eluquenson:

I hope so too, but the case has gone sour & I really feel bad for them.

how really sour

Tomoarika: Mehn dis issue went viral. A copy of dis thread was forwarded to lots of staff and we even had to discuss about d issue in my branch. Sadly those found culpable will have to answer for it. @OP hope this has been settled completely.
Pls no one is perfect, it's just a series of unfortunate events dat happened in dis case. Instead of grumbling in silence, request to see d BOM and lay ur complaint, put it in writing if possible and I'm sure someone will attend to it. Dats a sure way for our services to u our esteemed customers to get better.
UBA is rebranding (yes we acknowledge some of our faults in d past) and hopefully you all will soon see d difference. (Just wish Mgt will do something abt dat awful advert tho).

Yes, your customer service team are really working to put things in order, i met and spoke with them. Really hope no one gets to answer for this by losing their jobs. Will make me feel real bad

here is my email: talking2itoro AT yahoo.com , hope this issue can be resolved

nwawuweneonye: First of all, UBA head office is 57 Marina and not 54. Most times. Poor service is indiviidual thing rather than brand or the bank in itself. This may as well happen in any other bank in Nigeria. Confirmation of reference b4 account opening has nothing to do with contacting the referee. All that is done is to. Take the copy of the reference to. The bank and confirm the suitability of the referee. There's no provision made for the phn nos of d referee let alone calling. There's what is called initial acct opening balance which varies frm currency to currency, for pounds, its 70 while dollars is 100. A new acct be it Naira denominated or foreign currency is not suppose to be opened using cheque deposit alone. This is CBN regulation. Most banks by pass certain regulations but whn the chips are down, u wouldn't knw whn d CBN hammer falls on them for such by pass. From ur naarration, it is though more of knowlegde gap on the part of the officer that attented to u rather than the banks mode of operation.

The customer service desk should have all this information at the tip of their finger. But all they like doing is to give you the forms and return back to chatting on their BBM

saintneo: @op.....ukcars
Please I need info on the elance stuffs, respond to my PM. Or drop an email to contact you.

God , am complaining ABOUT

moreeni: OP, you are so worth every penny they pay you on amazon and others for product promotion this your writeup is so going to further do the job of killing them which they really deserve for all the ills their customers have had to endure.

I remember how strong they were then around 2003 when I started banking with them as a student. I would leave Ijebu Igbo to travel to Ijebu Ode leaving two other banks behind to bank with the mighty UBA .Their strength soared for a long time until new generation banks rose to show us how banking is done. They vexed me so much that I withdrew all my tasere money one day in 2007 and left for good. I really suffered in their hands with their expensive but bad services.

moreeni: OP, you are so worth every penny they pay you on amazon and others for product promotion this your writeup is so going to further do the job of killing them which they really deserve for all the ills their customers have had to endure.

I remember how strong they were then around 2003 when I started banking with them as a student. I would leave Ijebu Igbo to travel to Ijebu Ode leaving two other banks behind to bank with the mighty UBA .Their strength soared for a long time until new generation banks rose to show us how banking is done. They vexed me so much that I withdrew all my tasere money one day in 2007 and left for good. I really suffered in their hands with their expensive but bad services.

Am not writing to put anyone in trouble at work. Am someone that stutter when i get annoyed so if i had start screaming at the bank that day, i would have ended up at Bodethomas police station, so i decided to lay my complain through writing, i even sent their customer service dept a copy 3 weeks ago - NO RESPONCE

Gentle me:

Mumu it is not cucumber but water melon

i mentioned my sites and blogs because i want you all to know how i came about the foreign checks ok, Nigerians are fund of screaming scammer pertaining anything online and checks.

Ashabie: So sorry for any inconvenience this might have cause you. Was a member of UBA ITCARE,1st floor,est 201. Left UBA last year for personal reasons,but still ave a good contact with them. Dnt no if I can help to forward this to them. You shld undstnd how our ppl behave when they are in need of job, and once they got it, that's the end. So painful have left the office, if not I will personally logged this report against the office in question. But I need your go ahead to do this.

of course, you can go ahead with it. I just saw 5 missed calls from the BodeThomas branch head this morning. wonder what she wants to tell me now

Am yet to hear from them

6OK CASH -

GIVE U 100K CASH - READY TO PAY

GUY , Easter break through has been scamming Nigerians for decades and still in business. it seems he;s friends with all the police stations around ojuelegba, aguda and yaba. arrest him now and in 1hr time he is out and ur money gone.

run abeg

UBA: What's Killing Your Great Brand?-Follow UP


“Your most unhappy customers are your greatest source of learning.”
Bill Gates

Just over three weeks ago, I wrote a blog post UBA: What's Killing Your Great Brand?
It was easy – the flaws were there, thousands of customers had been complaining and it didn’t seem there was much being done by UBA to fix the problems. I probably should not have put that post on my personal blog and Nairaland – suddenly, hundreds of people were visiting my blog and nairaland, reading, sharing and leaving comments (183 comments with 13295 view within 18hrs).

In hindsight now, it was inevitable that I would get a call from UBA concerning that post. It only took a 6hrs to happen. This post is mostly about that call, and the events that followed. It also is probably the most difficult I have ever written.

I got a call at exactly 8.17am from the business manager of Bode Thomas branch to come and make the deposit and also to have a word with their customer service team from the Head Office. To be honest, I never expected that post to go viral the way it did, I was surprise by most comments and wonder if they were really true and why there has been no response to them. I promised him I will be there by 2pm when I normally have an hour break, but on second thought I told him I will be there by 5pm after close of work.

When I got the call from UBA, I didn’t only call a lawyer and my advisers but my brothers to inform them about what’s going down in, case I had to spend the night at Bode Thomas Police Station or better still one of the stations in Ikoyi used by big banks. However, there were no threats, and I was welcome with a smile by the UBA Divisional Head of customer service. The head of their media department Mr Ramon OlarewajuNasir was also present at this meeting, and a lady which name I fail to recollect.

I expected at least a mild air of hostility from the branch staff. However, there were no threats. The communications lead was very businesslike, almost nice. I’m not sure what the team thought about me when I walked in, but if they felt any animosity, they did a great job of masking it and the word compassionate was mentioned like twice.

Straight away, the lead went on to tell me he has read the post online and even had printed copies on the desk, and held no grudges, as he understood it was written by someone who meant well for the bank and had nowhere else to turn to. Next on, I heard a 15 minute introduction to how UBA works, the commitment to quality service, customer service process, how they have a training school somewhere in Lagos where they regularly train their drivers, customers service officers, security guards and other staff and how customer complaints are handled. In the end, I realized they must know about all the troubles the bank has – and they confirmed this. “Yes, the bank understands the issues and challenges, and is working on them”, they said.

The summary of the opening presentation was that:

• UBA is already aware of all these issues.
• Their IT department has just had a new breath of fresh air with innovations and the customers will start feeling it in the coming months.
• They are glad the customers hold them in such high regard.
• The amount of growth they had in the last three years has been enormous, and obviously, that’s taken a toll on the banks resources, and they’re currently working hard at fixing the shortfalls especially on handling complaints.
• The CFC platform is more responsive now-cfc@ubagroup.com
• Any mail sent to the CFC address and that does not receive a response, a reminder mail should be done and the customer should write on the same trail of mail earlier sent to CFC, to enable proper tracking.
• All matters not responded to at the first write in, should be escalated via the second mail, written on the initial mail trail. The matter would not only be resolved but the staff that failed to respond and resolve at the first mail would be called to order.
• If the report was made via phone, the customer should state the number with which he called, the name of the CFC staff that picked the call, the time of day during which the call was made, and the complaint type.All of these should equally be sent to the mailing group of cfc@ubagroup.com for attention.
• The Customer Fulfillment Centre (CFC) is well resourced and proper monitoring is also assured to ensure that customers are better taken care of.
• A web portal, strictly for customers service and complaint, is being worked on

I raised some issues about how they spend millions of naira running adverts on national dailies, radio, billboards and the internet to introduce new products and services to the public and on getting to the bank, most of their customer service officers don’t even know what you are talking about. You either have to show them the advert or explain what you heard; most of them had to make calls to get the details.

That’s where the explanation of a mother having six kids and after spending lots of resources to train them all, one might still come out wanting.

In the end, the team went line by line through each of the issues I raised, and addressed them.
Obviously they had prepared for the meeting, but that initself bought my respect.

Before the meeting ended, I had requested the team to please send me detailed information on how Nigerians can contact their customer services complaint desk more effectively. On Friday 13th of August 2013, I got an email from the divisional head of customer service and complaint department with all details on how to effectively fast track customers complaints.

In 2011, the world was introduced to a new brand management strategy by Steve Jobs. After reading that story, I realized that there’s no better way to promote one’s brand than getting full on with customers and stakeholders and addressing their issues. After my meetings with UBA, and the subsequent emails, I found more reason to respect the brand.

UBA may not have addressed all my problems, they are a big bank, and constant monitoring of their staff can still be a problem. I am just one customer, and the only UBA staff I can claim I know is one UcheA(BB PIN:240580B) from their e-commerce department, who spent hours chatting with me, to convince me that the bank was doing its best to improve customer services and banking platforms and how part of what her team does, as a side, is scan the internet for feedback. It goes to show they are working to improve on their services. I work in an e-commerce department for a lifestyle brand, where my core duties is online brand promotion, customer service and creating newsletters, so I know what she is talking about.

Though the questions on customer experience and quality of service remain, I know now what UBA plans for the future, and hopefully they can communicate these better to their existing customers and others, but how soon are those changes coming in and can they get back on track?
Of course, being a big bank, stuff takes a little longer to get done, approved and tested. But maybe the management could create special channels, which have direct access to the decision makers, so they don’t get caught up in the bureaucracy. That’s what Steve Jobs and Jony Ives did at Apple, which built up a 10 year advantage in product innovation.

A focus group would be great for UBA; people are asked a series of questions about a product or service. The group may consist of a cross section of people from society or be made up specifically of potential customers.In my head, UBA is not a bank - it’s a brand, built on great banking products that I joined in 2003. Often times though, a successful product team could get stuck. This is where a focus group helps. Feedback and ideas could be crowd sourced from people who love the brand and would love to see it succeed. And the cost of this could be as expensive as a few plates of cat fish and open communication channels.

I will also like to see how UBA improve the experience in banking halls by creating more space in front than behind tellers e.g. Bode Thomas Branch. It could be better, but I hope whatever the bank is currently planning and doing to improve the experience of customers, it does quickly. The customers who truly love their bank will appreciate it and the news will surely spread like wild fire.

In the past few days, I also had to deal with a lot of random people asking if I was writing so UBA would ‘pay’ me, and probably will have to answer if this post was paid for by the brand, I must clearly state that I was not paid then, and haven’t been paid to write this follow up. If one bottle of chilled water and a FREE RIDE home at 8.45pm that evening qualify as payment, then maybe I have been paid, otherwise, we could all treat this as a conversation between a great brand and a true friend.

Hopefully, I might have a part to play in its brand promotion and services awareness campaign.
Thanks



By Nath Ekanem (You can search me on google , I also run www.natekanem..com - BB PIN : 275F2D24

This job scammers are losing their skills - their sales copy is getting slack daily - 250k na yam, abeg e

X-Squad Department is in the same building as SARS

Oron crayfish is the best type of crayfish in the market. we supply direct from oron beach side, well dried , dust and stone free oron crayfish. Our market days are wednesdays and sundays. we waybill to any location in Nigeria and abroad. Below are some food items we process and supply to our clients across the country.

FOOD STUFFS WE SUPPLY

- Original oron crayfish in Big size bags (full bag, half bag and in custard buckets)
- Big size bonga fish - from 400 pieces per hand
- Big size bush snail - well processed and dried bush snail
- Palm oil from Akwa ibom village mills
- Prawns - oporo - in full bag that contains 20 custard buckets or in custard buckets at N3700 per buckets (minimum order of 5 buckets)
- Dried crocker fish in basket of 60 pieces per hand

Readily available within 24hrs of making payment, we waybill in 48hrs after payment.

TO ORDER: CALL: 09121557488 or Whatsapp: 09121557488

Reliable and prompt service

Customer Mr Zhang dropped the notes and coins, none worth more than one yuan (about 10p), at the auto market in Zhengzhou. He received the notes from cold drinks factories at his food additives business. Vast amounts of cash are also often needed to do business because the Chinese authorities refuse to print any bill larger than the 100-renminbi note (around £10).


http://natekanem..com/2013/08/chinese-man-pays-for-16000-car-with-ten_27.html

All animals are beautiful. Except, perhaps, for some of these. But just because they aren't as easy on the eye as a newborn puppy or a fluffy pony, it doesn't mean they don't need looking after. So the Ugly Animal Preservation Society (yep, it exists) has launched a campaign to save these endangered species and encourage young people into careers in conservation: they are searching for a new ugly mascot.et
http://natekanem..com/2013/08/the-blobfish-pig-nosed-turtle-and.html

350 P.A X 2 AND U WANT MAKE DEM CALL U ABI - U GO OLD

NA WAO - LIBERTY RESERVE IS GONE FOR GOOD - LIVE WITH IT

YES SAVE! EVEN IF U EARN 10K - U CAN STILL SAVE 1K

i earn close to 110k monthly , i save 50k

STILL NEEDED

estadypes: Hello poster, there is no business that is not profitable, you just need to understand the dos and donts and thread carefully. we at 9jabuy supply wholesale goods to wholesalers who sell to boutiques and stores. if you are interested contact me PIN:28D25205 Whatsapp:07055949926. Thank you

Thanks alot , i will contact you once my first consignment arrives from the uk.

Thanks

used dstv needed

I keep hearing may God help us and oh are they still in business - cant you all rally round and get those thieves at 9 oremeji street arrested. Keep talking