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MTN Customer Care Thread - Phones (172) - Nairaland

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Re: MTN Customer Care Thread by tunamania(m): 7:06am On Aug 18, 2016
Thanks
JideSM:


Hello, you can visit any MTN office close to you to confirm if your phone is within the range of phones that can be swapped and for further assistance.
Re: MTN Customer Care Thread by Orubebe01: 5:51am On Aug 19, 2016
Jidesm good day. i can't make call with this number 0810656381. Whenever i try making call with it, i will told that am not allowed to call this number. Help me fix it pls.
Re: MTN Customer Care Thread by Daniel058(m): 9:56am On Aug 19, 2016
Orubebe01:
Jidesm good day. i can't make call with this number 0810656381. Whenever i try making call with it, i will told that am not allowed to call this number. Help me fix it pls.

you wanted to PM me? On 10th August the day u posted about mustard seeds. .



08180861809 Whatsapp..
Re: MTN Customer Care Thread by Orubebe01: 5:58pm On Aug 19, 2016
Daniel058:

you wanted to PM me? On 10th August the day u posted about mustard seeds. .


08180861809 Whatsapp..
ok i will add u
Re: MTN Customer Care Thread by dapaiks: 2:49pm On Aug 24, 2016
hello, please i have being receiving a lot of complains from my fellaz that whenever they call my mtn line its not always reachable meanwhile my phne is always on. pls i need you to refresh my sim the number is 07030320807
thank you.
Re: MTN Customer Care Thread by Akerekoroabijawara(m): 5:05pm On Aug 24, 2016
I woke up yesterday morning to discovered that mtn has cleared #5,075 on my line. I have called customers care tired. But they couldn't provide a solution. Whosoever that is in charge of this thread should offer solution,before i do something terrible. 08034839949
Re: MTN Customer Care Thread by funkyjms: 9:23pm On Aug 24, 2016
dapaiks:
hello, please i have being receiving a lot of complains from my fellaz that whenever they call my mtn line its not always reachable meanwhile my phne is always on. pls i need you to refresh my sim the number is 07030320807
thank you.

Confess! Did you tweak your IMEI?
Re: MTN Customer Care Thread by funkyjms: 9:27pm On Aug 24, 2016
Akerekoroabijawara, you should have quote your number; once a representative is online, he can easily run a scan on your line.
Re: MTN Customer Care Thread by Nobody: 8:29am On Aug 25, 2016
I received a call of 35 seconds and MTN deducted N252 from my line! Please do something about this. I called the customer service but nothing valuable
Cc Jidesm
Re: MTN Customer Care Thread by Emmy3(m): 9:16pm On Aug 25, 2016
My account is blocked on the myMTN app. Whenever I try to logging, it prompts account locked. pls help
Re: MTN Customer Care Thread by icjunior(m): 9:25am On Aug 26, 2016
Just this morning,I was sent a message from mtn,wowweekend that I could get 3.5gb plus 17.5gb as bonus....when I recharged and subscribed,I only got the 3.5gb...MTN is FRAUDELENT!!!!!,I need solution to this pls
Re: MTN Customer Care Thread by k2kay(m): 9:40am On Aug 26, 2016
icjunior:
Just this morning,I was sent a message from mtn,wowweekend that I could get 3.5gb plus 17.5gb as bonus....when I recharged and subscribed,I only got the 3.5gb...MTN is FRAUDELENT!!!!!,I need solution to this pls
I was scammed this morning as well...they are rogues. I opened a thread for it
https://www.nairaland.com/3311286/mtn-wow-weekend-scam

1 Like

Re: MTN Customer Care Thread by iliyande(m): 2:38pm On Aug 26, 2016
scammed by mtn again ooo
subscribed for 1gig for 500 today but money was deducted without data allocation
in my number
Re: MTN Customer Care Thread by yommytino(m): 9:28am On Aug 27, 2016
Please unsubscribe my number from receiving msg from mtn gadget care. 08034679839
Re: MTN Customer Care Thread by SonicGlows(m): 3:18pm On Aug 27, 2016
Hi JideSM,what is really going on with checking one's data balance on MTN PULSE?.I subscribed for 1GB plan at N500 today but only to send 2 to 131 & i got this message,"sorry you currently have no active data bundle,Pls dial *131# to select a data bundle plan now!",i also dialled *131*4# but the same.MTN should once and for all fix this anomaly,as it is rather annoying.
Re: MTN Customer Care Thread by jovialSoul001(m): 4:16pm On Aug 27, 2016
Anomnity:
Dear people,
...
why can't we be civil & humane.True it is that MTN has made a lot of mistakes in the past but it is evident that they're doing a lot recently to give us the best but NCC has been hampering their efforts.Their 5 star promo & their magic number plan was the best but NCC halted it.They rolled out excellect & best tariff plans of 10k per second & NCC halted it.NCC should rather be blamed this time & not MTN.
....
Personally I love mtn & I ain't porting nowhere.I have four MTN sim cards & I'm proud of it.I also think that its wrong for nairaland & its owner to allow threads that peddle free browsing cheats.


I pray you have sense
Re: MTN Customer Care Thread by funkyjms: 5:03pm On Aug 28, 2016
SonicGlows:
Hi JideSM,what is really going on with checking one's data balance on MTN PULSE?.I subscribed for 1GB plan at N500 today but only to send 2 to 131 & i got this message,"sorry you currently have no active data bundle,Pls dial *131# to select a data bundle plan now!",i also dialled *131*4# but the same.MTN should once and for all fix this anomaly,as it is rather annoying.

*559*2#
*559*4#
Re: MTN Customer Care Thread by SonicGlows(m): 5:14pm On Aug 28, 2016
funkyjms:


*559*2#
*559*4#
I just tried them,but i still can't see my data bundle balance.MTN has a problem with subscribers checking their data balance on Mtn Pulse,and they know it.Thanks anyway.
Re: MTN Customer Care Thread by bulakos25(m): 9:18pm On Aug 28, 2016
which of the mtn tariff plan can I enjoy free happy hour call from 12:30am to 4:30am.
Re: MTN Customer Care Thread by MzMaerykay(f): 9:53am On Aug 29, 2016
I made a call on saturday morning that lasted 47 seconds...323naira was deducted.....could you please help me look into it....08060133237...thnx
Re: MTN Customer Care Thread by Nobody: 3:49am On Aug 30, 2016
JideSM:
Y'ello, so sorry about the deduction. The N100 has been refunded, kindly confirm. Thank you.
good morning. I noticed for some weeks now N100 is being deducted from my airtime on a weekly for a subscription I'm totally unaware of. please kindly help me fix this. my number is 07033548895.thank you.
Re: MTN Customer Care Thread by JideSM: 6:44am On Aug 31, 2016
Orubebe01:
Jidesm good day. i can't make call with this number 0810656381. Whenever i try making call with it, i will told that am not allowed to call this number. Help me fix it pls.

Hello, sorry you experienced this, kindly dial ##002# and restart your phone. Also text the number to do same.
Re: MTN Customer Care Thread by JideSM: 6:47am On Aug 31, 2016
dapaiks:
hello, please i have being receiving a lot of complains from my fellaz that whenever they call my mtn line its not always reachable meanwhile my phne is always on. pls i need you to refresh my sim the number is 07030320807
thank you.

Hello, sorry you experienced this, kindly dial ##002# and restart your phone. Also text the number to do same.
Re: MTN Customer Care Thread by JideSM: 6:51am On Aug 31, 2016
Kuzaku:
I received a call of 35 seconds and MTN deducted N252 from my line! Please do something about this. I called the customer service but nothing valuable
Cc Jidesm

Hello Kuzaku, apologies for the inconvenience, kindly PM your number for checks and assistance on the issue.
Re: MTN Customer Care Thread by JideSM: 6:58am On Aug 31, 2016
Emmy3:
My account is blocked on the
myMTN app.
Whenever I try to logging, it prompts account locked.
pls help

Hello, Sorry this happened, kindly forward your number via PM for further assistance.
Re: MTN Customer Care Thread by JideSM: 7:02am On Aug 31, 2016
bulakos25:
which of the mtn tariff plan can I enjoy free happy hour call from 12:30am to 4:30am.

Hello, kindly note that there is no happy hour call any longer.
Re: MTN Customer Care Thread by JideSM: 7:18am On Aug 31, 2016
Akerekoroabijawara:
I woke up yesterday morning to discovered that mtn has cleared #5,075 on my line. I have called customers care tired. But they couldn't provide a solution. Whosoever that is in charge of this thread should offer solution,before i do something terrible. 08034839949

Hello, I apologize for the deduction you experienced, kindly be patient as issue is been investigated and feedback will be provided. You will be contacted on it.
Re: MTN Customer Care Thread by JideSM: 7:20am On Aug 31, 2016
SonicGlows:
Hi JideSM,what is really going on with checking one's data balance on MTN PULSE?.I subscribed for 1GB plan at N500 today but only to send 2 to 131 & i got this message,"sorry you currently have no active data bundle,Pls dial *131# to select a data bundle plan now!",i also dialled *131*4# but the same.MTN should once and for all fix this anomaly,as it is rather annoying.

Hello, sincere apologies for the inconvenience caused, you can forward your number via PM for checks and assistance.
Re: MTN Customer Care Thread by JideSM: 7:27am On Aug 31, 2016
yommytino:
Please unsubscribe my number from receiving
msg from mtn gadget care. 08034679839

Hello yommytino, sorry for the inconvenience, kindly note that issue has been resolved.
Re: MTN Customer Care Thread by JideSM: 7:45am On Aug 31, 2016
iliyande:
scammed by mtn again ooo
subscribed for 1gig for 500 today but money was deducted without data allocation
08100714158 in my number

Hello iliyande, sincerely sorry for the inconvenience, kindly note that you have 1024MB to expire 02/09/2016.
Re: MTN Customer Care Thread by JideSM: 7:54am On Aug 31, 2016
Ccanyanwu:

good morning. I noticed for some weeks now N100 is being deducted from my airtime on a weekly for a subscription I'm totally unaware of. please kindly help me fix this. my number is 07033548895.thank you.

Hello, I am sorry for the inconvenience you experienced, kindly note that you were charged for MTN music plus service which has been deactivated for you.
Re: MTN Customer Care Thread by yommytino(m): 8:05am On Aug 31, 2016
JideSM:


Hello yommytino, sorry for the inconvenience, kindly note that issue has been resolved.
Thanks, God bless you!

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