Nigerian Communication Commissions ( NCC) has urged customers of telecommunication operators to lodge their complaints of unsatisfactory services through its 622 Toll - Free- Line.
Prof . Umar Danbatta , executive vice chairman of the commission, said this at the 95 th Edition of Consumers Outreach Programme in Dutse last week .
Danbatta , who was represented by Felicia Onwuegbuchulam , director , Consumers Affairs Bureau of the commission, said that the commission was disturbed with the various complaints from customers .
The complaints include unsolicited text messages and calls , failure / refusal to roll over unused data services at the expiration of data bundled by service providers .
Others are automatic renewal of data services upon expiration and activation , subscription to data and Value Added Services without the consent of subscribers .
He said : “It is in response to these complaints that the commission as a proactive institution has taken appropriate steps to address the issues raised.’’
The NCC boss , said that the commission had issued directive to service providers to desist from forceful subscription of data services and VAS unless they got the consent of the customers .
He said : “It is on this note that we develop 622 Toll -Free -Line for customers to lodges any unresolved complaints to us between them and their providers .’’
He said that failure to comply with the directive by any telecom provider would attract penalties by the commission.
He said : “This is because we believe that a consumer is a king and as such he needs some basic rights and privileges like the right to be heard , right to be educated , right to choose , right to redress as well as right to safety .”

https://www.nigerialog.com/business/ncc-urges-gsm-subscribers-to-use-622-toll-free-line-for-complaints/new/#new

Interesting

First to comment

To call is easy but will someone pick?

I think all these network should be made to refund back our money for all these stupid subscription. If their collect your money,no language way you go speak way go make them return back your money. The worst of them is Airtel,there Customer Care is very poor and they keep calling me with 141 almost everyday like say I win money.

I heard that Even if glo builds a church,there wount still be service..ikoh Abasi

Them go answer?

We also need a toll free line to make complaints against banks also....their shenanigans is becoming too much

Beface:
I

To call is not even easy as the line doesn't connect. I've tried it severally to no avail.

Beface:
I

Sunnynaz:
Jd

what's the meaning of this space bookings,

Just type good one from NCC and move on.

This is good, I need to report glo.

Just saw this message and immediately tried to call and that number isnt going through.Nigeria Ehhh

Hmmmmmmmm

tyav7:
To call is easy but will someone pick?

We always pick. 8am-8pm MON-SAT.

Kai I pity mtn

Noted.

Glo has been disturbing me with their 2227 broadcast messages. Those bastarrds

shevon:

To call is not even easy as the line doesn't connect. I've tried it severally to no avail.

I tried it, it works

I wud hv reported airtel for constantly stealing my airtime. Bt na only mouth regulators and law enforcement get for naija




Modified.
How many complaints does NCC has d capacity to handle? Caricature!

the line wunt connect.

Lloydfather:
what's the meaning of this space bookings,

Just type good one from NCC and move on.

When you go back to the comment you will realize the meaning.

tyav7:
To call is easy but will someone pick?

we will pick, just call us on 622

Viking007:
We always pick. 8am-8pm MON-SAT.

why not 24/7?

Viking007:
Can you pay for it?

Nigeria

okay o

princeade86:
the line wunt connect.

NCC is 'jumping'. When they start now, they'll know why Telecom Coy employ 100s to man their call centres.