The Nigeria Communications Commission (NCC) yesterday said is set to sanction telcos who are performing below the industrial average with consistently poor service delivery.

Its Executive Vice Chairman, Prof Umar Dambatta, made the threat during an investigative session by the Ahmed Abu- headed House of Representatives’ Ad-hoc Committee investigating activities of telecoms equipment, service companies and vendors in the country.

According to him, the key performance indicators (PKIs) of the NCC when applied to the services of the telcos showed that they were performing below par. This got to the highest level especially in the months of October, November, December 2016, he said.

“We invited the operators and laid bare what was happening to the quality of service which has degraded to unacceptable level,” he said, adding that NCC will be taking compliance action to compel the service providers to provide acceptable standard of service delivery.

“The NCC is going to impose sanction, and there will be ranking on the quality of service so Nigerians will know which to patronise,” he added.

He however noted that the service providers have complained of lack of infrastructure, denial of right of way and the dearth of foreign exchange to procure telecoms equipment.

While speaking on job losses in the sector, Prof Dambatta said though the Commission was concerned, its mandate does not empower it to dabble into labour issues. “ It’s outside the purview of the Commission. It’s regulated by a different Ministry, we liaise with the Ministry of Labour and Employment,” he said.

The chairman of the committee said the committee has already written to the Central Bank of Nigeria (CBN) to ascertain the issue of repatriated funds by telcos and others.

The Minister of Labour and Employment, Dr. Chris Ngige is also to appear before the committee to explain aspects that has to do with job losses in the sector, he said.

The committee is also mandated to investigate the audited accounts of all registered telecoms and IT companies; evidence of compIiance with statutory obligations, frequencies monitoring report for GSM and microwave as well as dropped calls.

http://thenationonlineng.net/ncc-sanction-telcos-poor-services/

In as much as we know that the organisations render poor service, it's not easy running a business in Nigeria cz of the challenges involved

They would sure state reasons for the drop in quality delivery, but I do hope they can better serve the people in a way that everyone wins

Let it not be an empty threat cus mtn and airtel don finish me. Mtn is worst even without loading they will still cut data.

Unserious govt that can't even protect the citizens (consumers). Who still takes NCC serious in this country, the service providers or we using the services?

Taking NCC serious is a waste of seriousness. NCC that is supporting the service providers to rip us off. I was happy that soon other networks will join glo to make data 4gb for 1k due to competition, only for glo to join them.

NCC themselves be poor services

na we them give poor services but na ncc they chop d money, 1+1 doesn't ever give 2 in Nigeria, this fine ought to be redistributed as data or call time to all affected parties

watch out for my new song titled "cucumber"

Airtel ur no 1 network
Glo Ur no1 network
Mtn. Ur no 1network even
Visafone bla bla bla
I don't know thee good one any more to be sincere they are all average network no standard one in the country ....Glo gud here mtn bad here ..mtn good here .Glo bad here abeg ..NCC carry on with it' So they will push each other's performance up like MESSI and RONALDO

story story

sanction GLO Asap

It's long overdue abeg. And they should follow it with action.

NCC looking for their annual egunje. spinless agency


Don't they take complaints again? their 622 and 08002255622 number no dey go again

Who will sanction our discos?

NA TODAY? USELESS TOOTHLESS AGENCY.

Same old stories...the more they talk, the more the network services get poorer


my network is so poor that it only opens mojo

What is ncc awon akidanidani people (national circle of criminal) mtn glo eti airt they are all weres. Unwanted messages, cheap data with low server, deduction from account. One day will be!!loading!!!!!

Ok

Sanctioning at the expense of the customers. Why not ask them to compensate us with free airtime instead of milking us dry indirectly

MTN and Airtel should be 'heavily' fined.

Iv seen a glo mast powered with regular shop generator.... There should be first on that list

Let them upgrade their infrastructure/equipment. There'll surely be an appreciable difference.

Start with Glo

NCC should just shut up. Only talk dem Sabi do

jesse8048:
Taking NCC serious is a waste of seriousness. NCC that is supporting the service providers to rip us off. I was happy that soon other networks will join glo to make data 4gb for 1k due to competition, only for glo to join them.

Glo should be scared ! Grandmasters of frustration

jesse8048:
Unserious govt that can't even protect the citizens (consumers). Who still takes NCC serious in this country, the service providers or we using the services?

Gbam!!!

Lies. NCC themselves should be sanctioned for poor "services". We have been going through this merry go round for years. Why must you announce, you will place sanctions. Just slam them with the damn sanction and announce afterwards.

Another period to chop this Is pure extortion , when has service ever been better ? Make NCC go boil stone

This na usual bragging na. If you really mean to sanction them, you'll just do it without giving prior information unless you want then to come and drop bribe as usual.

NCC na so so talk and mouth action dem Sabi. Abeg next topic jare

It has always been all talks no action. If they had sanctioned one or two in the real sense of it, others would have sat up but of cos NCC will say I openly and collect bribe in secret.