of Orile Ifo in Ifo Local Government Area of the state, Oba Semiu Ogunjobi. https://www.9jarep.site/2025/02/ogun-state-government-investigates.html
sapele914: U must be speaking from a reflection of your own personal situation? because only slaves suffering from Hypocrisy cry more than the bereaved.
You remain a chained slave, you ignorantly displayed your shallow level of reasoning by supporting the notorious IGP/Nigerian Police who won't blink a second before they rubbish your existence. But guess what? We can smell slaves like you from a mile away. It's painted all over you. Now run along ,your masters need you to bark some more
kettykin: No Igbo is crying here. What we’re witnessing is pure selective amnesia, FFK. You’ve conveniently jumped into the middle of the book, ignoring the critical beginning.
Let’s set the record straight: Awolowo was rotting in prison, serving time for treasonable felony—a lost cause in every sense of the word. Western Nigeria was under a state of emergency, chaos engulfed the region, and no one was weeping for him. Yet, here you are, fast-forwarding to a chapter where a group of military officers stepped in to restore order, conveniently skipping the blood-soaked prologue.
Even more hypocritical is your silence on Awolowo’s eventual forced suicide, a tragic culmination that elicited no national mourning. Or the thousands slaughtered during Operation Wetie, victims of unspeakable violence. Where were the tears then?
And now, you dare shed crocodile tears when soldiers tear each other apart but turn mute when the same horrors are inflicted on innocent civilians? Spare us the double standards. This is not selective memory—it’s deliberate hypocrisy.
Stop dancing around the carnage and wickedness of the ibo mindlessness and power gluttony. How many ibo women where killed during the coup,how many ibo officers died in front of their families. You guys are mindless miscreants.
maivd: Mr Chinedu and his Gang of criminals who specialise in Stealing cars from Nigerians and bringing them to their automobile spare part shops to change the Car Engine/chassis numbers and colours got caught.
Mr Chinedu and his Gang of criminals who specialise in Stealing cars from Nigerians and bringing them to their automobile spare part shops to change the Car Engine/chassis numbers and colours got caught.
descartes400: I dare you to site a news article where Chinese State official pronounced Islam as a mental illness, just one.
Are you going to up with an Al jazeerah article opined about what they think about China relentless efforts to curb religion of which Islam is just one of these religions China is trying to regulate within its sphere?