Consumer Protection Council Orders Dstv To Compensate Consumers - Business - Nairaland
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| Consumer Protection Council Orders Dstv To Compensate Consumers by nickxtra(m): 4:53pm On Feb 21, 2016 |
The Consumer Protection Council (CPC) has ordered MultiChoice Nigeria Limited in the provision of its Digital Satellite Broadcast Television (DStv) to compensate consumers within 90 days and introduce toll-free lines to them, following confirmation of its investigations on allegations of violations of consumer rights. Consequently, the Council in Abuja yesterday directed DStv to release of free-to-air channels, even when subscription expires; compensation consumers across board for lost viewing time and reasonable equitable spread of popular sports channels, among others. Director General of CPC, Mrs. Dupe Atoki, expressed optimism that compliance with these reforms would bring about a new dawn for Nigerian consumers, who would henceforth enjoy value for money in their engagement with the company. Atoki reiterated the Council’s commitment towards sanitising the nation’s market-place for the benefit of consumers, assuring that no stone would be left un-turned to ensure it is no longer business as usual and shoddy service delivery becomes a thing of the past in the country. According to her, “During the course of our investigations, the Council observed that the company’s billing system, whereby “billing is not contemporaneous with the provision of service” was not in the best interest of consumers and therefore ordered MultiChoice to install a billing system that ensures billing starts with the provision of service” She said that the pay-television company was also ordered to within 90 days provide across board compensation to its subscribers, considering the fact that many of them have over time lost legitimate and paid viewing time by its conduct of not restoring service contemporaneously after payment as well as other instances of disruptions. MultiChoice was ordered to keep local and free-to-air channels open so that subscribers would have the opportunity of watching these channels, even when their subscriptions have expired. DSTv was also instructed to present written assurances in line with Section 10 of the Council’s enabling law that it will not engage in any conduct which is detrimental to the interest of consumers. In the same vein, the company shall for 18 months from the date of the orders, subject its processes to the Council’s inspection to ensure compliance with the directives contained in the orders. Similarly, the company was also directed by CPC to within 180 days adopt a “technology that supports suspension of service when subscribers are otherwise unable to enjoy their service on account of being away for a limited period of time”, provided such a request for suspension of service is done for a period of between 7 to 14 days and not more than twice in a year with a 72-hour notice to MultiChoice. On non-availability of popular channels in certain bouquets, the Council ordered the firm to within 90 days ensure “a reasonably equitable spread of popular sports and other channels hitherto concentrated in its premium bouquet over all available bouquets”. In order to aid easy and fast access to the company by subscribers who wish to make complaints or enquiries, CPC directed MultiChoice not only to maintain local toll-free telephone access lines for its call centres, but should also ensure the call centres operate for longer hours during public holidays and weekends. MultiChoice was also directed to formulate within 90 days a written compensation policy which should “outline amongst other things, the procedure for compensating subscribers for injury they suffer on account of MultiChoice conduct and take into consideration not just viewing time lost, but inconveniences suffered by subscribers”. The Council further directed MultiChoice to “develop a Customer Care Manual which shall contain mechanisms to address customer complaints in an accurate, friendly, timely, efficient, courteous and honest manner”. It was also directed to ensure that the list of all its accredited dealers and installers and their details be freely given to its customers at the point of subscription and also made available on its website and other information channels. In addition, the pay-media company is not only to ensure these accredited dealers and installers carry certified means of identification issued by it, subscribers must also be periodically educated on the means of identification, while it should also reasonably and adequately compensate subscribers where they experience loss of signal on account of faulty, poor or unprofessional installation by agents of MultiChoice. On the pay-television firm’s agreements with its subscribers, the Council disclosed that several provisions of the Service Level Agreement and the Terms and Conditions of Subscription signed on by subscribers were found to be grossly unfair, unjust and one-sided, directing that such provisions should be expunged, re-drafted and submitted to the Read more at: http://www.vanguardngr.com/2016/02/cpc-confirms-dstv-violates-consumers-rights-orders-90days-ultimatum-for-compensation-toll-free-lines/ 33 Likes 3 Shares |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by yomalex(m): 6:19pm On Feb 21, 2016 |
Hope they'll implement 2 Likes 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by basisop(m): 6:28pm On Feb 21, 2016 |
They will go to court, bribe a corrupt judge and judgement will be given in their favour, then it is business as usual. 103 Likes 4 Shares |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by qualityovenbake(m): 8:21pm On Feb 21, 2016 |
I doubt they will comply, they disobeyed court injunction from increasing their subscription. 9 Likes |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by bettercreature(m): 8:21pm On Feb 21, 2016 |
basisop:You are a genius! 50 Likes 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by odiereke(m): 8:21pm On Feb 21, 2016 |
Nice move. They are really taking us for granted. 3 Likes |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by pheesayor(m): 8:21pm On Feb 21, 2016 |
Next they'll go to court and the corrupt akotileta judges will favour them 21 Likes 2 Shares |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by fitzk: 8:21pm On Feb 21, 2016 |
This is long over due...unfortunately, our legislators are corrupt...the men on the benches too are corrupt... 8 Likes 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by theshaderoom: 8:21pm On Feb 21, 2016 |
Very good. Those people exploit Nigerians too much 6 Likes 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Btruth: 8:21pm On Feb 21, 2016 |
Good one. Evidence of good things/time coming back to Nigeria. 4 Likes |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by SenJoe(m): 8:22pm On Feb 21, 2016 |
What they can't dare try in S. A. They will do more in Nigeria. This should be forcefully implemented ASAP. 2 Likes |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by AfroKnight: 8:22pm On Feb 21, 2016 |
Wow. The CPC is in sync with the citizens. Amazing. 4 Likes 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Ladipo10(m): 8:23pm On Feb 21, 2016 |
Watching in 3D. |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by ChappyChase: 8:23pm On Feb 21, 2016 |
Na just mouth DSTv no go compensate any body! If you doubt me, MTN na example! 9 Likes 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by ekmike(m): 8:23pm On Feb 21, 2016 |
its not a must to patronize them 5 Likes 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Mrfahaz(m): 8:23pm On Feb 21, 2016 |
mtn case dying natural death..... so will this 1 Like |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Nobody: 8:24pm On Feb 21, 2016 |
Sai Buhari 2 Likes |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by ademega(m): 8:24pm On Feb 21, 2016 |
Nigeria is changing 1 Like |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by bdemix(m): 8:24pm On Feb 21, 2016 |
Nice one 3 Likes
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| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by BashMe1(m): 8:24pm On Feb 21, 2016 |
Dey r like Nigerian govt already wiv d way Dey deal wiv us. u will shout 4rm now till infinity as regards dia poor services at tyms n Dey won't respond jes like d way naija govt treat dia own ppl. |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by infogenius(m): 8:24pm On Feb 21, 2016 |
Multichoice has MTN's blood running in their veins. Very stubborn shrewd business organisations. I hope they comply. But I am sure they will just yinmu and continue with business as usual. 1 Like |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Tpave(m): 8:24pm On Feb 21, 2016 |
Dstv and mtn reaping Nigerians off since time immemorial. 1 Like |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by kennyman2000(m): 8:25pm On Feb 21, 2016 |
Hmmmmm |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by davades(m): 8:26pm On Feb 21, 2016 |
Can't wait 1 Like 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Nobody: 8:26pm On Feb 21, 2016 |
basisop:Exactly o just like mtn. They say electricity is our greatest problem but i say its the justice system. 4 Likes |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Jusmudi(m): 8:26pm On Feb 21, 2016 |
Even criminals wen don thief moni finish dey still dey go court nd still win, let alone DSTV wen get moni 2 bribe. 4get it jor 2 Likes 1 Share |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by ocee31(m): 8:27pm On Feb 21, 2016 |
If they refuse to implement spectrum license should be seized from then |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by electron: 8:27pm On Feb 21, 2016 |
CPC needs to study the DSTV technology. With th current decoders, itis not possible. The decoders can only receive signal, it cannot send out signal.,Only toll free number achievable. 1 Like |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Badex10(m): 8:27pm On Feb 21, 2016 |
An Open Letter To The President Of Federal Republic Of Nigeria: From Osun State Indigene https://www.nairaland.com/2948132/open-letter-president-federal-republic |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Dottore: 8:27pm On Feb 21, 2016 |
DSTV again |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by Mutuwa(m): 8:28pm On Feb 21, 2016 |
What happened to MTN please? Then DSTV again? |
| Re: Consumer Protection Council Orders Dstv To Compensate Consumers by tgmservice: 8:29pm On Feb 21, 2016 |
R |
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