Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / New
Stats: 3,166,090 members, 7,863,813 topics. Date: Tuesday, 18 June 2024 at 07:05 AM

Moyewah's Posts

Nairaland Forum / Moyewah's Profile / Moyewah's Posts

(1) (of 1 pages)

Jokes Etc / Re: I Am The Sexiest Girl On Nairaland. See My Pix by moyewah: 4:56pm On Dec 23, 2013
Is she lip-sick or using lipstick!!! shocked
Phones / Re: Open Letter To MTN About Spam Messages by moyewah: 4:55pm On Dec 23, 2013
Hello MTN,
I am utterly disgusted by unsolicited airtime-debit action that just occurred on my phone and I need to demand a refund or else you will make me an unhappy customer and an unhappy customer will make a lot of noise about this.

I got a noisy and annoying phone beep and when I checked my phone, I saw this message saying

Want to win a brand new corolla? with an option of a Yes or a No.

I press "Yes" and I get a flash SMS or a USSD message saying

Total cost of last SMS sent was 100.00 and new account balance is 174.35
SMS EOCN OFF to 131 to Opt-Out this message. Text 19 to 4100 for OSHE by Praiz for N

Then some minutes later, I then get a message from 5045 saying

Welcome!Entry ticket 3I7w5d5qcr2
Which is a Toyota model
01A.4Runner
01B.Racer
Send answer to 5045.E.g. 01A
Visit http:///I9oo6o

On the secondary concern, is there a VAS company that owns the shortcode 5045? Is this how people get enrolled on shortcode services without their consent? I just remembered now that a software developer can write some scripts that will send misleading USSD/Flash SMS to certain mobile devices.How does a customer know that pressing Yes or No will result in a debit of a 100naira?
While you deal with this issue, I hereby ask for a refund of my 100naira airtime and to take me off this cunning-crafty scheme to take 100naira off customers without a proper way of informing them and seeking a proper consent from customers.
Please note that if this matter is not resolved, I will be taking this up with MTN. I will have to escalate to some members of the senior management including Mr. Larry Annetts himself.
I can't imagine how many of your 50million subscribers have fallen for this lazy-mind gimmick. No wonder people are porting to Etisalat.

Thank you.

One angry customer

=====================================================
Dear Sir,

Thank you for contacting us at MTN CustomerCare.

kindly be informed that the issue reported below is receiving urgent attention and feedback shall be communicated.

We regret every inconvenience this has caused you.

Thank you for choosing MTN and have a splendid day.

Best Regards

S#### | CustomerCare Team

Customercare@mtnnigeria.net

=====================================================
Hello MTN,

It appears like you are not interested in refunding my airtime.

Your "urgent attention" seems to have taken 24hours.

I don't your rhetoric regrets.

If you have targets to meet, embarking on such theft of airtime is
just an example of an absolute disregard for your customers.

Well, I think its better I left your network for good.

Farewell, your yellow colours are turning green.

=====================================================
Dear Olumuyiwa,

Thank you for contacting us at MTN Customer Care.

We do apologize for the inconvenience.

We are sorry to inform you that the application to refund airtime is temporarily unavailable; work is ongoing to resolve it.
Kindly bear with us as we await resolution.

Thank you for choosing MTN, have a pleasant day.

Dear Olumuyiwa,

=====================================================

Thank you for contacting us at MTN Customer Care.

We are pleased to inform you that the sum of N150.00 has been credited to your account (07061254040) as a refund for credit deducted on 16th December 2013, and for service inconveniences; kindly dial *556# to confirm.

Thank you for choosing MTN, have a pleasant day.

Regards,

L##### | CustomerCare Team

=====================================================

Hello

Thank you for redeeming the situation.

I can confirm the airtime refund.

5 Likes

Education / Ptdf Scholarship by moyewah: 10:30am On Jan 14, 2011
Hello,

Pls does anyone have past questions for PTDF Scholarship exams. I have some but I am looking for more.
If you do, pls send me in a mail to this address: olumuyiwa.folorunso@gmail.com

Thank you

(1) (of 1 pages)

(Go Up)

Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health
religion celebs tv-movies music-radio literature webmasters programming techmarket

Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10)

Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 15
Disclaimer: Every Nairaland member is solely responsible for anything that he/she posts or uploads on Nairaland.