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MTN Customer Care Thread - Phones (2) - Nairaland

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Re: MTN Customer Care Thread by AMINDA: 9:31am On Aug 01, 2013
Please how do i deactivate Mtn CNN breaking news alert(weekly subscription) and mtn business day newspaper alert. Thank you.
Re: MTN Customer Care Thread by tayoccu(m): 9:53am On Aug 01, 2013
femi4: Don't skip this again, its getting to 24hrs
I'm so sorry sir,
I didn't skip it intentionally,
We're currently experiencing some technical issues on the blackberry platform, and as such some of our customers are having issues subscribing for the blackberry service, please kind sir exercise a little patience and we willresolve the issue as soon as possible, I sincerely appologize for any inconveinience we have caused.
Re: MTN Customer Care Thread by Javanian: 10:02am On Aug 01, 2013
@ tayoccu i hope you have delivered my message, i wonder why a company as big as MTN should produce an Android app that would be crashing...If you haven't tell them their NextApp on Android doesn't work, tell them i can't download any app from there it always returns and error message...
Re: MTN Customer Care Thread by tayoccu(m): 10:04am On Aug 01, 2013
AMINDA: Please how do i deactivate Mtn CNN breaking news alert(weekly subscription) and mtn business day newspaper alert. Thank you.

Please text CNNBREAK STOP to 700
Re: MTN Customer Care Thread by tayoccu(m): 10:12am On Aug 01, 2013
chineduace:
thanks but i still dont understand, how do i use it or access it. I have not seen any link whatsoever.
I'm sorry for not getting back to you on time, you have to activate it before you get the sms, and the sms comes periodically when there's important news
Re: MTN Customer Care Thread by calddon(m): 10:18am On Aug 01, 2013
femi4: Don't skip this again, its getting to 24hrs
its obvious he has no answers for you.
Re: MTN Customer Care Thread by AMINDA: 10:22am On Aug 01, 2013
tayoccu:

Please text CNNBREAK STOP to 700
Thanks
It worked like a charm. I have exhausted my monthly bis fair usage limit but my bis is still active. Please how do i deactivate. Thanks
Re: MTN Customer Care Thread by tayoccu(m): 10:36am On Aug 01, 2013
calddon:
its obvious he has no answers for you.
But Sir I have replied him sir.


AMINDA:
Thanks
It worked like a charm. I have exhausted my monthly bis fair usage limit but my bis is still active. Please how do i deactivate. Thanks

To deactivate you blackberry plan, text CANCEL to 21600

1 Like

Re: MTN Customer Care Thread by bennito: 2:02pm On Aug 01, 2013
plz, how do i deactivate my mtn monthly goodybag(G750)so that i can subscribe for anor one cus i have exhausted the mins bt it will be due to expire on 10/08/2013. each time i try to subscribe for anor one, i gt the reply that i have to wait till it expires.
Re: MTN Customer Care Thread by febbymi: 2:23pm On Aug 01, 2013
How do i do a manual configuration 4 my fone. Had some issues with internet connectivity on my simcard but was sent a message that my complaint haz been resolved and my fone cannot be configured ota

1 Like

Re: MTN Customer Care Thread by Dinvestanl: 4:55pm On Aug 01, 2013
I subscribed to G750 Goody Bag two days ago. By yesterday the remaining 148 MTN minutes and 196 SMS had disappeared. Called customer care but my airtime nor money returned. It is easier for a camel to pass through the eye of a needle than for customer to get through to customer. Please do something abi make i port!

2 Likes

Re: MTN Customer Care Thread by samdean(m): 5:16pm On Aug 01, 2013
mtn network is crap. Can u give me the code to pot to mtn pluse. And how 2 reg me and u on mtn pluse
Re: MTN Customer Care Thread by Kezzy24(f): 8:02pm On Aug 01, 2013
tayoccu:
We're currently working on reviewing our data rates, we will soon rool out more pocket friendly data plans.

More pocket friendly data plans,like the subscription of 1000naira for 100mb+160mb bonus that you guys give us right?It is pure cheating!
100mb+160mb amounts to nothing,so i hope we are talking of more value to the tune of gb for the money we pay in your review of the data rates.

1 Like

Re: MTN Customer Care Thread by tayoccu(m): 8:35pm On Aug 01, 2013
bennito: plz, how do i deactivate my mtn monthly goodybag(G750)so that i can subscribe for anor one cus i have exhausted the mins bt it will be due to expire on 10/08/2013. each time i try to subscribe for anor one, i gt the reply that i have to wait till it expires.

I'm sorry the goody bag can not be deactivated, kindly wait till the current bundle expires.
I'm sorry for the inconvenience.
Re: MTN Customer Care Thread by tayoccu(m): 8:40pm On Aug 01, 2013
Dinvestanl: I subscribed to G750 Goody Bag two days ago. By yesterday the remaining 148 MTN minutes and 196 SMS had disappeared. Called customer care but my airtime nor money returned. It is easier for a camel to pass through the eye of a needle than for customer to get through to customer. Please do something abi make i port!

I will look into the matter.
I'm sorry for the inconvenience.
Re: MTN Customer Care Thread by tayoccu(m): 8:49pm On Aug 01, 2013
febbymi: How do i do a manual configuration 4 my fone. Had some issues with internet connectivity on my simcard but was sent a message that my complaint haz been resolved and my fone cannot be configured ota

may i know the model of your phone and your phone number/email address so i can send the manual configuration settings to you.
Re: MTN Customer Care Thread by tayoccu(m): 8:54pm On Aug 01, 2013
samdean: mtn network is crap. Can u give me the code to pot to mtn pluse. And how 2 reg me and u on mtn pluse

Samdean to migrate to mtn ipulse (that's what its called now)
Please dial *406#, please note that you will be charged 40k per second for the first 60 seconds call you make, and 15k per second for the rest of the day.
To register your "best friends forever" number simply dial *390*1*number#
Re: MTN Customer Care Thread by Dinvestanl: 9:40pm On Aug 01, 2013
tayoccu:

Please send you phone number and other relevant info to ijandipe@mtnnigeria.blackberry.comand I will look into the matter.
I'm sorry for the inconvenience.
thanks a lot. I have sent the requested info. I look forward to a speedy resolution cos i no wan port o!
Re: MTN Customer Care Thread by majalisa(m): 11:56pm On Aug 01, 2013
Javanian: @ tayoccu i hope you have delivered my message, i wonder why a company as big as MTN should produce an Android app that would be crashing...If you haven't tell them their NextApp on Android doesn't work, tell them i can't download any app from there it always returns and error message...
same thing with me,got mine from playstore and it doesn't serve its purpose
Re: MTN Customer Care Thread by majalisa(m): 11:59pm On Aug 01, 2013
tayoccu:

I'm sorry the goody bag can not be deactivated, kindly wait till the current bundle expires.
I'm sorry for the inconvenience.

I have some issues with my data SIM.wuld send u d issues and details via PM.tnx
Re: MTN Customer Care Thread by AMINDA: 12:10am On Aug 02, 2013
tayoccu:
But Sir I have replied him sir.




To deactivate you blackberry plan, text CANCEL to 21600
I've sent this countless times. I only got one reply 'INVALID COMMAND'. Please assist
Re: MTN Customer Care Thread by oloyedayo(m): 7:50am On Aug 02, 2013
Kezzy 24:

More pocket friendly data plans,like the subscription of 1000naira for 100mb+160mb bonus that you guys give us right?It is pure cheating!
100mb+160mb amounts to nothing,so i hope we are talking of more value to the tune of gb for the money we pay in your review of the data rates.
He will pretend as if he did not see ur post, all i know is that God will deliver us from them soon. Imagine the kind of miney they are making in nigeria without compensating the citizen.
Re: MTN Customer Care Thread by tonyx4x44(m): 9:04am On Aug 02, 2013
Kezzy 24:

More pocket friendly data plans,like the subscription of 1000naira for 100mb+160mb bonus that you guys give us right?It is pure cheating!
100mb+160mb amounts to nothing,so i hope we are talking of more value to the tune of gb for the money we pay in your review of the data rates.
260Mb That is what I use in 6hours of intensive phone usage!!!
Re: MTN Customer Care Thread by Elslim: 9:29am On Aug 02, 2013
@Oga MTN, upon close inspection and calculation, i've discovered that MTNsuper saver is no more 10kps after d 1st minute that is, buh rather 15kps.
Whats happening Nahsad
Re: MTN Customer Care Thread by tayoccu(m): 9:39am On Aug 02, 2013
AMINDA:
I've sent this countless times. I only got one reply 'INVALID COMMAND'. Please assist

Pardon my error, you do not need to cancel ur current blackberry subscription before you subscribe for a new plan, you can subscribe for a new plan provided you have exceeded you data cap.
Re: MTN Customer Care Thread by tayoccu(m): 9:43am On Aug 02, 2013
oloyedayo:
He will pretend as if he did not see ur post, all i know is that God will deliver us from them soon. Imagine the kind of miney they are making in nigeria without compensating the citizen.

Sir I already said we're working on much better plans, that is all I can say for now.
Re: MTN Customer Care Thread by Seun(m): 9:44am On Aug 02, 2013
tayoccu: may i know the model of your phone and your phone number/email address so i can send the manual configuration settings to you.
Never ask people to post their phone numbers. Instead, ask them to follow you so you can send personal messages to them.

2 Likes 2 Shares

Re: MTN Customer Care Thread by Kezzy24(f): 10:12am On Aug 02, 2013
oloyedayo:
He will pretend as if he did not see ur post, all i know is that God will deliver us from them soon. Imagine the kind of miney they are making in nigeria without compensating the citizen.


He did pretend not to see it,yet he tagged this thread MTN CUSTOMER CARE.He shouldn't worry,Etisalat is really beckoning.
Re: MTN Customer Care Thread by Kezzy24(f): 10:19am On Aug 02, 2013
tonyx4x44:
260Mb That is what I use in 6hours of intensive phone usage!!!


Oh Oh!I browse a lot too and 260mb doesn't cut it.As it is now with the blocking of Android users from BB plans,my subscription is going to waste.I subscribed before i knew it has been blocked.
MTN 1k data subscription is even 100mb sef,the 160mb is bonus as if they are doing us favours.

1 Like

Re: MTN Customer Care Thread by tayoccu(m): 10:22am On Aug 02, 2013
Elslim: @Oga MTN, upon close inspection and calculation, i've discovered that MTNsuper saver is no more 10kps after d 1st minute that is, buh rather 15kps.
Whats happening Nahsad

I'm sorry Elslim, we were directed by the NCC to suspend the super saver plus. https://www.nairaland.com/1358744/mtn-scraps-all-tariff-plans
Re: MTN Customer Care Thread by tayoccu(m): 10:25am On Aug 02, 2013
Seun: Never ask people to post their phone numbers. Instead, ask them to follow you so you can send personal messages to them.

Thanks Seun

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