Telecoms subscribers have demanded N583bn worth of free airtime from network operators as compensation for the lingering poor quality of service or face legal action.

The National Association of Telecoms Subscribers, a telecoms consumer rights group, yesterday decried the current quality service provided by the operators.

Speaking with National Mirror yesterday, President of the association, Chief Deolu Ogunbanjo, said the drop in service quality had been “affecting Nigerians telecoms consumers adversely in recent times with attendant economic losses.”

He insisted that operators must pay the subscribers a compensation of N5000 worth of free airtime each.

It was learnt that with an active subscriber base of 116.6 million in the country, according to the latest official subscriber data by the Nigerian Communications Commission, NCC, and with N5000 paid to each, NATCOMS was demanding about N583bn worth of free airtime from the operators.

Chief Ogunbanjo said subscribers were not deriving maximal value for their money “as the networks are now characterised by frequent hiccups and poor signal or service outage, making subscribers to enjoy only 30 seconds in a one minute call duration.”

Ogunbanjo added: “We have observed with utter dismay the continuous decline in quality of service on mobile networks in past weeks till now.

“From our observation, the current trend set in about two weeks ago after the NCC lifted ban on promos and lotteries activities by the operators, though the service has been raising a question mark since the beginning of the year.

“Though some may think the ugly development is due to the recently-introduced mobile number portability, MNP, but I have a contrary view.”

http://nationalmirroronline.net/new/subscribers-demand-n583bn-free-airtime-for-poor-services/

lekanolas: Telecoms subscribers have demanded N583bn worth of free airtime from network operators as compensation for the lingering poor quality of service or face legal action.

The National Association of Telecoms Subscribers, a telecoms consumer rights group, yesterday decried the current quality service provided by the operators.

Speaking with National Mirror yesterday, President of the association, Chief Deolu Ogunbanjo, said the drop in service quality had been “affecting Nigerians telecoms consumers adversely in recent times with attendant economic losses.”

He insisted that operators must pay the subscribers a compensation of N5000 worth of free airtime each.

It was learnt that with an active subscriber base of 116.6 million in the country, according to the latest official subscriber data by the Nigerian Communications Commission, NCC, and with N5000 paid to each, NATCOMS was demanding about N583bn worth of free airtime from the operators.

Chief Ogunbanjo said subscribers were not deriving maximal value for their money “as the networks are now characterised by frequent hiccups and poor signal or service outage, making subscribers to enjoy only 30 seconds in a one minute call duration.”

Ogunbanjo added: “We have observed with utter dismay the continuous decline in quality of service on mobile networks in past weeks till now.

“From our observation, the current trend set in about two weeks ago after the NCC lifted ban on promos and lotteries activities by the operators, though the service has been raising a question mark since the beginning of the year.

“Though some may think the ugly development is due to the recently-introduced mobile number portability, MNP, but I have a contrary view.”

http://nationalmirroronline.net/new/subscribers-demand-n583bn-free-airtime-for-poor-services/

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