RESPONSIBILITIES:

Maintains customer satisfaction by providing problem-solving resources; managing staff

DUTIES:

* Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
* Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
* Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
* Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
* Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Accomplishes information systems and organization mission by completing related results as needed.

Customer Service Manager Skills and Qualifications:

Customer Service,
Process Improvement
Decision Making
Managing Processes
Staffing
Planning
Tracking Budget Expenses
Analyzing Information
Developing Standards
Help Desk Experience
Emphasizing Excellence.

minimum of HND/ BSc


METHOD OF APPLICATION;

Interested applicants should forward their CVS to the recruiter through the e-mail address (resusme.MLMresources@outlook.com) or send their name, age year of graduation and valid phone number to phone no.07085741915.

As a kitchen manager or head chef, you would use your knowledge and experience of professional cooking to lead a team of staff and efficiently run a kitchen.

planning menus
making sure food is of the right quality and price and is produced on time
managing stocks of food
ordering food from suppliers
controlling a budget and keeping accurate records
managing health and hygiene procedures
organizing the staff duty rota
recruiting, training and developing staff.

You would organize and oversee the work of the kitchen staff, decide which tasks need to be done and share these among the team. You would also be involved in the some of the preparation and cooking of food .


Entry requirements

To become a kitchen manager or head chef you will need:

a passion for food
experience of working in a professional kitchen
experience of running your own section in a professional kitchen.

Skills, interests and qualities

To be a head chef you should have:

a creative interest in food and cookery
strong communication skills
leadership and management skills
the ability to organise and plan your own work and that of others
the ability to control a budget and work with figures
the ability to work under pressure and make quick decisions
high standards of cleanliness and hygiene
stamina with the ability to cope in a hot and busy kitchen
the ability to deal calmly with unexpected situations and crises.



METHOD OF APPLICATION;
Interested applicants should forward their CVS to the recruiter through the e-mail address r( resume.MLMresources@outlook.com )or send their name, age year of graduation and valid phone number to phone no.07085741915.

Duties;

Running a fully operational dispatching service.
Coordinating drivers and crews to send them to appropriate jobs.
Monitoring traffic conditions.
Giving detailed logistical instructions to dispatchers.
Maintaining records related to delivery and customer receipt.
Maintaining record of mileage, fuel used, repairs made and other delivery-related expenses.
Coordinating the daily operations of drivers.
Developing strong working relationship with drivers.
Communicating with drivers using a two-way radio.
Inputting daily trip information into computer systems.
Checking driver schedules.

KEY SKILLS AND COMPETENCIES

Professional

Working with the supply team to develop supplier relations.
Effective and professional telephone manner.
Excellent telephone manner, with proven communication skills and good customer service skills.
Ability to read a map proficiently.

Personal

Able to handle conflicts within a team.Willing to work overtime and be on call.

Handling customer complaints or directing to appropriate department.
Letting other drivers know the safest and quickest routes to take.
Identifying any operational and regulatory risks, and then escalating as appropriate.
Ensuring that all aspects of Health & Safety are adhered to.
Getting a customer’s name, address and contact phone number.
Planning out routes and then communicating these routes to drivers.
Ensuring the timely completion of the dropped loads database.
Prioritizing customer requirements.
Maintaining a clean, clutter-free work area.
Complying with all uniform and appearance guidelines.

ACADEMIC QUALIFICATIONS:
0 level, OND , HND.

SALARY:
60000 to 80000

METHOD OF APPLICATION;
Interested applicants should forward their CVS to the recruiter through this e-mail address ( resume.mlmresources@outlook.com ).