WHAT IS FACILITY MANAGEMENT?
‘What is Facility Management (FM)?’ is a question that is often asked by building
owners and occupiers as well as professionals in the property industry. Well,
here are some definitions taken from various websites:
· ‘All services required for the management of buildings and real estate to
maintain and increase their value.’
· ‘The means of providing maintenance support, project management and user
management during the building life cycle.’

· 'The integration of multi-disciplinary activities within the built environment and
the management of their impact upon people and the workplace'.
All of these definitions are correct; essentially Facility Management or Facilities
Management as it is commonly called in Europe is quite simply the management
of buildings and services. This sounds suspiciously close to Property
Management (PM) and of course so it should as FM developed from PM and the
two are fundamentally linked. However, FM has a much wider definition than
traditional PM services.

The International Facility Management Association (IFMA), the Worlds leading
FM professional body, defines FM as, ‘A profession that encompasses multiple
disciplines to ensure functionality of the built environment by integrating people,
place, process and technology.’ That sounds a bit long winded but it accurately
identifies the management of multi-disciplines through people, process and
technology.

Typically FM might be split into two areas of ‘hard’ and ‘soft’ services. The hard
services relate to the actual fabric and building systems and might also be
considered as the more traditional PM services. These include:

·Building fabric maintenance ·
Air conditioning maintenance
·Decoration & refurbishment ·
Lift & escalator maintenance
·M&E plant maintenance ·
Fire safety system maintenance
·Plumbing & drainage ·
Minor project management

Soft services could include:

· Cleaning · Recycling
· Security · Pest control
· Handyman services · Grounds maintenance
· Waste disposal · Internal plants

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