₦airaland Forum

The mail I sent to Glo Customer care:
Good day.
I over-scratched this N200 card and I was unable to load credit.
I've called 121 yesterday 10:54 hours but I was told that I should visit your Opebi/Head office just to resolve a N200 card issue and I need my credit urgently. I
I really want to know if you really care in 24 hours. I think I've tried. It won't augur well tweeting and making Glo trend for bad.
The above was the direct message I sent to your twitter direct message box.
The serial number of the card is given below:
49023 46043 56288
The first two digits of the PIN are 49 while the 6th - 11th digits are 179547.
Your urgent, favourable response will be highly appreciated.
Best regards.

The chat messages I exchanged with a Glo Staff (Chioma):
[/b]You are currently being served by
Chioma

[b]You (click to change)
[/b]Good day Chioma, help me see to the sent mail above
[b]Chioma
[/b]good morning
firstly may i inform you that there are procedures we follow here
[b]You (click to change)
Try and go through my mail very well and give me a favourable reply
Chioma
if you were informed to take the card to our office,there were reasons to that
secondly,we do not attend to recharge card issues on this medium. You would have to call 121 or 171 (N20) for assistance
I apologize
You (click to change)
I have sent this same mail to your customer care email address and I hope it won't become a big issue I have to escalate because I am not the only one that has experienced this. I have so many people in my office that are complaining about your cards
I was embarrassed yesterday when I called your 121 line yesterday.
You know what it means when a customer care line can't solve a glaring problem: service failure.
No two meanings for that
Chioma
as I informed you earlier,there are certain rules attached to attending to over scratched card issues,that is why you were referred to our gloworld
You (click to change)
Like what and what rule?
It's better you revise your policy to avoid embarrassment via social networks and lose more customers
Chioma
...like you being able to view some of the numbers(useful for assistance) before we are able to assist
You (click to change)
If you look at the mail I sent , I have given you the numbers
I believe the loading of card should not be the issue of killing a mosquito with an atomic bomb.
Chioma
I said '...like you being able to view some of the numbers(useful for assistance)'
from your mail,you did not include some of the numbers we need in other to assist
You (click to change)
I told the guy on phone yesterday my serial number and I expected a favourable response
Chioma
you did not meet the criteria for assisting
You (click to change)
What criteria when I know that the serial number generates the PIN automatically. You may prove me wrong anyway
It may seem funny but you will realize that Glo is losing its customers by the day due to service failures such as this
Chioma
please,I have given you the necessary information. Visit our gloworld for assistance
I apologize
You (click to change)
My work schedule is so tight and I stay at Ojodu-Berger while I work at Ilupeju. So I will spend money on transport to visit your Gloworld for just N200 credit
You guys sure have conscience
Well maybe I should start with nairaland, then to twitter and then to facebook, and then come back to google+.
You may check out my blog here: http://theretrospects..com/
If you are not solving one problem on Twitter, then you are creating one
Chioma
OK

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