My friend's BIS usually expires on the 1st of every month. Yesterday, in order to avoid the new year congestion he loaded #1,600 to ensure a seamless connection. But the greatest robbery of 2013 took place overnight. This morning his balance was #40. On calling customercare he was told his BIS had already expired and he was being charged per kB. But how could his BIS bundle be exhausted when he even used his phone less and didnt even download a single song. It is very annoying to be cheated this way. This wrong needs to be corrected. This is a new yr and things shld be done right. HELP ME CORRECT THIS WRONG. Pls help

aw may i hlp u ? Am n0t a staFF

Dinvestanl: My friend's BIS usually expires on the 1st of every month. Yesterday, in order to avoid the new year congestion he loaded #1,600 to ensure a seamless connection. But the greatest robbery of 2013 took place overnight. This morning his balance was #40. On calling customercare he was told his BIS had already expired and he was being charged per kB. But how could his BIS bundle be exhausted when he even used his phone less and didnt even download a single song. It is very annoying to be cheated this way. This wrong needs to be corrected. This is a new yr and things shld be done right. HELP ME CORRECT THIS WRONG. Pls help

Check web address your posting on this nairaland not airtel

On more serious note
you lied my friend,any monthly service on any network is 30 days
that mean if your friend recharge on the first , the service will expired on 31st.

My you guys forget that na internet pinging is using.

I don' know reason you waited to the day the service expired.

So my guy cool down this is new year.

Airtel charge 5kobo/kb, 1400naira means 28000kb = 28mb
Can your friend's phone use up 28mb while just lying down there overnight? YES! Depends on what apps he has installed, and if he was on 3G, it will be faster..
Its a good practice to switch off data on blackberry phones when you just recharge for subscription.. Airtel must have been charging the phone per kb before the subscription expires so that the remaining account was not enough to renew when the time to renew actually came...

Thank u all. The issue is yet to be satisfactorily resolved

Dats airtel for u.....dey ar d only ntwork dat deduct credt directly from ur airtime for data services.......

Dinvestanl: My friend's BIS usually expires on the 1st of every month. This wrong needs to be corrected. This is a new yr and things shld be done right. HELP ME CORRECT THIS WRONG. Pls help

Your friend or you?

Have experienced same from Airtel before. I always try to be careful with my browsing and downloading now

My airtel BIS of one month expired within two weeks and when I call them they said I have no MB left on my subcription,I felt so bad and regretted ever using airtel,though I must say that their 3G is awsome but I can't keep on paying 1400 every 2weeks

Mtn all the way

Finally airtel settled after matter was reported to NCC. Returned the money and gave one month bonus

Dinvestanl: Finally airtel settled after matter was reported to NCC. Returned the money and gave one month bonus

They just give what belong to Caesar but to be frank your friend was the fault

Abbey2sam: My airtel BIS of one month expired within two weeks and when I call them they said I have no MB left on my subcription,I felt so bad and regretted ever using airtel,though I must say that their 3G is awsome but I can't keep on paying 1400 every 2weeks

Mtn all the way

lol i finished mine within 24hrs
i did not complaint cos i knew what i did and if i wanted to play smart i can called them and report them.

dont ever load ur fone waitin for ur bis 2 expire.. it happened me sometime ago. doh i dont use a bb but use d airtel bis plan on pc. i had 50mb left on my sim n i knew i had a lot of work 2 do dat nit. jst 2 be sure i did a top of 1200 from d atm post. my initial tot was dat wen it expires i wouldn't browse anymore n den renew my subscription.. behold in early hrs of next day i was cut of i den decided 2 renew only for me 2 si 0.00.

Dinvestanl: Finally airtel settled after matter was reported to NCC. Returned the money and gave one month bonus

How did you get to report the issue to NCC? Please share so we can use similar channels to get results (I have standing issue with MTN for illegal deductions too)

Call 08002255622 . But call customer care of your network to report the matter first