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NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints - Phones - Nairaland

Nairaland Forum / Science/Technology / Phones / NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints (8568 Views)

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NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Uranus1: 1:18am On Jun 16, 2018
Nigerian Communication Commissions ( NCC) has urged customers of telecommunication operators to lodge their complaints of unsatisfactory services through its 622 Toll - Free- Line.
Prof . Umar Danbatta , executive vice chairman of the commission, said this at the 95 th Edition of Consumers Outreach Programme in Dutse last week .
Danbatta , who was represented by Felicia Onwuegbuchulam , director , Consumers Affairs Bureau of the commission, said that the commission was disturbed with the various complaints from customers .
The complaints include unsolicited text messages and calls , failure / refusal to roll over unused data services at the expiration of data bundled by service providers .
Others are automatic renewal of data services upon expiration and activation , subscription to data and Value Added Services without the consent of subscribers .
He said : “It is in response to these complaints that the commission as a proactive institution has taken appropriate steps to address the issues raised.’’
The NCC boss , said that the commission had issued directive to service providers to desist from forceful subscription of data services and VAS unless they got the consent of the customers .
He said : “It is on this note that we develop 622 Toll -Free -Line for customers to lodges any unresolved complaints to us between them and their providers .’’
He said that failure to comply with the directive by any telecom provider would attract penalties by the commission.
He said : “This is because we believe that a consumer is a king and as such he needs some basic rights and privileges like the right to be heard , right to be educated , right to choose , right to redress as well as right to safety .”

https://www.nigerialog.com/business/ncc-urges-gsm-subscribers-to-use-622-toll-free-line-for-complaints/new/#new

6 Likes 1 Share

Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Jubilancy(f): 7:42am On Jun 16, 2018
Interesting

4 Likes

Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Ekeseges(f): 7:42am On Jun 16, 2018
First to comment
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by tyav7: 7:42am On Jun 16, 2018
To call is easy but will someone pick?

2 Likes

Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Beface(m): 7:44am On Jun 16, 2018
I think all these network should be made to refund back our money for all these stupid subscription. If their collect your money,no language way you go speak way go make them return back your money. The worst of them is Airtel,there Customer Care is very poor and they keep calling me with 141 almost everyday like say I win money.

3 Likes

Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by makapella(m): 7:46am On Jun 16, 2018
I heard that Even if glo builds a church,there wount still be service..ikoh Abasi

1 Like

Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by naeto2(m): 7:46am On Jun 16, 2018
Them go answer?
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by mayorkyzo: 7:47am On Jun 16, 2018
We also need a toll free line to make complaints against banks also....their shenanigans is becoming too much
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by shevon: 7:47am On Jun 16, 2018
Beface:
I
To call is not even easy as the line doesn't connect. I've tried it severally to no avail.

1 Like

Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Lloydfather(m): 7:47am On Jun 16, 2018
Beface:
I
Sunnynaz:
Jd
what's the meaning of this space bookings,

Just type good one from NCC and move on.

1 Like

Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by dayjee: 7:48am On Jun 16, 2018
This is good, I need to report glo.
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Nathan113: 7:49am On Jun 16, 2018
Just saw this message and immediately tried to call and that number isnt going through.Nigeria Ehhh
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Weareone202: 7:52am On Jun 16, 2018
Hmmmmmmmm
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Viking007(m): 7:53am On Jun 16, 2018
tyav7:
To call is easy but will someone pick?
We always pick. 8am-8pm MON-SAT. wink
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by millionboi2: 7:53am On Jun 16, 2018
Kai I pity mtn

1 Like

Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by ayoyonet(m): 7:54am On Jun 16, 2018
Noted.
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by AwesomeDuru(m): 8:00am On Jun 16, 2018
Glo has been disturbing me with their 2227 broadcast messages. Those bastarrds
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Zirah: 8:10am On Jun 16, 2018
shevon:

To call is not even easy as the line doesn't connect. I've tried it severally to no avail.

I tried it, it works
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by ehinmowo: 8:10am On Jun 16, 2018
I wud hv reported airtel for constantly stealing my airtime. Bt na only mouth regulators and law enforcement get for naija




Modified.
How many complaints does NCC has d capacity to handle? Caricature!
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by princeade86(m): 8:11am On Jun 16, 2018
the line wunt connect.
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Beface(m): 8:15am On Jun 16, 2018
Lloydfather:
what's the meaning of this space bookings,

Just type good one from NCC and move on.
When you go back to the comment you will realize the meaning.
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by wintergold(m): 8:15am On Jun 16, 2018
tyav7:
To call is easy but will someone pick?
we will pick, just call us on 622
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by mercyway: 8:20am On Jun 16, 2018
Viking007:
We always pick. 8am-8pm MON-SAT. wink
why not 24/7?
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by Viking007(m): 8:21am On Jun 16, 2018
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by mercyway: 8:26am On Jun 16, 2018
Viking007:
Can you pay for it? grin
Nigeria

okay o cheesy
Re: NCC Urges GSM Subscribers To Use 622 Toll-free-line For Complaints by 1stNumeroUno: 8:41am On Jun 16, 2018
princeade86:
the line wunt connect.

NCC is 'jumping'. When they start now, they'll know why Telecom Coy employ 100s to man their call centres.

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