JonSnow:
I'm facing this same issue. I subscribed for their new N2000 plan two days ago. did a little browsing yesterday (Konga, NL)

just checked this evening, my data balance is 0.0kb.

MTN are thieves!!

olarhtunji:


y'all be thinking glo network is bad but it actually depends on your location..mine is very fast...I did the glo 1.5gig last week Sunday....and I have browser very heavily and download A lot I expect it to have finished and I saw 578mb left diz mawnin.... they give u d worth of your money

kingphilip:
Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

greatman247:
Guy switch over to glo. Its the best. They even dash u bonus in double and they won't take a kobo from it. MTN Is like devil, if they give u one thing they will always look for way to take back 200 things away from you. Whatever MTN gives u does not come from their heart, they only give just for giving sake cos other operators are giving too. Glo is best, mtn betatalk is rubbish, I can't advice my enemy to use it. Their bonus don't last. But I enjoy glo bonus even the main credit and its internet last me for one full month, nothing is hidden with glo. Mtn will deduct from your credit, subscribing for you by force you won't even know when you subscribe for some services on mtn, they will subscribe it for u without you aware of it, all is for them to always deduct from your credit.

Amberon:
Airtel is so bomb. God bless those guys.
I'm currently enjoying their ×5 package plus the new opera mini that saves up to 80%.

tosyne2much:
MTN customer care agents are the most clueless, naive and incompetent bunch of retards you can ever come across. They will always look for a way to heap the blame on you when they are clueless about your situation.


Their mostly used cliches are " kindly switch off your phone and switch it on back"; The machine for running the programme is currently not responding, therefore, kindly call back within 24 hours smh

SwtzMinx:
Same thing here. Subscribed for the 5k, 10gb plan. As at yesterday morning, I still had about 5.5gb left. Only for me to check in the afternoon around 4pm and I saw 0.0kb left.

Optimisticgondy:
Bleep MTN. I did the #1,000 for 1.5gb on Saturday, and since Sunday, I've only been able to use the data between 9pm and 6am; what nonsense. I'll never subscribe for their data plan again unless this problem is resolved as I have called their customer line more than 10 times

ALAYORMII:



How do you cope with airtel data sapping?

Subbed for 1.5k for 3gig, it didn't last two weeks.

My phone was calculating 1.8gig, Airtel was telling Mii my sub has finished.

Had to switch to MTN

kingphilip:
Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

Dygeasy:
I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge.

I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira.

For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime.

Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business.

I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left.

I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls.

How on earth did I spend 2.9 gig in three hours?

I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used.

My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached.

This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable.

This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this.

CC: Lalasticlala

Dominique

idros4real:


Bro what of this cliche please we are sorry for the incovenience we might have caused you please we will have to run a check on your line please hold on, some minutes later they will say your sim has not been updated kindly give us a call back bunch of retards and incompetent fellows.

I'm glad you're also familiar with their cliches


That's how they do bro

mediatri:
Mtn na scam, 200 for 1gb all this plans na wash, even the 25 naira for 500 has been scraped.

Dygeasy:
I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge.

I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira.

For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime.

Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business.

I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left.

I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls.

How on earth did I spend 2.9 gig in three hours?

I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used.

My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached.

This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable.

This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this.

CC: Lalasticlala

Dominique

ritababe:


glo like seriously? that's the network I will advice for my enemy so that they won't get me on time.

Laveda:
That was huge .
Haven't encountered such tho so I wouldn't really know.

But I'm sure their customer care wouldn't give you any good feedback They've always been like that. they'll start saying jargons..
I'm sorry about that ehn

siempere:
thats a night plan nah...it was clearly stated in their advert msg...let's try and read their adverts well so we don't kick ourselves...

JideJamez:
I nearly subscribed another data plan today until I saw this thread ..... Nairaland is one of the best to happen to me in this country recently.... God bless Seun

sammyclassics:



If you live in a place with good glo network, you will enjoy glo... That's just the truth. I download seasonal movies 70mb in 3minutes with glo but Mtn I was tired esp d night plan.... Airtel they use spoilt calculator in calculating their mb

kingphilip:
Hmmmm that's emptyhen for you

How about switching to airtel and enjoy their 5x bonus I think that's better than better talk

Do that and thank me later

MUVA:
MTN's call center agents are the WORST in the history of call center agents! Don't even waste your time trying to get compensated or re-imbursed your stolen data because they will keep looking for every possible means to pin the blame on YOU so as not to give you a refund.

I've been there, done that. And guess what? My MTN line has been permanently switched off/relegated for more than 4 months now. Etisalat ti take over! Fvck dah shii

Laveda:



Dude so why are they there? they are called the customer care/agents for a reason.
You don't come telling me they are helpless so of what use are they? Then their offices should be closed down since they've become totally useless.


And I hope when you have a similar problem you'll be treated in that way you just suggested.

menstrualpad:

Wereh you need to get a job as a politician's PA on media. Lols

Amberon:
in other news, you're an MTN caller representative yh?