₦airaland Forum

Okikiki:
Kindly spell out the Ts and Cs

ok let me help you get it from within my own account.

Terms & Conditions for Seller Center Jumia

1 Scope
(1) Jumia (“Jumia”) owns and operates a platform in Nigeria that allows merchants to sell their products to the public over the internet. This platform is currently provided on the website www., but may be provided on different websites or applications in the future.
(2) The merchant will have the opportunity to sell their products on the Jumia platform. Jumia is entitled to accept purchases on behalf of the seller. The service provided by Jumia is limited to referring customers to the merchant and accepting orders and payments on their behalf. In addition to this at Jumia's discretion they may provide the merchant with analytics about the performance of the merchants's products and additional marketing support. This support may be reflective of the agreed level of commission.
(3) The merchant authorises Jumia to accept binding orders from customers on their behalf.
(4) Jumia may carry out changes to the website or service, or suspend the service, without notice.

2 Jumia's rights and obligations
(1) The merchant acknowledges that the relationship between customers and Jumia is governed by the privacy policy and the general terms and conditions, both available on the website.
(2) Jumia will present on the website the products listed by the seller. The merchant will be responsible for listing their own products.
(3) Jumia is authorised to accept binding sales on behalf of the merchant and will be careful to pass order data on to the merchant as well as technology allows.
(4) In order to maintain its reputation for quality and high standard of service, Jumia reserves the right to terminate the relationship with the merchant if the merchant repeatedly receives bad reviews or complaints, or fails to comply with our recommendations.

3 Merchant's rights and obligations
(1) The merchant is obliged to provide all the information necessary when listing a product on . This should include but is not limited to, a detailed title and sub-title, price, quantity, picture and description. The merchant must never knowingly deceive a potential customer by misrepresenting their product/s. The merchant must notify Jumia of any changes to the detail of their listings while uploaded on the site.
(2) The merchant guarantees that information listed on Jumia relating to his products satisfies all legal requirements, and in particular satisfies information requirements for consumer protection.
(3) The merchant will be responsible for keeping an up-to-date inventory of all their products listed on Jumia.
(4) The merchant guarantees that the information provided by him does not violate any third party's copyright.
(5) The merchant will contact the customers no more than is necessary for processing the transactions referred by Jumia. In particular, the merchant will not send any advertising email or other commercial advertisements to the customer without prior agreement from Jumia or the expressed wish of the customer. When delivering products sold via Jumia, the merchant will not advertise any of Jumia's competitors.
(6) The merchant will process orders and arrange delivery with all reasonable care the moment receipt of confirmation of sale is received through the Jumia site via email and/or text message. The delivery options and time indicated on their listing is binding, orders should be fulfilled within 1 working day. The merchant is required to keep his advertised products and services available to the best of his ability. Repeated stock-outs will result in the removal of the merchant and all their products from the Jumia platform.
(7) If the merchant cannot fulfill an order submitted to him, he must notify Jumia as soon as possible, and within 1 day of receiving the order at the latest.
( The merchant agrees to adhere to his range of products and prices as provided to Jumia and as described on their listing on the website. The merchant guarantees that there are no ongoing criminal, bankruptcy or tax proceedings or other penalties outstanding in relation to the products they are selling through the platform. The merchant further guarantees to take great care to keep up-to- date his range of products, stock count, prices and associated terms and conditions, like delivery fees.
(9) The merchant representative is to provide Jumia with a copy of his/her valid Identity Card at the contract signature.

4 Commission
(1) The merchant agrees to pay Jumia a fixed percentage commission on the gross revenue from their sales made through the Jumia platform. Depending on the category it may be appropriate to agree different commission percentages for certain items or product categories.
(2) Jumia may start charging additional fees for the sale of goods through the Jumia platform at any point. These may include but are not limited to, listing fees, multiple photos fees and enhanced marketing fees. In the event of the introduction of further fees, the merchant will be notified prior to their commencement in writing and they will have the option to opt out.
(3) Jumia reserves the right to adjust the percentage commission, providing suitable notice is served in advance to the merchant. Jumia will give the merchant adequate notice of any commission changes, in writing. This does not cover adjustments that constitute a material change of the contract terms, which would require an additional agreement on the change.

5 Customer online payment
(1) In case of electronic payment by the customer (e.g. by credit card, debit card, or Wireless online Transfer), Jumia collects the payment for the relevant order in Jumia's name on behalf of the merchant, and pays it out to the merchant according to the invoicing agreement.
(2) The merchant will keep receipts of deliveries to customers for at least 13 months and make those available on request. In case of problems that may cause the order to be rescinded, or in case of a delivery failure, the merchant must immediately notify Jumia by phone so that the credit card payment may be cancelled.
(3) The merchant bears the risk of abuse of the payment medium (e.g. of credit card or debit card fraud). If a fraudulent payment has been credited to the merchant, Jumia reserves the right to correct the amount the merchant is invoiced to offset this payment.

6 Invoicing and merchant payment
(1) Jumia's invoices may be delivered by email, online, fax, post or in person. They include Jumia's claims on the merchant, commission, and, if applicable, other fees as stated in §4 (2).
(2) Jumia is to send a monthly statement of confirmed orders to the Supplier by the 10th of each month after which the supplier will have 5 days for verification and commission settlement.
(3) The merchant is to pay commission to Jumia by the 5th day of receiving the monthly statement unless there are disputes/clarifications needed which have to be conveyed to Jumia in writing within the allocated 5 days.
(4) In case the supplier receives the payment of sold products/services on www. directly, supplier is bound to pay the agreed commission to Jumia in 5 days of receiving statement each month.
(5) Payments would be made by bank transfer or cross cheque payable to ‘Jumia’.

7 Liability
(1) The merchant indemnifies Jumia from all claims arising in relation to matters outside Jumia's control, including but not limited to the quality of goods and services provided by the seller. The merchant further indemnifies Jumia from third parties' claims resulting from any violation of laws and regulations by the seller.
(2) Jumia cannot guarantee that its service will be free from all malfunctions, but will exercise all reasonable care and skill to resolve any such case.
(3) VAT liability rests with the merchant and Jumia will not be responsible for any VAT issues.

8 Privacy
Both parties are obliged to treat confidentially the content of this agreement, as well as all other information and data they acquire in connection with the partnership, and not use it for purposes outside the scope of this contract or pass it on to third parties. This obligation is in force for 1 year after the termination of the contract. Both parties are obliged to follow privacy laws and handle accordingly all data related to customers, suppliers and business partners.

9 Licence
(1) Jumia has the right to freely maintain the merchant's listing and its ranking on the website. Jumia offers customers the opportunity to give ratings and reviews of the merchant's goods and services on the website, and has the right but not the obligation to publish these online and make them visible to all customers. Jumia reserves the right to delete ratings and reviews.
(2) Jumia may scan, transcribe, and publish online the merchant's listings, logos and other materials required. The merchant grants to Jumia a royalty- free, perpetual, unrestricted licence to use and distribute any materials provided by him, for the purpose of advertising Jumia's service. In particular, this includes use in Google AdWords campaigns, domain name registrations and other online marketing and search engine optimization measures.

10 Terms and termination
(1) This agreement is valid as soon as the merchant signs the contract, or fulfils an order referred by Jumia, and remains valid indefinitely, until termination by either party. Termination can occur at any time, with a period of notice of one month, in writing, by email, post or fax. The revenues generated during this notice period are still subject to the partnership agreement. The right to immediate termination by either party for important cause remains unaffected.
(2) The right to immediate termination in particular covers the case where the merchant repeatedly receives negative ratings and reviews on the website, and when these are not obviously unjustified. Repeatedly providing misleading information or withholding information required to present the merchant's items is also grounds for immediate termination. Typos, mistakes and transmission errors are excluded from this, as long as they are not caused with intent or by gross negligence.

11 General
(1) If a single clause in this agreement is invalid, both parties will endeavor to replace the invalid clause by a valid one that reproduces as closely as possible the intended economic meaning of the invalid clause. The validity of the rest of the agreement remains unaffected. This applies in particular if the agreement is found to be incomplete.
(2) Jumia reserves the right to modify his general terms and conditions without giving any justification. In that case, Jumia will give the merchant adequate notice via email. The notice will contain advice on the right and period of objection to the changes, and on the consequences of leaving unexercised the right to object.
(3) The changed terms and conditions are considered agreed by the merchant if he does not object to them in writing within 2 weeks of receiving notice of the changes.
(4) Any terms and conditions of the merchant are not part of this agreement unless Jumia expressly agrees to adhere to them in writing.

uvalued:
when you mean sales. can raw foodstuff be advertised on jumia or konga or it must be processed product? thks

not really, you cannot sell raw food on jumia but if procesed it can be allowed but not sure if they allow foods.

tityboi:
Stay away from jumia. Don't let anyone decive you. You will end up loosing money. U can still try konga or design your own platform and use third party delivery service for deliveries

you are already decieving them.

why will anyone not want to try, the same thing someoine complain of been bad can be good to another person. you will always want everything on a plater of gold.

if you need a jumia account our detail is on this post, contact us and you will get one for free. we are not affiliated to jumia in anyway but everyone should tap the gold just as we are doing by selling on jumia

larryray26:
Please is your company employing B.sc holders now because you sent a message to a B.sc holder for an interview for tomorrow?
Need an urgent reply pls.

Not that we can't employ bsc holder, its just that we are just starting out and we can't pay for a bsc holder for the time been. I just stated how much we could pay for the time been

Afrocatalyst:
i have baby fulicas for sale. If you need it cal or text me let me direct you to my farm. Am a seasoned snail farmer. Tanx anyway.

Drop me your contact, my blog readers need this

Is this offer for real.


I think it will be really helpful to my ecomerce website sales

This is exactly what I am looking for.

I bought for 350/$ at alade market at allen roundabout today

BrilliantMind:
Pls sir what is the salary range

Its 10k but will increase as we move on even up to 50k later on because our company have potential to make so much with time and that's why we need someone in abule egba

we are in the season of massive sales, let no one discourage you atall. only those who dont try things suffer. by the way least i forget, PMS is now 145 per liter.that is the government legally stealing your money.

vacancy is still open and we need those who are strictly in abule egba and environs. we will start comtacting qualified applicant by thursay for interview, so kindly send in your cv if you are around this area.

moreso let me remind you its a new company setup in january this year and we are still growing.

we can only employ those with ssce, NCE OR ND because we dont have the power to pay those with bsc and hnd but with time salary will be increased

cv or mail contact@olujimimetilelu.com

lalasticlala abeg no sleep on this one o, so those yeye filling station go wakeup, haba them don exploit naija too much

surestsam:
i will like to apply for the post

Send you cv to the above email sir

misspatsy:
Pls your email address isn't correct because I have tried sending my CV and its not sending

It is because I have gotten over 50 cv from this same email you say is incorrect.

You can send to jimtex21@gmail.com

The above company is in need of an office worker
with the following qualities

Good communication skill
good customer relation
ability to work within deadline
ability to keep record


Nature of job[/b]
runnning of the day to day activity of the office(processing customers order)
cummunicating with new and old customers
delivery of customers order to konga and jumia hub daily(the company cover the cost of transport)


Should be between 20-26 years and should be in or around [b]ABULE EGBA, AWORI
comment, inbox or mail contact@olujimimetilelu.com with your CV

Not proper to discourage others not to try something just because you think such thing has an issue. It might be an issue to you but not to others.

That's why there is no reason anyone should not sell on jumia and konga

obc:
Jumia is a terrible place to sell. Even if you have issues and visit their Head Office, they will treat you like a leper. No courtesy. I have turned off my store on Jumia.

Hmmm, mayb thou but that is not a reason not to sell on them. You need to have your own account manager to talk to all the time. If you do there will be no reason to go to the head office except for pakaging.

I have an acc manager and she resolve issue for me very fast

ceecia:
I totally relate to all you have said. I have abandoned my jumia store cause of the many issues. They still owe me some money for over 2 months now. for starters, use kaymu and konga.

Hmmmm, sir this problem is not only with jumia, they are improving and there is no reason you should abandone your store. Even konga get lots of complaint. Almost majority of the seller complain of remittance delay as well as delivery and return.

And for your information kaymu is a subsidiary of jumia and they also have their own issue. None of them is perfect.

Don't allow anyone discourage you. The more product you sell on jumia the better your chance of low return.

I am a merchant like you as well

yazz09:
I can give you contacts of snail farmers in lagos

i also need contacts of snail farmers in lagos

wealthlift:
So, a boy whose username here on Nairaland is 'importexpert' is PROUD selling MY course here for N2,500

He has all the 'guru' thing following him, yet would descend so low as to reap where he didn't sow.

The course in question currently sells at www.ImportManifesto.com for N9,750, yet this dude comes here selling it for N2,500

Still lost at what to do...

Can anybody advise me pls?

I can advice you. Find him and deal wwith his sorry ass. Your guy here olujimi.

Imagine that, that is copyright infringement of the highest order. How can people be this callous

Don't limit your marketing to olx alone. You can sell on jumia and konga as well from anywhere in nigeria with the help of http://mukabox.com.ng

aniete:
Could one residing in akwa ibom sell on konga or jumia?

Offcourse you can for both konga and jumia with the help of http://mukabox.com.ng from anywhere in nigeria and as well we can help you open jumia store without the need of proposal as op wrote. We have opened for so many people

Yea the post is great and I agree to most of it but something is left out which is the concern of those who does not reside in lagos.

This set of people will find it difficult to sell on jumia even thou konga might be in their state but might be stresful.

http://mukabox.com.ng can help this category of people as well as the busy once who are in lagos to warehouse and dropoff their product at jumia and konga hub without stress, so there will be no need for some people not to sell on jumia.

Infact they can help intending merchants to open a jumia account

Website: http://mukabox.com.ng

You can whatsapp 2347063667303

Email: mukaboxng@gmail.com

Mobile: 08093798637

obc:
Diction of a Jumia representative. Tell your paymaster Jumia to improve on all I listed. Carry out a survey from merchants and see the result. Merchants are complaining bitterly. Go and check well, Jumia is going down gradually in terms of merchant base. There operations is way too awkward.In our last meeting of Young Entrepreneurs, almost all merchants complained about Jumia's operations.

Its not a must to sell on Jumia though but as a virtual store, Jumia must rise up to occasion. a

By the way there is nothing like paymaster. You should learn to respect people opinion. I am a merchant on jumia and not even related to anyone there or work there. My purpose of this post is not to write negativity about any platform but to let people know why they nEed to sell on them and you have stated jumia have some issues which I know is true but I have choosen to look at the positive side of things. Even thou all this you say are true they are not in anyway affecting my revenue target so I don't see any reason why I should descourage others from selling with them just because of their shortcoming. And also I have seen improvement with them and the more reason I have refuse to point them negatively.

Please every business have their own trying times and its not bad if they keep trying improving on it.

So I don't see why those who wish to sell with them should not

adek6555:
My question is can a non-lagosian sell on jumia and konga?cos i base in oyo town.so can i sell from here?

At the moment non lagosian can't sell on jumia but they can sell on konga but that can be stressfull attime . But that doesn't mean you can't sell on both if you want to.

Company like http://mukabox.com.ng can help you make things easier by helping you warehouse your product and dropoff at konga or jumia hub anytime you have order and request them to ship. Very easy to use.

Here is the contact

Address: 12, Adeaga Street, Awori off Abule-Egba, Lagos state.

Mobile: 08093798637

Mail: mukaboxng@gmail.com

Whatsapp: 2347063667303(no call, whatsapp only please)

BBM: 334F1B09

obc:
I can agree with the OP posit on selling on Konga but Jumia to me its NO NO!!. Alot of returns, poor customer/merchant service. No direct contact between buyer and seller. I mean no phone contact. Returned products MUST be collected at their Head Officer at Ikeja. It takes Jumia team almost a week or more to respond to merchants issues.. Jumia commission is double if not tripple of Konga commission. Delivery on jumia is as slow as snail.

I advise new sellers to start with Konga as their services are more clear and seamless compared to Jumia.

Jumia sucks.

Ofcourse you might think that way, but do you know that compared to konga jumia chances of sales are 10 times higher than konga.

Moreso there are no ecomerce without return, even konga do get lots of returns.one reason I will attribute to the return is lack of proper pakaging, late processing of order and sometime mistake by merchant. Even thou customers do have a share of this attimes.

Moreso jumia have improved greatly and their response is now as fast as ever if you use the appropriate reporting page not using their complaint email. There is a special form for reporting different issue. I have noticed that response is faster when the form is used than when you send via email. They even recommended you use the reporting form.

Yea jumia comission might be high but the higherst is 25% and that isint a big deal because you can always include that in ur price. Even thou konga comission is less their shipping is just too high while jumia have the lowest shipping rate in nigeria which most times contribute to sales.

As for the direct contact, I think its best kept that way so as to protect their brand, they do the customer communication for you.

Yes return picked at the warehouse,but it seem likeits more organised while it is at the warehouse. Jumia handle more product than konga so they need to minimize spending to the bearest minimum I think

So the reasons you give are not good enough for anyone not to sell on jumia

Bookiemart01:
OK, Do your findings then.I charge for it. Cheers

Ofcourse I do know the way to cac, anyway I already got what I wanted. Thanks for the explanation.

Bookiemart01:
I am an accountant.

Ok but would like to haveit done myself

Bookiemart01:
Lol.
Business name registration is 20k negotiable.

Are you a lawyer?

Selling on this 2 major site is the best thing if you can't afford to have your own website in place. The reason is that you get traffic that would have cost you more money for free.

You will also need not worry about logistic since they will do the logistic for you and http://mukabox.com.ng can help you dropoff at the hub if busy or not in lagos.

They will as well handle pakaging for you as well as accounting since u only need to sit back and watch your money comes in weekly to your bank account. Just today we expecting a payment of 275000 from jumia alone for the sales during the previous week.

They make your product trusted as against selling on your own personal website where u will still have to struggle to build a brand before people will give you their trust

Infact there are lots of benefit I woundt mention here

Bookiemart01:
ok, send me a PM.

Please drop it here cus I don't really like d pm method neither do I even know how to do that