Internet Service Providers (ISP’s) in the country are now demanding identity verification information from their customers, following the rising trend of online fraud in the global cyberspace, including Nigeria, and the need to comply with regulations, as well as deepen customer relationship.

The ISPs are now building databanks of their subscribers by requesting from them, Know Your Customer (KYC) details, including copies of their national identity cards, drivers licences, international passports and utility bills, or bank statements, BusinessDay has learnt.

This development, according to analysts, is in line with the country’s Advanced Fee and Other Fraud Related Offences Act 2006. However, the new course of action by ISPs should have been implemented long before now, since such an enabling law had existed, which permits ISPs to maintain valid identification and contact addresses of customers, some industry watchers say.

According to statistics from the International Telecommunications Union (ITU), Nigeria has 45 million internet users, the highest online population in Africa. Reports from Opera mini show that 54 percent of Nigeria’s Internet users access the Internet through their mobile phones.

One of the ISPs which has started implementing this KYC regulation is Swift Networks. In an email sent to its broadband subscribers, the company is requesting all customers are to provide the following documents as part of its KYC due diligence: “For Identity: Copy of National ID card; Drivers Licence or International Passport; For address: Copy of any utility bill or bank statement with name and address of the customer.” Service, according to the company will be “temporarily blocked until both KYC documents have been successfully uploaded and vetted.”

Bayo Banjo, president, Nigerian Internet Group (NIG) told BusinessDay in an interview, “ISPs in Nigeria are strengthening KYC requirements to curb the issue of cyber fraud. It has become a worrying issue.

“Nigeria does not have the enabling law to fight this menace. The Federal Government needs to pass the Cybercrime Bill into law”, he added.

Today, many criminals hide under the veil of the Internet to perpetuate sophisticated online fraud. A new research study by Giovane Cesar Moreira Moura, a researcher at the Centre for Telematics and Information Technology, Netherlands, shows that the world’s most crime-riddled ISP is a foreign-owned company operating in Nigeria. In view of this development, ISPs in Nigeria are establishing improved KYC policies, procedures and infrastructure, which many industry analysts say is a huge challenge in today’s cost- cutting financial environment.

Strengthening KYC activities, analysts say, provides ISPs with fresh opportunities to build deeper client relationships, improve the customers experience and engage in cross-selling activities.

“Stakeholders in the Information Communications Technology (ICT) sector have renewed calls for the passage of the Cybercrime Bill which seeks to provide for offences and penalties relating to cybercrime and general computer misuse. The bill is still awaiting presidential approval in the National Assembly.“..

Cybercrime is real. The threat is one that cannot be wished away. When there is no law, there is no transgression. If hacking into a man’s system is not regarded as a crime, then people will scam and cheat people without fear”, David Isiavwe, President of the Information Security Society of Africa, Nigeria (ISSAN) said in an interview.

Aisha Ahmed, member, House of Representatives, in a report, lamented that the absence of cybercrime laws has left a vacuum that has been exploited by criminals. Speaking at the public hearing organised by the House of Representatives Committee on Justice, on the Cybercrime Bill, held in Abuja, Ali Ahmad, chairman House Committee on Justice, said the bill when passed into law, would curb the activities of website hackers and Internet fraudsters, commonly known as “yahoo boys” in Nigeria. The absence of a cyber crime legislation, according to him, has left sensitive economic and security information at the mercy of Internet hackers and cyber crime syndicates.

http://businessdaynigeria.com/internet-users-submit-personal-details-isps

ISP REGULATION IN NIGERIA: NAVIGATING GOVERNMENT POLICIES AND THEIR IMPACT ON SERVICES By TecPoint Global Solutions

Getting a grip on the regulation of Internet Service Providers (ISPs) in Nigeria entails comprehending the diverse governmental policies shaping the provision of online services and their effects on service quality, accessibility, and affordability.

As of the year 2021, the landscape of ISP regulation in Nigeria is principally overseen by the Nigerian Communications Commission (NCC), the nation's apex regulatory authority for telecommunications. The NCC plays a pivotal role in the licensing of ISPs, fostering fair competition, and establishing benchmarks for service quality. This regulatory entity shoulders the responsibility of devising and executing policies governing the activities of ISPs and other communication service providers. These policies encompass:

Standards for Service Quality (QoS): The NCC has instituted standards that ISPs must adhere to concerning QoS. These parameters span a range of service delivery facets, such as network performance, availability, and customer support. Regular evaluations are conducted to ensure compliance with these benchmarks.

Data Security and Privacy: ISPs are obliged to adhere to data security and privacy regulations in Nigeria. This includes safeguarding customer data and upholding user privacy as dictated by relevant legal provisions.

Safeguarding Consumer Rights: The NCC has set in place regulations that safeguard consumer rights while utilizing ISP services. This encompasses guidelines for transparent billing, equitable pricing, and mechanisms for resolving disputes.

Licensing and Dues: Typically, ISPs are required to obtain licenses to operate within Nigeria, often accompanied by associated fees. These licenses may entail specific obligations and responsibilities that ISPs must observe.

Upholding Net Neutrality: The principles of net neutrality, which ensure equitable treatment of all internet traffic, might also exert influence. Governments usually play a part in shaping these regulations, subsequently affecting how ISPs manage their networks and provide services.

Content Oversight: ISPs could be subject to content regulations, particularly with regard to the accessibility of specific types of content, such as adult material or content that propagates hate speech. ISPs might be compelled to implement content filtering mechanisms to adhere to these regulations.

Promoting Broadband Reach and Digital Inclusion: The Nigerian government has actively pursued enhanced broadband penetration and digital inclusion nationwide. ISPs may find themselves incentivized or obligated to partake in initiatives aimed at expanding internet access to underserved regions.

Fostering Competition and Market Dynamics: The NCC endeavors to foster competition within the ISP market to ensure consumers have a diverse array of choices and access to top-tier services. This could involve measures to thwart anti-competitive practices and encourage fair rivalry among ISPs.

Managing Tariffs and Pricing: The NCC might oversee tariffs and pricing to avert price manipulation and ensure that internet services remain affordable to consumers.

Another Key Regulatory Body: National Information Technology Development Agency (NITDA)
National Information Technology Development Agency (NITDA): This government agency is entrusted with regulating and nurturing IT development in Nigeria. It crafts policies and guidelines to facilitate effective IT development and governance in the country. NITDA's regulations could impact ISPs, particularly concerning data protection and cybersecurity protocols.

IMPACT OF REGULATORY BODIES ON INTERNET SERVICES
The influence of these regulations on ISP services can yield both advantageous and detrimental outcomes:

Positive Impacts

Enhanced Quality: Regulations can enforce standards for service quality, leading to heightened reliability and excellence in internet services for users.

Fostering Competition: Regulatory frameworks have the potential to stimulate healthy competition among ISPs, resulting in improved services and pricing alternatives for consumers.

Advancing Digital Inclusion: Initiatives to broaden broadband access can empower more individuals with internet connectivity, contributing to wider digital inclusion.

Negative Impacts

Operational Hurdles: Excessively stringent regulations can burden ISPs with compliance obligations, potentially impinging on their operational efficiency and cost structure.

Censorship Apprehensions: Content regulations might spark concerns about censorship and limitations on freedom of expression.

Infrastructure Complications: Regulations necessitating data localization or extensive security measures can place added demands on ISPs in terms of infrastructure and investment.

CONCLUSION
To adeptly navigate the intricate realm of ISP regulations in Nigeria, ISPs in the country need to vigilantly monitor policy shifts, engage with pertinent regulatory bodies, and flexibly adapt their operations to align with the ever-evolving regulatory landscape. Striking a harmonious equilibrium between regulatory adherence and offering top-notch services to clientele holds immense significance. Given the dynamic nature of the regulatory ecosystem, being well-informed and adaptable stands as a paramount requirement for ISPs operating within Nigeria's jurisdiction.

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INTERNET ACCESSIBILITY AND DIGITAL INCLUSION By TecPoint Global Solutions

Introduction
In today's digital era, having access to the internet has become synonymous with gaining entry to a world of information, education, job opportunities, and social interaction. However, this accessibility is far from uniform. Despite the widespread presence of the internet, a significant portion of individuals and communities still lack equal access, resulting in a digital divide that threatens to marginalize them in an increasingly online society.

This article explores the importance of internet accessibility and digital inclusion, its challenges and the profound impact it has on individuals and society as a whole as well as steps to be taken to bridge this gap.

UNDERSTANDING THE IMPORTANCE OF INTERNET ACCESSIBILITY
Internet accessibility refers to the ability of individuals to connect to and use the internet easily and effectively. It encompasses the following

Digital Literacy
Proficiency in using the internet and digital devices is crucial, lack of digital literacy can prevent people from effectively utilizing online resources. Community-based digital literacy programs can empower individuals with the skills needed to navigate the digital world, with schools, libraries, and community centers serving as hubs for such initiatives.

Physical Accessibility
This entails the availability of internet infrastructure such as broadband and mobile networks. Rural and remote areas often face challenges in this regard, necessitating enforceable accessibility standards to ensure online content is accessible to people with disabilities.

Assistive Technologies
These are tools and technologies that aid individuals with disabilities in accessing the internet, ensuring websites are compatible with screen readers is one example of improving assistive technology.

Affordable Plans
Internet service providers should offer more affordable plans and options for low-income households, high internet costs can serve as a barrier to access for individuals and families with limited financial means. Government programs like Lifeline can provide financial assistance to help cover internet costs for those in need.

Infrastructure Investment
Governments and private companies must continue investing in expanding broadband infrastructure to underserved areas, subsidies and grants can incentivize providers to extend their networks to remote regions.

Inclusivity
It is vital that everyone, irrespective of age, gender, ethnicity, or socioeconomic status, has the opportunity to access and benefit from the internet.


THE DIGITAL DIVIDE

The digital divide is the gap that exists between those who have access to the internet and the digital world and those who do not. This divide can exacerbate existing inequalities and hinder social and economic progress. Key factors contributing to the digital divide include:

Income Disparities: High-speed internet can be costly, and lower-income households may not be able to afford it.

Geographic Location: Rural areas often lack the necessary infrastructure for reliable internet access, leaving residents at a disadvantage.

Disabilities: People with disabilities may face barriers when websites and online services are not designed with accessibility for them in mind.

Age: Older individuals who are not familiar with technology may struggle to access online services and information.



THE IMPACT OF INTERNET ACCESSIBILITY

Social Engagement
The internet connects people globally, making it a vital tool for maintaining social connections, especially for isolated or vulnerable populations. Lack of internet access can lead to social isolation, exacerbating mental health issues and reducing opportunities for community engagement.

Education
The internet has transformed education by providing access to vast information, online courses, and educational resources. However, a lack of digital literacy and access to online educational resources can hinder academic and professional growth.

Healthcare
Telemedicine has gained prominence as a convenient way to access healthcare services, internet accessibility allows individuals to consult with healthcare professionals, access medical information, and manage their health online. Those without internet access face barriers to healthcare, which can have serious consequences, especially during public health crises.

Employment
The job market increasingly relies on digital tools and online applications. Individuals without internet access may struggle to find employment opportunities, apply for jobs, or access training and skill development resources, therefore, bridging the digital divide is essential for creating an inclusive job market.

Conclusion
Internet accessibility and digital inclusion are not just technological issues; they are fundamental to social and economic equality. Bridging the digital divide requires a coordinated effort from governments, businesses, and communities to ensure that everyone has the opportunity to benefit from the vast resources and opportunities the internet provides regardless of their location, income, or abilities. By addressing the barriers to access and promoting digital literacy, we can create a more inclusive and equitable digital future for all.

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INTERNET SERVICE PROVIDERS AND THE RACE FOR GLOBAL COVERAGE By TecPoint Global Solutions

Introduction
The dynamic evolution of technology in the digital era has reshaped our lives, work environments, and modes of communication. Among the standout innovations, satellite internet stands out as a transformative force, potentially bridging the digital gap and delivering internet coverage on a global scale. Internet Service Providers (ISPs) are currently in a race to establish their dominance in the satellite internet sector, aiming to connect even the most remote corners of the planet. This article delves into the forthcoming landscape of satellite internet, profiles the key industry players, and explores the challenges they confront as they strive for universal coverage.

The Potential Unleashed by Satellite Internet
Satellite internet presents a promising avenue for extending high-speed internet access to areas currently underserved or lacking conventional connectivity infrastructure. In contrast to conventional terrestrial methods, satellite internet has the capacity to reach remote and rural locales without necessitating extensive infrastructure development. Additionally, this technology promises to maintain connectivity during natural disasters and emergencies, overcoming potential disruptions to traditional communication networks.

Progress in Satellite Internet Technology

Emergence of Low Earth Orbit (LEO) Constellations: These satellites orbit closer to the Earth, reducing latency and elevating internet speeds compared to traditional geostationary satellites.

Enhanced Throughput: Next-generation satellites feature advanced technologies such as high-frequency bands and phased-array antennas, substantially amplifying data transmission rates. This culminates in seamless streaming, real-time gaming, and effortless browsing for users.

Global Accessibility and Coverage: Satellite internet is poised to bridge the digital divide, connecting remote and rural regions that have previously remained isolated. This expanded coverage has the potential to empower underserved communities and drive economic growth.

Challenges and Aspects to Consider
While the vision of worldwide satellite internet is invigorating, a set of challenges requires attention;

Managing Space Debris: The rapid multiplication of satellites raises concerns about space debris and its potential impact on present and future satellite operations. Cooperative endeavours are indispensable to mitigate the risks associated with space debris.

Navigating Regulatory Complexities: As satellites traverse national airspaces, regulatory complexities concerning spectrum allocation, licensing, and international agreements could arise. Clearly defined protocols and global collaboration are pivotal for ensuring smooth and compliant operations.

Sustainability Implications: The creation, deployment, and upkeep of satellite constellations carry environmental ramifications. ISPs must strike a balance between technological advancements and conscientious practices to curtail their carbon footprint.

Conclusion
The imminent landscape of satellite internet promises a revolutionary alteration in global connectivity, as Internet Service Providers race to establish comprehensive coverage. As satellite technology evolves, addressing challenges like space debris and regulatory intricacies becomes paramount. As our world becomes increasingly interwoven, the race for universal satellite internet coverage is poised to mould the digital realm of the future. With technological strides and the resolution of challenges, satellite internet stands to become a pivotal instrument in ensuring universal connectivity, opening up new prospects for individuals, businesses, and communities across the globe.

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