₦airaland Forum

I am having an issue with UCAP stockbroker. I sold some of my cabury and Total shares on the 5th and 10th of this month up until now they haven't credited my bank account as a Direct Cash Settlement customer. I have sent emails to them, but there is no positive result.
I have complained to CSCS, and I was told to lay the complaint through the broker, which I did, but no response yet.
What should I do next?

Emumakpo:
I am having an issue with UCAP stockbroker. I sold some of my cabury and Total shares on the 5th and 10th of this month up until now they haven't credited my bank account as a Direct Cash Settlement customer. I have sent emails to them, but there is no positive result.
I have complained to CSCS, and I was told to lay the complaint through the broker, which I did, but no response yet.
What should I do next?

if you are a direct cash settlement customer, CSCS should credit your account on settlement day. If not, the money should be in your trading cash account with UCAP.

I am a DCS customer, and they haven't credited both account

oxx4:
if you are a direct cash settlement customer, CSCS should credit your account on settlement day. If not, the money should be in your trading cash account with UCAP.

Emumakpo:
I am having an issue with UCAP stockbroker. I sold some of my cabury and Total shares on the 5th and 10th of this month up until now they haven't credited my bank account as a Direct Cash Settlement customer. I have sent emails to them, but there is no positive result.
I have complained to CSCS, and I was told to lay the complaint through the broker, which I did, but no response yet.
What should I do next?

The broker has nothing to do with DCS. So they have done u nothing. They have no control over the cash

Ok and thanks

Streetinvestor2:
The broker has nothing to do with DCS. So they have done u nothing. They have no control over the cash

Emumakpo:
I am having an issue with UCAP stockbroker. I sold some of my cabury and Total shares on the 5th and 10th of this month up until now they haven't credited my bank account as a Direct Cash Settlement customer. I have sent emails to them, but there is no positive result.
I have complained to CSCS, and I was told to lay the complaint through the broker, which I did, but no response yet.
What should I do next?

1) unless you received contract statement of your sell orders alongside the SMS alert from CSCS, probably not all sales were executed that day. Maybe it took extra 2-3days to sell your shares.
2)Try check your portfolio directly from CSCS(NOT your broker platform) and see the status of the trades. if you didn't register, you can ask for your direct statement from CSCS or via your broker(it will come with CSCS identifiable features)
Probably they may be on pending transaction on the statement(ongoing process)

3) contact CSCS directly again, copy your stockbroker or Contact your broker and copy CSCS.

4) Escalate to SEC.

Emumakpo:
I am a DCS customer, and they haven't credited both account

Is this your first sale transaction?

TARGET TECHNICAL ANALYISIS EXTRACT- MESSAGE FIR TODAY

This is how we display Corporate Report for 14 November 2025

Corporate Actions (November 14)
​TICKER Disclosures

AFRIPRUD RESIGNATION OF CHIEF FINANCE OFFICER Date Submitted November 14th 2025 AFRIPRUD announced the resignation of its Chief Finance Officer. This change in key management personnel may introduce temporary uncertainty in financial reporting and strategy. ​

NAHCO DIRECTORSDEALINGS Date Submitted November 14th 2025 NAHCO reported dealings in the company's shares by a Director. Directors' dealings are often monitored for signals on management's confidence in the company's future value. ​

MULTI-TREX QUARTER 3 - FINANCIAL STATEMENT FOR 2024 Date Submitted November 14th 2025 MULTI-TREX submitted its Q3 2024 financial results. ​

MULTI-TREX QUARTER 2 - FINANCIAL STATEMENT FOR 2024 Date Submitted November 14th 2025

AVA INFRASTRUCTURE FUND NOTIFICATION OF DIVIDEND PAYMENT Date Submitted November 14th 2025 AVA INFRASTRUCTURE FUND announced notification of dividend payment to its investors.

MULTI-TREX QUARTER 1 - FINANCIAL STATEMENT FOR 2024 Date Submitted November 14th 2025

FCMB GROUP PLC NOTICES OF EXTRA-ORDINARY GENERAL MEETING (EGM) Date Submitted November 14th 2025 FCMB announced notices regarding its Extra-Ordinary General Meeting (EGM). EGM's are usually called to discuss matters requiring urgent shareholder approval, often capital-related or strategic. ​

Earnings Analysis (MULTI-TREX Integrated Foods PLC) ​Ticker Current Result (Q3 2024) Previous Yr (Q3 2023) Percent Change MULTITREX Loss for the period \mathrm{N}56.12\text{M} Loss \mathrm{N}60.45\text{M} 7.16 percent

MULTI-TREX's financial statements show a marginal improvement in the Net Loss for Q3 2024 compared to Q3 2023. While the company remains unprofitable, the reduction in loss suggests either better cost control or marginal revenue gains, but the stock remains in a high-risk category.

Ding

Emumakpo:
I am having an issue with UCAP stockbroker. I sold some of my cabury and Total shares on the 5th and 10th of this month up until now they haven't credited my bank account as a Direct Cash Settlement customer. I have sent emails to them, but there is no positive result.
I have complained to CSCS, and I was told to lay the complaint through the broker, which I did, but no response yet.
What should I do next?

Stop writing emails and storm those offices shaking with anger.

If you had been an old and seamless DCS user then this new hitch is with CSCS.
But if this is your first switch to DCS mode then it's likely your broking house did not process your account to CSCS properly.

Be visibly angry with them.

Kpakus attempt to impede your escape from CGT dragnet.

I received sales contract notes from my broker, but no sms from cscs

I have checked my porfolio with cscs and the shares are no longer there

I have done both since last week

chimex38:
1) unless you received contract statement of your sell orders alongside the SMS alert from CSCS, probably not all sales were executed that day. Maybe it took extra 2-3days to sell your shares.
2)Try check your portfolio directly from CSCS(NOT your broker platform) and see the status of the trades. if you didn't register, you can ask for your direct statement from CSCS or via your broker(it will come with CSCS identifiable features)
Probably they may be on pending transaction on the statement(ongoing process)

3) contact CSCS directly again, copy your stockbroker or Contact your broker and copy CSCS.

4) Escalate to SEC.

No

oxx4:
Is this your first sale transaction?

https://www.youtube.com/watch?v=xdE39vVE5o0

A brief video explaining why Fidelity bank couldn't pay an interim dividend, and my full year dividend forecast.

Audio version below.

https://open.spotify.com/episode/0F8Wh4u3L5A5dgw5ajrVsj

Emumakpo:
I received sales contract notes from my broker, but no sms from cscs

I have checked my porfolio with cscs and the shares are no longer there

I have done both since last week

you mean, you didn't receive any X-alerts as SMS?
I would advise you screenshot your CSCS portfolio statement as well as send the contract note from your broker to CSCS as evidence.
Also make complain of not receiving X-alerts.

you can copy SEC along if possible.
Maybe @Emmasoft can help you further.

Write an email to CSCS, copy yoour broker and SEC. Copying SEC is very important at this point. You will get a resolution. Attach the sale contract note and make sure you complain bitterly (put some element of rudeness, na Naija we dey) about the lack of actions from the cscs and your brokers since you brought the issue to their notice.

Emumakpo:
I received sales contract notes from my broker, but no sms from cscs

I have checked my porfolio with cscs and the shares are no longer there

I have done both since last week

chimex38:
you mean, you didn't receive any X-alerts as SMS?
I would advise you screenshot your CSCS portfolio statement as well as send the contract note from your broker to CSCS as evidence.
Also make complain of not receiving X-alerts.

you can copy SEC along if possible.
Maybe @Emmasoft can help you further.

I sometimes don't get X sms alerts too. Also bank sms alerts. That'll be fault of gsm network provider. Not contradicting your advice. Just my observation

Emumakpo:
I am having an issue with UCAP stockbroker. I sold some of my cabury and Total shares on the 5th and 10th of this month up until now they haven't credited my bank account as a Direct Cash Settlement customer. I have sent emails to them, but there is no positive result.
I have complained to CSCS, and I was told to lay the complaint through the broker, which I did, but no response yet.
What should I do next?

Report them to SEC..,if no response go there and meet them.

SAK:
Report them to SEC..,if no response go there and meet them.

Since u don't know what DCS means. When it happens to u and u opted for DCS.Go to your broker and become another wike...lol

**Edited**
I got how to do the calculations.
Thks

Good day @ sis ymcy56
Pls is Aradal good to buy at current price for short term. Thank you

Amgreatgal:
Good day @ sis ymcy56
Pls is Aradal good to buy at current price for short term. Thank you

Lasaco chart is very interesting, we think its completed 60% decline for wave a of a 4, next stop is a thee wave advance upto between 5 and 6..for wave b .dyor
ewnation/ngx

Amgreatgal:
Good day @ sis ymcy56
Pls is Aradal good to buy at current price for short term. Thank you

Try and define your short term....

For me o, I can't buy ARADEL at current market price.....

We have the ARADEL gurus here, maybe they'll have better advice for you if you define your short term projection.
Oga Emma is your best bet here. 😊

[quote author=yMcy56 post=137503865]Try and define your short term....

For me o, I can't buy ARADEL at current market price.....

We have the ARADEL gurus here, maybe they'll have better advice for you if you define your short term projection.
Oga Emma is your best bet here. 😊[/quote




Thank you sis . Short term projection is to hold for 6 months.

SonofElElyonRet:
I sometimes don't get X sms alerts too. Also bank sms alerts. That'll be fault of gsm network provider. Not contradicting your advice. Just my observation

True. It happens. At times the sms is also delayed. I understand your point.

The persons case looks like an all-in-one-case from every angle.
so I think it best not to rule out any isolated Issue.

[quote author=Amgreatgal post=137503956][/quote]...

ARADEL no doubt is a great stock from the analysis done and in the positive developments in the company so far....
The short term is the issue, looking at how this market behaves sometimes .
If it's six months, I think maybe you still keep eye on the price movement to get it at much cheaper bargain than present price....... should the opportunity present itself.

yMcy56:
...

ARADEL no doubt is a great stock from the analysis done and, the positive developments in the company so far....
The short term is the issue, looking at how this market behaves sometimes .
If it's six months, I think maybe you still keep eye on the price movement to get it at much cheaper bargain than present price....... should the opportunity present itself.

He should wait for agba to come give him his entry price..lol

https://www.youtube.com/watch?v=hlIttwjY6g8?si=6pROqETJsb55kjAZ

A snapshot of trading so far on the NGX

Streetinvestor2:
He should wait for agba to come give him his entry price..lol

Lol
Agba will be like 100-150 junction 😁

The issue with the stock is profit takers.....
Maybe the FYE report will propel it forward the more......if the result is fantastic again.

NSLTECH safe...expecting three wave advance to 1.6 next bustop...DYOR
ewnation/nsltech-november-7th-2025-update
ewnation/ngx

What is pushing NCR