Why do companies really outsource their services?

Well the answer to this question is very broad, ill just elaborate some. First thing is the lower labour and operational costs, we all know about it right? Second is that the companies outsource so that they can focus more on the business core processes while delegating non-core tasks to a third party firm. Third is because businesses can access to highly trained and skilled specialists. There's still more reason why companies outsource but ill just leave these 3 reasons here.

It Outsourcing company is a very competitive business today and many investors are investing more on outsourcing because they know how competitive it is and how much the return of their investments. Starting up an IT outsourcing company is not that easy because you need to have a deep knowledge with regards to IT stuffs and you must know the processes in order to make and provide the right IT services.

There are many opportunities in BPO industry. Outsourcing is one of the industry that is very competitive and that can help boost an economy. Outsourcing can offer or open job opportunities for people. There are many investors invests in BPO because they know the outcome of it, they know that BPO is a good business and they also know that it can help other businesses. Some countries are now starting to invest in BPO market.

aikyg:
Hi Sandra,

No, it is not compulsory to take a call centre licence. However to start a call centre in Nigeria requires a few steps:

register a BPO firm
This you can do yourself at the Corporate affairs commissions office or hire an agent to do that for you

get an office
Get a physical office if your are gonna have all your agents work form one location

setup the call centre
Since most modern call centres are VOIP based, I'd suggest you get a VOIP consultant to help you set up the call centre

then hire and train your agents and supervisor(s)
Here I'd suggest you get a workforce manager to help you with this. The reason being that he/she will also help you work out shifts, SLA etc

finally get your customers
You already know how you're gonna do this

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I agree to this reply. In setting up a call centre you need to prepare and get some documents of course. You also need to be very well informed about the call centre industry, if not your business will crumble and fail. You need to plan the costings and you need to have a plan of infrastructure so that you will have an office for it. You also need to have highly experienced staff.

There are many benefits in outsourcing. You can save more time and money so that you can focus more on your business core. You can take advantage of the highly trained and experienced specialist that can do the job for you 24/7. You business will increase its productivity and efficiency. It can also make your business become more successful. Your workforce is increased and you will not have any problem handling them.

Well yes because outsourcing firms are expanding fast so they will open many job opportunities for the people that really needs a job. But of course they still need to maintain the quality and the efficiency of people when they hire many staffs to work for them in order to give a good quality services for the customers/clients. Outsourcing industry also lifts a country's economy and that is very true.

Setting up a call centre is not that easy. Maybe you can outsource your 5 agents first in order to spend less. When you outsource you can also take full advantage of the highly experienced and trained staffs that can do the work for you with ease. It can also help your business expand more and focus more on the business core and strategies.