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Nairaland Forum / Nairaland / General / How To Speak With Airtel Customer Care Agent (51548 Views)
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How To Speak With Airtel Customer Care Agent by Mobsync(m): 8:12am On Feb 23, 2018 |
As of March 15 2023: #1. Dial 111 ## Select language #2. Press 2 (Main menu) #3. Press 4 (Top enquires) #4. Press 2 (Overscratched card) #5. Press 9 You will be transfered to a human Customer Care agent. A very big Thank you to Mercygreatwoman for revealing this new method and to Ianiam for confirming it works. Please read: It appears Airtel likes changing their Customer Care number without warning and hiding the option to speak to an agent under the most ridiculous options because they don't want people to call. This is troubling as many people search for how to speak to an Airtel Customer Care agent and land on this thread. So it is important that the option listed above is current. Please, if the option listed above stops working and you find one that works, leave a comment and mention me so that I'll update the method above. Thanks a lot. Old method. No longer works. . 28 Likes 8 Shares |
Re: How To Speak With Airtel Customer Care Agent by mightyfacts: 8:26am On Feb 23, 2018 |
Mobsync: Dial 121 then pick the section for internet settings (4) then after listening to all their stories they tell you to press (9) to speak to an agent |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 8:34am On Feb 23, 2018 |
mightyfacts: it didn't work. Edit: I already figured it out. I've added it to my question in case someone needs it in the future. Thanks. |
Re: How To Speak With Airtel Customer Care Agent by naijalander: 6:04am On May 16, 2018 |
Mobsync: It doesn't work. Your edit does not work. |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 7:49am On May 16, 2018 |
naijalander: I tried it now and it worked. Try it again and make sure you follow the instruction. In the language selection, 1 is for English. |
Re: How To Speak With Airtel Customer Care Agent by Ufranklin92(m): 12:13am On May 21, 2018 |
God Go punish this airtel soccer5 1 Like |
Re: How To Speak With Airtel Customer Care Agent by BlueScholar(m): 2:31pm On Jun 13, 2018 |
Mobsync: Thank you for this thread, I'm currently facing same issue 1 Like |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 5:10pm On Jun 13, 2018 |
BlueScholar: You're welcome. 1 Like |
Re: How To Speak With Airtel Customer Care Agent by QuickStandard: 7:56am On Jun 28, 2018 |
I have been facing this same issues for quite some times now. Have looking for a way to speak to their customer care agents, but the machine keeps wasting my time. I purposely loaded 100 yesterday just to be sure, but only this morning its remaining #32. If this continue I am going to stop recharging this damn network |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 11:56am On Jun 28, 2018 |
QuickStandard: Follow the process above to call them to lodge your complaint. They'll stop all illegal deductions. |
Re: How To Speak With Airtel Customer Care Agent by teehaywhyooh(f): 3:27pm On Sep 06, 2018 |
I think it is when you subscribe to use Airtel data to browse that you will experience these deductions cuz since i started using my other network for my data on the same phone the deductions stopped 1 Like |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 10:23pm On Sep 08, 2018 |
teehaywhyooh: When you sub on Airtel, you'll be provided with three options regarding what you want to do when your sub finishes/expire. You should always select "No data, no browsing", which is the third option. |
Re: How To Speak With Airtel Customer Care Agent by demmydy(m): 7:15am On Nov 02, 2018 |
Mobsync:best method dat works. Tanks man 1 Like |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 11:15am On Nov 02, 2018 |
demmydy: You're welcome. |
Re: How To Speak With Airtel Customer Care Agent by Esetim(f): 8:12am On Nov 13, 2018 |
Mobsync: Thanks so much for this. Airtel keeps removing my credit and I don't make calls with the line. Infact I have stopped using their internet service. |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 8:32am On Nov 17, 2018 |
Esetim: You're welcome. I also had to call Airtel for the same reason but spent hours searching for their customer care line without success. That was why I put this here. |
Re: How To Speak With Airtel Customer Care Agent by Sweetyie(f): 5:10pm On Nov 21, 2018 |
Thanks it worked |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 10:17pm On Nov 21, 2018 |
Sweetyie:You're welcome. |
Re: How To Speak With Airtel Customer Care Agent by Goodluckest: 4:01pm On Jan 23, 2019 |
nigga u knw wat try n dial 121 den go to data buying speaking machine dey will transfer u immediately thinking u want to buy data |
Re: How To Speak With Airtel Customer Care Agent by mayorlawee(m): 11:36am On Mar 18, 2019 |
Mobsync: |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 12:03pm On Mar 18, 2019 |
Mayorlawee, thanks. |
Re: How To Speak With Airtel Customer Care Agent by trytillmake(m): 10:45am On Apr 17, 2019 |
Thanks alot |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 11:01am On Apr 21, 2019 |
trytillmake: You're welcome. |
Re: How To Speak With Airtel Customer Care Agent by CHARLOE(m): 9:32am On Apr 25, 2019 |
This useless airtel just zapped my data! sub 2.5g data + 1g night on 23rd april, 2019, around 8pm. Didn't download any video, only used insta n only did night browsing this morning for less than 1hr, lo n behold, my 2.5g + 1.78g (night) is finished! this has never happened b4, something must b wrong wit their system or they're just thieves! This is what usually last for almost 2wks normally. Called customer care 111, n requested for details of my data consumption, he said their system is been upgraded n they can't provide that now. I'm pissed, this is daylight robbery! Who can i report to, who protects d consumers/subscribers in nigeria? |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 9:58pm On Apr 26, 2019 |
CHARLOE: Send a tweet reporting the fraud to @NgComCommission on Twitter. Mention @airtel_care and @AirtelNigeria in the tweet. 1 Like |
Re: How To Speak With Airtel Customer Care Agent by CHARLOE(m): 8:52pm On Apr 27, 2019 |
Mobsync:Tanx |
Re: How To Speak With Airtel Customer Care Agent by Mobsync(m): 9:03am On Apr 28, 2019 |
CHARLOE: You're welcome. |
Re: How To Speak With Airtel Customer Care Agent by emma1st(m): 12:23pm On Nov 04, 2020 |
I pressed 2, 4, 4 then 9 after calling 111.
It works 2 Likes |
Re: How To Speak With Airtel Customer Care Agent by trytillmake(m): 5:26pm On Dec 17, 2020 |
emma1st: Correct ----------------yessssssssssssssssssssssss |
Re: How To Speak With Airtel Customer Care Agent by Charlssey(m): 9:58pm On Mar 17, 2021 |
emma1st: Correct! Thank you |
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