Listening Do's and Don'ts FOR EFFECTIVE WORKPLACE COMMUNICATION
Purpose: Use this job aid to improve your listening skills in the workplace.
Do:

be prepared to listen
paraphrase what's just been said to ensure you understand
pay close attention
show genuine interest
keep an open mind
focus on the information, not on the appearance or presentation of the speaker
ask relevant questions
clarify objections
cite similar situations you have experienced to clarify the information's applicability
take notes of key words or ideas if possible
consider how what you've heard can benefit you or others
be aware of your talking to listening ratio – talk less and listen more

Don't:

interrupt the communicator
change the subject
READ MORE HERE:http://successsecrets01..com/2012/10/listening-dos-and-donts-for-effective.html