Morning all, great job you are doing here. I have taken time to go through most of this thread and was equally able to read some pages of the previous one before it was taken down. I also printed the FAQ and went through some samples of transcripts on QA. My first attempt at transcribing resulted in a rating of 1 because of IVR(that I actually thought was transcribable as it was the only dialogue throughout and contained vital information). My second attempt was yesterday night (around 11 pm) and I received a mail saying it wasn't ready to be submitted for transcription. Here are the errors noted:
-Reversed rep and customer
-Non-adherence to TransTeam FAQ Format


-I understand the first error-type (even though I took the pain to keep pressing the enter key whenever I notice that the speaker does not correspond with the label, but obviously I must have done something wrong).
-I don't understand anything about TransTeam FAQ Format at all.

I would appreciate all the help I can get as these two transcribed texts have helped discourage me.
Thanks and God bless.

P.S: I just noticed that both customers and reps were talking at the same time and I typed both where I should have typed what the last person said. But I still don't get the second issue.

drawnobet:


Yeah bro. Missed out on bonus for that week because of that and I couldn't work well after that cos my morale ebbed. Still learning new stuff after several months with them

Never stop learning. It's sad we all have bad experience.

Please do i need my BVN number to get the UBA Africard? I have issues with my BVN.

psyqs:


Never stop learning. It's sad we all have bad experience.

Yeah

LordShiva97:
Please do i need my BVN number to get the UBA Africard?
I have issues with my BVN.

Yeah. They'll need that. Pretty much anything that's got to do with financials in Nigeria requires BVN.

safsoorg:
Morning all, great job you are doing here. I have taken time to go through most of this thread and was equally able to read some pages of the previous one before it was taken down. I also printed the FAQ and went through some samples of transcripts on QA. My first attempt at transcribing resulted in a rating of 1 because of IVR(that I actually thought was transcribable as it was the only dialogue throughout and contained vital information). My second attempt was yesterday night (around 11 pm) and I received a mail saying it wasn't ready to be submitted for transcription. Here are the errors noted:
-Reversed rep and customer
-Non-adherence to TransTeam FAQ Format


-I understand the first error-type (even though I took the pain to keep pressing the enter key whenever I notice that the speaker does not correspond with the label, but obviously I must have done something wrong).
-I don't understand anything about TransTeam FAQ Format at all.

I would appreciate all the help I can get as these two transcribed texts have helped discourage me.
Thanks and God bless.

P.S: I just noticed that both customers and reps were talking at the same time and I typed both where I should have typed what the last person said. But I still don't get the second issue.

It must've been that statement in your PS. You must have included some part of customer statement in rep's or vice versa. You can either do them on separate lines next time if they both complete their statements or just transcribe the statement that's complete whichever it is be it rep or customer and ignore the incomplete statement. Your 5s soon come. You're already diligent

drawnobet:
Yeah. They'll need that. Pretty much anything that's got to do with financials in Nigeria requires BVN.

I thought the card stands on it's own and it's not linked to any bank account?

The most annoying part about those FC and ch tasks is that they are always in a hurry to talk. Is that how British guys talk? Dem too dey rush.

.Thanks for your reply,more greaze to your elbow.

drawnobet:
You might not get one that will serve you 'Weller' for that price, but who knows, you might just be lucky. You can check the technology section for dealers. If it's for this gig, then basically, what you'll be looking for is a PC with good ba3 and decent RAM. The ba3 life is key. Will save you a lot.

Seems like no more SR, PF, HLand H.com calls anymore .. Those tha are used to FC, how do you pick a good calls from these two? Knowing fully well that the time is abnormal..your suggestions are highly appreciated

safsoorg:
Morning all, great job you are doing here. I have taken time to go through most of this thread and was equally able to read some pages of the previous one before it was taken down. I also printed the FAQ and went through some samples of transcripts on QA. My first attempt at transcribing resulted in a rating of 1 because of IVR(that I actually thought was transcribable as it was the only dialogue throughout and contained vital information). My second attempt was yesterday night (around 11 pm) and I received a mail saying it wasn't ready to be submitted for transcription. Here are the errors noted:
-Reversed rep and customer
-Non-adherence to TransTeam FAQ Format


-I understand the first error-type (even though I took the pain to keep pressing the enter key whenever I notice that the speaker does not correspond with the label, but obviously I must have done something wrong).
-I don't understand anything about TransTeam FAQ Format at all.

I would appreciate all the help I can get as these two transcribed texts have helped discourage me.
Thanks and God bless.

P.S: I just noticed that both customers and reps were talking at the same time and I typed both where I should have typed what the last person said. But I still don't get the second issue.

I know nothing about that second error, but, you can contact an SCC on slack and get that cleared out for us all.

nwafresh:
Seems like no more Sunrun, PennFonster, HomeLight and Homes.com calls anymore .. Those tha are used to FC uk and CLH, how do you pick a good calls from these two? Knowing fully well that the time is abnormal..your suggestions are highly appreciated

wait till nine.
There are just so many Ch and FC calls.
One just have to find a way to work with them.

Bosses make Una help us o.

drawnobet:

Slack is the work place community where you can get to connect with other transcribers and moderators who can help you resolve any issues or questions. Just sign-up and the bot will put you through.

For the PayPal, you can follow this link to learn how to do that https://drive.google.com/file/d/1L1TiijdFxxx81cj8a1q5rXZAjeidcQyC/view?usp=drivesdk after opening the PayPal account, go to your nearest UBA branch and tell them you want the international Africard. That's the card you'll use to get your funds directly from PayPal. Please note that you must always log into the Lesotho PayPal using the link provided in the document.

Take some time to read the FAQ and help before you start your first job. It is extremely important.

May god bless u wit the good work u ar doing,i followed de guide to open paypal but its not working pls put me thru

odizeey:
The most annoying part about those FC and ch tasks is that they are always in a hurry to talk. Is that how British guys talk? Dem too dey rush.

I'm TRYING to learn to work on them, since, that's all the job available these days.

You rarely find the "good" calls to work on... Its like those companies are on holidays or something....

nwafresh:
Seems like no more Sunrun, PennFonster, HomeLight and Homes.com calls anymore .. Those tha are used to FC uk and CLH, how do you pick a good calls from these two? Knowing fully well that the time is abnormal..your suggestions are highly appreciated

Seriously

brijibs:


I'm TRYING to learn to work on them, since, that's all the job available these days.

You rarely find the "good" calls to work on... Its like those companies are on holidays or something....

It's not easy. Those guys don't talk well and the audio quality most times are bad.
Mk QA advice them na.

odizeey:
wait till nine.
There are just so many Ch and FC calls.
One just have to find a way to work with them.

Bosses make Una help us o.

9 a.m.? Are you sure?
Though, their calls usually start flooding the dashboard from Tuesdays, every week.

brijibs:


9 a.m.? Are you sure?
Though, their calls usually start flooding the dashboard from Tuesdays, every week.

yesterday I saw two during that time.

safsoorg:
Morning all, great job you are doing here. I have taken time to go through most of this thread and was equally able to read some pages of the previous one before it was taken down. I also printed the FAQ and went through some samples of transcripts on QA. My first attempt at transcribing resulted in a rating of 1 because of IVR(that I actually thought was transcribable as it was the only dialogue throughout and contained vital information). My second attempt was yesterday night (around 11 pm) and I received a mail saying it wasn't ready to be submitted for transcription. Here are the errors noted:
-Reversed rep and customer
-Non-adherence to TransTeam FAQ Format


-I understand the first error-type (even though I took the pain to keep pressing the enter key whenever I notice that the speaker does not correspond with the label, but obviously I must have done something wrong).
-I don't understand anything about TransTeam FAQ Format at all.

I would appreciate all the help I can get as these two transcribed texts have helped discourage me.
Thanks and God bless.

P.S: I just noticed that both customers and reps were talking at the same time and I typed both where I should have typed what the last person said. But I still don't get the second issue.

If it's reversed rep or customer. They will tell you at what event ID, so click and check where you made error and if you still have the 90mins to redo, u can correct your mistake. Because that alone is an automatic 1

Biggieboy:


Why not verify with the africard?
Why use a different card to verify?

Oops! that's true.

drawnobet:


Yeah bro. Missed out on bonus for that week because of that and I couldn't work well after that cos my morale ebbed. Still learning new stuff after several months with them

You can never know it all, just know enough

almuttaqun:
May god bless u wit the good work u ar doing,i followed de guide to open paypal but its not working pls put me thru

What do u mean by it's not working?
Wots d error message u get?

Please help. I just linked my card to my paypal account today, the card was debited, but I don't understand the code aspect to confirm the card.

I need explanations please

samsard:
You can never know it all, just know enough

Abi na

almuttaqun:
May god bless u wit the good work u ar doing,i followed de guide to open paypal but its not working pls put me thru

God bless us all. We plenty for here. Just ask your questions after reading through.

Richardlove:
.Thanks for your reply,more greaze to your elbow.

Don't forget to pay your tithe to us

I keep on getting a 1 rating and no pay, with an error of misplacing rep with customers.
please how do i tackle this?

LordShiva97:


I thought the card stands on it's own and it's not linked to any bank account?

The card has it's own bank account so to speak, those ten digits at the back that you pay into. I think banks are even being penalized for not including BVN in documentation now. It's needed for everything financial now

kennybelle:
Please help. I just linked my card to my paypal account today, the card was debited, but I don't understand the code aspect to confirm the card.

I need explanations please

which bank?
Did you not see 'CODE' in the description for the alert?

I just had to take one of those funny calls.
Person no go just dey look doing nothing.
I had a four.
Even that scc girl say if we dey find better calls e go delay o.

Let them sha be linient with their ratings on these casted calls.

I followed the Link for the PayPal, it turned out to be that of Saudi Arabia not South Africa, ihave created it....
was sent a link from Q&A
Hi,

Thanks so much for applying to QA World. We're looking forward to working with you!

The next step is to finish our application and a short transcription test

any tips would be highly appreciated

odizeey:
I just had to take one of those funny calls.
Person no go just dey look doing nothing.
I had a four.
Even that scc girl say if we dey find better calls e go delay o.

Let them sha be linient with their ratings on these casted calls.

Me sef, I read the girl comment, come know say, no be only we dey find SR