mayorisaac:
am not.... sent airtime to myself since 4 days ago and it didn't deliver, sent Glo 2gb to a customer since 5 days ago and it didn't deliver... you've done enough damage... when you fix your service delivery I can still consider you later

If this is true! You know how to go about? We have customer care agents here on nairaland? Didn't see your complain. Our email address is conspicuous enough, we are on WhatsApp with two lines and even on Facebook.

We are everywhere our customers would be for ease of resolving unavoidable challenges.

Thanks you always.

In as much as I would proudly say that out data delivery is a top notch. I will not rule out claims of transactions failing it happens everywhere, bank ATM etc but aside having 100% human responsive agents to look into such ugly situation Ogiri is not tip towing on providing a lasting solutions to this despite considering the fact that we are in Nigeria with epilapstiv power supply, network short fall from both the buyer and the automated device etc.

These we have identified and trust me, a mega news is on the way.

Thanks for attending to my ticket, the issue has been resolved, thanks to ogiri am grateful.

Emyo:


If this is true! You know how to go about? We have customer care agents here on nairaland? Didn't see your complain. Our email address is conspicuous enough, we are on WhatsApp with two lines and even on Facebook.

We are everywhere our customers would be for ease of resolving unavoidable challenges.

Thanks you always.

https://www.nairaland.com/5148242/ogiri.com.ng

Last warning..

Right now i am stranded. The helpline doesn't pick calls, have blocked me on whatsapp. Why do they behave like that

Emyo:


First, the business is about connecting. You need someone who has been into the business to put you through or address you whenever you need someone to talk to. That's the essence of a guarantor on ogiri.

No member is to be stranded at any point in time. You need someone to talk to just before you to talk to the customers relations agents, drop complain on whatsapp or even the telegram groups. This groups have been existing since August without any membership restrictions and they have not been any complain or whatsoever because the system is built and policies put in place to give immediate answers to queries.

You can get a guarantor from the same whatsapp group or telegram. They would be willing to do so because they get 30% of your first time wallet funding.
You can also get a guarantor right on the registration page from those who boosted they referral link.

The idea of the merchant fee is to cover for the cost of indemity and risk in letting anonymous persons use debit cards to make payments to the company. However, as a registered member - you won't be paying any merchant fees to buy data for a far lesser price.

I hope you understood perfectly the explanations?