Great companies always think outside the box, and Air New Zealand is no exception. In the most recent 2012 Travel + Leisure World’s Best Awards survey, the Kiwi airline came in No. 2. And while readers didn't specifically rank in-flight entertainment, ANZ's fresh, amusing spin on the standard safety video surely gave passengers a memorable impression of the airline.

The factors our readers did vote on, across 76 global airlines: cabin comfort, in-flight service, customer service, value, and food. No one was surprised to see Singapore Airlines topping the list; they've been the No. 1 airline for the past 17 years. And they must be doing something right—they didn't even have Richard Simmons entertaining their passengers.

http://www.knowledgecentreng.com/2012/11/the-worlds-best-airlines-2012.html