Skye Bank Plc has unveiled a customer service charter in a bid to serve customers better and ensure seamless service at all its payment platforms.

A statement from the bank on Friday said the customer service charter was designed to meet and exceed customers’ expectations.

The Group Managing Director/Chief Executive Officer of the bank, Mr. Kehinde Durosinmi-Etti, described the charter as the bank’s contract with its customers to demonstrate its commitment to providing quality customer service through its people, processes and systems.

The Skye Bank boss said the customer-centric model sought continuous service improvement in a bid to make customers of the bank happy and satisfied.

“This charter outlines the type of service we aim to provide, how customers can contact us to give us feedback, especially on areas of improvement and how they can partner with us for continuous service improvement,” he said.

Durosinmi-Etti who observed that customer service remained the key differentiator in the financial services industry all over the world, said the charter became imperative because today’s customers were more sophisticated, discerning and more demanding than ever before.

He described the introduction of the charter as a milestone in the bank’s customer service excellence journey and that the lender would deliver same, leveraging its knowledge, customer focused products, seamless processes and technology.

The Executive Director, Enterprise Risk Management, Skye Bank, Mr. Dotun Adeniyi, said the bank would continue to establish profitable partnerships with its customers that would induce the growth and development of the clients’ businesses.

He said, “Our services are guided by a set of principles that define our character and culture; these enduring principles are the fundamentals on which the charter is established. They include accountability, fairness, reliability, privacy, accessibility and transparency.”?
Source: http://www.punchng.com/business/money/skye-bank-unveils-customer-service-charter/