We are a fast growing online retailer dedicated to making life easier for our customers every day. We are looking for highly motivated, detail oriented, and forward thinking problem solvers to join our dynamic team. We value creativity, intelligence and a healthy sense of fun. We seek to fill the following postion:
• Customer Relationship Manager
These positions require a relentless passion for results, a strong customer focus and an attitude that ‘anything is possible’. Only individuals with a “customer first” mindset, exceptional people skills, outstanding work ethics and strong verifiable references need apply.
The Customer Relationship Manager’s #1 priority at all times is the customer. The Customer Relationship Manager is responsible for building meaningful relationships, delivering exceptional customer experiences, and customer acquisition and retention across a broad range of online and off line channels, with a focus on customer care and social media.

The ideal candidate should be an avid user of social media with a passion for people, writing, trends and high attention to detail.

AREAS OF RESPONSIBILITY

CUSTOMER RELATIONSHIPS
• Build customer loyalty by creating a positive experience for all customers.
• Process all customer orders (phone & online) in a courteous efficient and timely manner.
• Respond promptly to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Keep records of customer interactions and transactions, recording details of orders, inquires, comments and complaints as well as actions taken.
• Provide feedback to management and recommend improvements in products, packaging, delivery, service or billing methods and procedures in order to improve the customer experience.
• Understand customer’s needs, so as to make meaningful suggestions for additional purchases.
• Report all product and service related trends to the Retail Manager.
• Work with all levels of employees to develop and implement picking, replenishment, shipping and receiving schedules to ensure efficient operation of day-to-day functions

SOCIAL MEDIA RELATIONSHIPS
• Assist in developing intensive social media and promotional campaigns that build awareness, increases and engage fans/followers and aligns with brand and business goals.
• Manage and grow Buyology’s online presence through Facebook, twitter, blogs and other strategically relevant online properties, with an emphasis on identifying and engaging online advocates and influencers.
• Increase viral presence, fan base and engagement level on social networks, drawing attention to culture, key brand collaborations, events and promotions.
• Creating engaging content for social media and promotions.
• Manage social media postings and develop content schedule.
• Monitor and interpret social media trends and conversations, and generate metrics and reporting.
• Build and oversee relationships with third party social media communities, brands and individuals.
• Ensure all communications channels are functional and up to date.

SKILLS & ABILITIES
• An ability to work autonomously in a highly demanding and often ambiguous environment with outstanding attention to detail and exceptional organizational skills.
• Exceptional people skills and a ‘customer first’ mind set.
• Through understanding of social media platforms and industry.
• Excellent verbal and written communication skills
• Ability to write creative and engaging content.
• Outgoing, proactive, patient and willing to work with tight deadlines.
• Relaxed and confident in liaising with individuals at all levels.

DESIRABLE TRAITS
• Commitment to excellence.
• Patient, enthusiastic, flexible.
• Affinity for online social media.
• Passion for learning and building relationships.
• Great sense of humor!

QUALIFICATIONS
• First degree in marketing or related field preferred.
• Fully proficient in MS Word, Excel, Power Point and Access.
• Experience in building online communities and increasing engagement across a variety of social media platforms is a plus.
• Knowledge of SEO and SMO is a plus.
• Previous experience in retail is an added advantage.
• Applicants with lower educational qualifications and marketing experience will be considered.

If you meet the criteria and would like to pursue this exciting opportunity, please submit your resume and cover letter (telling us about yourself and why this job should be yours) to yeye@buyology.biz Only resumes that include a cover letter will be considered. It’s a big plus if you write, “I want this exciting job” in the email subject of your application. We will only respond to those we wish to contact for an interview. Thank you for your interest.