SELF PACED STUDY CERTIFICATION BY THE CUSTOMER SERVICE TRAINING INSTITUTE,
USA


Learn How To Deliver World-Class Service To Any Customer, Anywhere!Become
The Very Best Agent You Can Be!

*Does working in a Call Center appeal to you? ·
*Do you like having a job where no two days are exactly the same?
*Do you like the challenges & rewards you get from helping people?
*Do you want to become the very best Call Center Agent you can be?
*Would you like a handsome certificate of completion, suitable for
framing, to show your customers and co-workers that you care enough about
them to invest your time and resources in learning how to serve them
better?
*Working in a call center can be a very rewarding career. For those people
who enjoy communicating with people and find challenging work exciting, a
Call Center agent might be just the job you're looking for! Our training
gives you the knowledge you need and we also show you how to apply it in
your day-to-day activities!Our comprehensive Call Center Agent Program
consists of seven individual manuals. Each manual is a stand alone text
that is written in an easy to understand format that makes it easy for
anyone to learn! No previous experience or education is required!

The manuals include:
Call Center Basics ·
The Call Center Environment ·
The Call Center Agent ·
Customer Service Basics ·
Great Customer Service Over The Phone' ·
Conflict Resolution ·
Service Recovery Skills

From an overview of the Call Center Industry, to specific customer service
skills and techniques, our Call Center Agent Training Program will give
you the skills you need to deliver World-Class Service to each and every
caller! We take you through basic Call Center architecture, Call Center
terminology, and the various systems and features that you are Our
training manuals are designed for self-study. This means that you can
train and learn on YOUR schedule and at YOUR pace! You proceed at your
own pace and on your own schedule! No more having to juggle your schedule
to attend a class!

Train at your own pace and proceed to the next topic only when YOU are
ready. Another added bonus is that all the manuals come to you via INSTANT
DOWNLOAD which means that minutes after you complete the ordering process
you can get started! When, you are finished, just complete a short test to
show us you understand the content, and we will send you a handsome
Certificate of Completion so you can show your customers and co-workers
that you care enough about them to invest your time in learning how to
serve them better!

Special pricing N13, 242.50 for immediate download plus N742.50 S&H
(CD-ROM version only)

To Order Make your payment into any branch of the following banks:
First Bank A/C No 2482030003209
Ecobank A/C No 1268832714
The account name is Career Forte domiciled at Alausa.
Please pay in your name(s), as you want it to appear on your
certificate.Call or text us to inform us of your payment and also keep
your teller,which will serve as an evidence of payment.

An acknowledgement and e-receipt will be sent to you by email.Once payment
is confirmed download links and instructions are sent to your mailbox
immediately.

For further enquiries contact Kehinde at kakintobi@careerforteng.com or call
08060631373.
Visit www.careerforteng.com for more training options.

Thanks,
Kehinde
(http://www.infowhse.com/fortecallcenter.htm)