The customer service culture prevalent in Nigeria is indeed very appalling. From the public to the private sector, one only needs to see how apparent the disdain is for the very customers each sector is supposed to serve.

The attitude to customer satisfaction is totally non-existent and provision of services to customers is conducted in such a way as to think a favour is being bestowed upon the customer.

READ MORE: http://flynaija.org/appalling-customer-service-culture-in-nigeria-worries-airline-passenger/