owoeye2:
Please lalasticlala, help to move this to front page. I need help. Thanks

owoeye2:
I need advise on the issue below.
Sometime around November 2018, Ikeja Electric installed prepaid meter in my rented flat.
There was an outstanding debt of #135,000 naira owed by the previous tenant. I was given the condition of either paying the debt in instalments or one-off if I want to continue using it without issues. I opted for the one-off payment after agreeing with the Landlord that it will be deducted from the next rent.
On the 9th of January 2019, I paid #135,280 at Ikeja Electric office at Alogba, Ebute Road Ikorodu.
It was via POS. I left and continued using the prepaid meter with no issues.
In October 2020, I moved to another area. By November, I got a call from my now former landlord. He said I lied to him that I paid the outstanding bill and I deducted it from the rent I paid him. I told him that I paid and will sort it out.
It has been close to two years and I couldnt find the receipt issued for payment anymore. I called the new tenant who said he got error that there is outstanding debt of #138,000. He could not load his token in November. I told him I recharged and loaded token in October before leaving.
I was confused. I called my bank and requested for bank statement for the period. The statement showed I was debited #135,280.00 and also shows the credited party to be Ikeja Electric.
I printed the statement and took it to the customer care office at Alogba Ikorodu. The very rude agent told me that the statement is not proof of payment. She said I need to get e-receipt from my bank before anything can be done.
I went back to the bank. I was told I cannot get any reciept because debiting was done via POS and only the POS merchant can provide receipt as proof.
I need your advise. Ikeja Electric as arrogantly refused to find out from its merchant what happened to the funds deducted from my account.
The new tenant was told that the money will be paid with accrued interest. Infact he loaded a token of #30,000 and 21,000 was deducted for "debt recovery"
How do I trace what happened to the money?
What should be my next line of action?

nedekid:
You guys stress yourselves too much.
Call Ikeja Electric 01-7000-250 and explain to the customercare, they are more effective than going to meet those crapy customer care at the office.
At the same time write an email to customercare@ikejaelectric.com (most important) attaching the evidence of your payment ie bank statement or youself scroll through your email and find your receipt for that transaction.
I assure you, within 24 hours you will get a response. I have found out their email is 100% effective because they know it is evidence you can use against them. They will direct the relivant office to call you and sort it out.

At the same time you may contact Nerc Ikeja forum by phone if they are not forthcoming or you are not satisfied. This is as a last resort.


Contact
NERC
Ikeja Forum Office
Novel House, Plot 3, Block J, Otunda Jobifele Way
Alausa CDA
Ikeja, Lagos State
Telephone No: 08106807298
Email address: ikejaforum@nerc.gov.ng

Ikeja forum Works, I was able to get 490k wiped off my bill when I got prepaid meter through Nerc intervention.

joyandfaith:



That is a way to go and copy NERC customer unit. They will be looking for you.

Kondomatic:
Can't the POS agent help?

Ditmars:


Nigeria is the only country in the world where the government and its agencies actively and continuously steal from the citizens, both individuals and corporates

owoeye2:
See the feedback from Ikeja electric after sending them my statement of account confirming payment of #135,280. Note that they did not put NERC and other regulatory bodies in copy.