bdavis:
Now for all you GTB defenders, @mployer, @shakitibobo, @phony200 and co calling everybody that was affected a thief, please riddle (answer) me this: why did GTBANK just debited @d rate of 199/$ for a transaction I just carried out now? An FX outward transfer if as you all claim, that rate is below the rate the bank sourced the dollar? Or is this also an anomaly
And why, contrary to CBN guidelines is GTBANK charging above the maximum 1,500 naira stipulated by CBN as maximum charge for bank token?

gbodimowo:
hello
This is to draw the attention of the GTBank staffs monitoring this thread to another as they call it “system Glitch“ currently going on on their internet banking portal
the error is under the Airtime recharge section
Do take your time and fix this or we are going to initiate another round of action(s) against ypu and this will further point out the gross incompetence of ypur Tech team Thanks
by the way this is a copy of what i have already sent to card services

gbodimowo:




please as a matter of urgency post a screenshot here and dd naira value taken please

Phony200:


Hello sir,

If you were a service technician and someone sent this to you, I doubt you'd be able to help without recourse for more information. Could you please resend the email specifying exactly what you experienced, time it occurred, the transaction in question, error/system response and what exactly you expect resolution to be. It's like telling a shop owner, "Hey, one of your products in your warehouse has expired. Better replace it or else I'll call NAFDAC". You're more likely to get a result if you provide useful actionable information to whoever you sent the mail to.

e.g.

Dear XYZ company,

My account number is XXXXXXXXXX. I just tried to recharge my mobile number XXXXXXXX with ₦500 using your online banking portal around 2pm. After submitting the request, I got a system error prompt of "Transaction failed try again later". I was debited but I did not receive the airtime. Please reverse the debit or process my airtime request.

Dear Risi,

When we had dinner yesterday, I noticed your armpit is bushy. Please shave before our next meeting or wear long sleeve as the sight made me lose appetite and I don't like wasting food.

Risi is more likely to look presentable next time than if you had said "Risi, you made me lose appetite. Don't do it next time".

bdavis:
Now for all you GTB defenders, @mployer, @shakitibobo, @phony200 and co calling everybody that was affected a thief, please riddle (answer) me this: why did GTBANK just debited @d rate of 199/$ for a transaction I just carried out now? An FX outward transfer if as you all claim, that rate is below the rate the bank sourced the dollar? Or is this also an anomaly

And why, contrary to CBN guidelines is GTBANK charging above the maximum 1,500 naira stipulated by CBN as maximum charge for bank token?

gbodimowo:



Cc bdavis

kindly provide d snapshot of tge 199/$ for today's transaction as this would help boost our case

Infinitikoncept:
Its 199# again today?

gbodimowo:



Thats what @bdavis said o

gbodimowo:

hello, to the creator of the facebook page why are wall posts not showing? Kindly attend to it as things being posted be it texts or images disappear

Thank you

gbodimowo:


thanks for the screenshots
however i noticed this was a wire transfer, and their arguments has always been that the dollars used for master card settlement is determined by the software and can not be manipulated so i ask again if you have a software that cant be manipulated where did the glitch as they claim came from? and why did it take them as they claim 3 days to find it and short it diwn? and why didnt they just contact customers for a bilateral settlement if truely it was a glitch instead of unilaterally taking a decision and penalozing customers for their own errors or delibrate mistakes.

bdavis:


Yes, I did mention it was an outward FX transfer

Infinitikoncept:

Were you charged from your dorm account or its a naira savings/current account?

mavinc4u:
gtbank sent this response to me after communicating with them.

Thank you for contacting Guaranty Trust Bank Plc.



We apologize for any inconvenience caused by the recent glitch in our system which led to a wrong application of the exchange rate on our Naira MasterCard for international transactions. This has however been resolved and adjusted to reflect the correct exchange rate hence transactions blocked at the incorrect rate (N199) will be settled at the correct exchange rate (N299)

gbodimowo:






This is a choriographed message sent to all if u il be so nice can u show d name of the fellow who attended to your mail if its the same person then we il know what to do next Thanks

JAZES:
where is lalasticlala na?
food don done o

Jethrolite:
Please believe me, even frontpage won't get much done. I have been through all of this before. It will only result in more frustration but if you say it's not about money and you have money to blow then sue Gtbank hq. Before suing, write a letter seeking redress, it will cost between N20-100k to have a lawyer do that for you depending on the lawyer. If the bank does not respond, another letter is sent. If no response then you ask your lawyer to file a suit. All these things I just mentioned will set you back at least N50k.

Phony200:









Question: If over the weekend, GTB has issues with the ATM system and withdrawals were not reflecting on your balance, so you mean people like you would go ahead and keep withdrawing your daily limits on all your cards and in your right mind conclude that since the bank made an error, your christmas has come early? You know what is right, you know the rate GT charges for card transactions. Why does it shock you to be charged the correct amount The hilarity is just too much.

softtouch2:
Make una go sign this petition for record purpose.
I Think Change is the better place show our grievances

Central Bank of Nigeria: Stop GTBank from Profiting from Making Customers Pay for its Incompetence ...
https://www.change.org/p/central-bank-of-nigeria-stop-gtbank-from-profiting-from-making-customers-pay-for-its-incompetence-and-greed?recruiter=499249766&utm_source=share_petition&utm_medium=twitter&utm_campaign=share_twitter_responsive via @UKChange