₦airaland Forum

How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

ThugCheetah:
How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

Vawulence full your blood

Next time google it using hotel presidential as a landmark

Nemesis0147:
Next time google it using hotel presidential as a landmark

That Customer Care is rude and should be sacked. I hope his/her employer is reading this. He was not helpful, no empathy zero customer sense. He should have taken extra steps to help the customer.

ThugCheetah:
How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

So you think you are the only customer he/she has to spend the entire day attending to?!

When requesting assistance from a customer agent who probably has tens or hundreds of other people to attend to you need to provide as many details as possible.

That customer care agent probably has about 200 or 300 other people on the queue and his productivity on the job will be assessed based on the number of people he attended to in a day.

It is your responsibility to provide the exact name of the branch of the bank in question

If you are the one that someone told that you are very stupid, will you be happy with it

Poor manners, you have a problem and not armed with details to get the best of service.
If you were smart, you'll know that the person attending to you is in Lagos and not PH but you're so bitter that you couldn't provide something as BASIC as a branch name and you have Google on your phone.
You then come here for us to applaud you.

If you approach my desk with a complaint of visiting a branch, it's your duty to give me the branch name to enable me reach out to the right person. If there are 3 branches in the area mentioned, the person should reach out to all the branches in the area at the expense of others on the queue with perfect details that can aid service delivery.
Shior!

ThugCheetah:
How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

a simple Google search will save u d stress

U deserve what u got

Esthered:
Poor manners, you have a problem and nit armed with details to get the best of service. If you were smart, you'll know that the person attending to you is in Lagos and not PH but you're so bitter that you couldn't provide something as BASIC as a branch name and you have Google on your phone.
You then come here for us to applaude you. If you approach my desk with a complaint of visiting a branch, it's your duty to give me the branch name to enable reach out to the right person. If there are 3 branches in the area mentioned, the person should reach out to all the branches in the area at the expense of others on the queue with perfect details that can aid service delivery.
Shior!

God bless u

ThugCheetah:
How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

I didn't see how the customer service rep was rude.


You were the one who was rude.



Before contacting customer care, there are certain information you should have ready because there are always many other customers on the queue.



Your bank details is always important.


If it is a transaction issue, have the receipt ready. Usually what they need is the Transaction ID.


In this case that they want the name of the branch, you can tell them you don't know it, and politely ask if they could help you in getting the branch name.


If you are polite to them, they will be more willing to help you.



For example, if you write: "I didn't take note of the name, but it is in Rumuola, the customer service rep can ask more questions that would help him or her find the bank branch in question.



Never forget that these people attend to hundreds of customers in a day. Always have certain info ready to make their jobs easier so that they can be able to provide better services to you.

Lol, I once told a bet365 support f**k you. I ignored the bot just to be transferred to human support, only for the human support to be acting like the bot I ignored; very frustrating.

ThugCheetah:
How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

You were wrong. Them asking the branch will help them to be able to contact them and know that a customer was present so that they can know what steps to take to assist you. Were you expecting us to applaud you for bad behavior?

You were wrong and should apologize. They are human beings like you and they can lose their jobs if they release information to the wrong account holder. So before you judge them, ask yourself, is this the way I will like to be addressed if I were on the other side? If you didn't know the answer to a question, you could have just said "I don't know".

aremubabs:
I didn't see how the customer service rep was rude.


You were the one who was rude.



Before contacting customer care, there are certain information you should have ready because there are always many other customers on the queue.



Your bank details is always important.


If it is a transaction issue, have the receipt ready. Usually what they need is the Transaction ID.


In this case that they want the name of the branch, you can tell them you don't know it, and politely ask if they could help you in getting the branch name.


If you are polite to them, they will be more willing to help you.



For example, if you write: "I didn't take note of the name, but it is in Rumuola, the customer service rep can ask more questions that would help him or her find the bank branch in question.



Never forget that these people attend to hundreds of customers in a day. Always have certain info ready to make their jobs easier so that they can be able to provide better services to you.

Simple

But SIMple things are not easy for SIMPs

CSRs... Customer Service Representatives

Are humans like us.

If basic security questions cant be accurately answered.

Then you got accurately served.

You are rude

Someone is asking you questions politely and you are getting angry for no reason

ThugCheetah:
How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

For most banks, the name of the branch is usually the street name or the name of the locality were the bank is situated.

You have anger issues, go see a therapist...😑😑😑

You wan vent your tpain on someone who is also suffering the same tpain. Brother, calm down and chat responsibly. No be only you get problem and dey frustrated.

Samantha125:
You have anger issues, go see a therapist...😑😑😑

To see a therapist na free? You see someone who is angry over 2k transaction and you are asking him to go see a therapist. Where will he see money to pay for the session?

Finish me...🤣🤣🤣🤣🤣

Nonexisting1:
To see a therapist na free? You see someone who is angry over 2k transaction and you are asking him to go see a therapist. Where will he see money to pay for the session?

ThugCheetah:
How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

Oga try dey calm down, you are not chatting with customer care from presidential villa aso rock..

Everybody is frustrated in this country right now, just try and manage your own.

You even get mind to chat your banking issues with an anonymous person... As in u get mind

You for enter bank go scatter everywhere na...

You people don’t understand, this bank doesn’t have customer care, when you message them you have to wait three hours before it’s your turn, so when this happened instead of them to at least tell me how I can know the branch name they basically said my time is up and they’re closing the live chat service, so I would have to wait another 5 hours. And before any slowpoke talks shit, I work at customer care and I would have either helped the customer figure out the branch name or given them a hint of how they could find it so y’all should stop talking trash please

Samantha125:
You have anger issues, go see a therapist...😑😑😑

helinues:
You are rude

Someone is asking you questions politely and you are getting angry for no reason

calabaman:
CSRs... Customer Service Representatives

Are humans like us.

If basic security questions cant be accurately answered.

Then you got accurately served.

calabaman:
Simple

But SIMple things are not easy for SIMPs

trium:
You were wrong and should apologize. They are human beings like you and they can lose their jobs if they release information to the wrong account holder. So before you judge them, ask yourself, is this the way I will like to be addressed if I were on the other side? If you didn't know the answer to a question, you could have just said "I don't know".

Kimo21:
You were wrong. Them asking the branch will help them to be able to contact them and know that a customer was present so that they can know what steps to take to assist you. Were you expecting us to applaud you for bad behavior?

aremubabs:
I didn't see how the customer service rep was rude.


You were the one who was rude.



Before contacting customer care, there are certain information you should have ready because there are always many other customers on the queue.



Your bank details is always important.


If it is a transaction issue, have the receipt ready. Usually what they need is the Transaction ID.


In this case that they want the name of the branch, you can tell them you don't know it, and politely ask if they could help you in getting the branch name.


If you are polite to them, they will be more willing to help you.



For example, if you write: "I didn't take note of the name, but it is in Rumuola, the customer service rep can ask more questions that would help him or her find the bank branch in question.



Never forget that these people attend to hundreds of customers in a day. Always have certain info ready to make their jobs easier so that they can be able to provide better services to you.

Thanks for making me laugh so hard

ThugCheetah:
You people don’t understand, this bank doesn’t have customer care, when you message them you have to wait three hours before it’s your turn, so when this happened instead of them to at least tell me how I can know the branch name they basically said my time is up and they’re closing the live chat service, so I would have to wait another 5 hours. And before any slowpoke talks shit, I work at customer care and I would have either helped the customer figure out the branch name or given them a hint of how they could find it so y’all should stop talking trash please

You’re still arguing….this is union bank…one of the top banks in Nigeria that has physical locations that you can even walk into and complain and they have a customer care number which yeye lie are you lying? Oga your attitude is bad shut up and take correction instead of looking for who will validate your folly.

Maybe we should call nlfpmod to take this to fp and know how you really sound.

This OP is funny, you claim to work at customer care but not as a Customer Service personnel which is different.

With your acclaimed experience, how did you not know that the branch name is necessary in information gathering from complainant?

Just go to a physical branch and continue with your thuggery.

Empty vessels makes the loudest noise. Most customers with poor attitude....are never BIG TICKET customers. Low account turnover but will be rude, condescending...

Na this type of arrogant customer they get 2k balance for account..na them shout and insult pass

ThugCheetah:
You people don’t understand, this bank doesn’t have customer care, when you message them you have to wait three hours before it’s your turn, so when this happened instead of them to at least tell me how I can know the branch name they basically said my time is up and they’re closing the live chat service, so I would have to wait another 5 hours. And before any slowpoke talks shit, I work at customer care and I would have either helped the customer figure out the branch name or given them a hint of how they could find it so y’all should stop talking trash please

You have anger issues, obviously.

Wow... A customer care official getting worked up by another customer care official...🤣🤣🤣

ThugCheetah:
You people don’t understand, this bank doesn’t have customer care, when you message them you have to wait three hours before it’s your turn, so when this happened instead of them to at least tell me how I can know the branch name they basically said my time is up and they’re closing the live chat service, so I would have to wait another 5 hours. And before any slowpoke talks shit, I work at customer care and I would have either helped the customer figure out the branch name or given them a hint of how they could find it so y’all should stop talking trash please

ThugCheetah:
How the hell am I supposed to know the branch name?? It’s not like it’s written on the face of the building or anything so what’s this rude foolishness?

Respect is reciprocal....if u start with bad energy some customer service person won't go extra mile for you...

She needed the branch name or at least the location to help you...all u should have said was that u are sorry u don't know the exact name, but can describe the exact location and ask if she can help......... U made her question seem like she's disturbing you and she too kukuma decide not to go further with helping you....

Fine ...she could have been more patient with you but pple she too may be having a bad day and u were definitely not kind in your response..