URGENT VACANCY: IT/COMPUTER ENGINEERS/HELPDESK SUPPORT (Kaduna and Port-Harcourt ONLY)

Our client, a global brand represented in major countries of the world is recruiting IT-Helpdesk Support professionals for its local sub-regional offices here in Nigeria on a 7-month contract employment programme! Applicants are expected to be graduates of Computer Science/Engineering or Information & Communications Technology. THIS IS THE SECOND PHASE OF THE EXERCISE AND WILL NOT INVOLVE SAP TRAINING LIKE THE INITIAL ONE; PLEASE BEAR THIS IN MIND!

This opportunity will afford successful shortlists to be exposed to working in a structured and multicultural environment, as well as IT training at the first few weeks of resumption.

IT-work experience of at least 2 years in a structured company is required!



COMPETENCIES:

Desktop support knowledge

Networking – TCP/IP knowledge

Installing new hardware or desktop platforms

Adding peripheral equipment

Rolling out large scale upgrades

Ensure asset management and timely refreshment of IT equipment and software.

Windows OS/Active Directory, Citrix, Remote applications, MS office, Internet skills



OTHER RESPONSIBILITIES:

-Receive and record technical and/or application support calls from end users.

-Provide investigation, diagnosis, resolution and recovery for hardware/software problems.

-Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

- Provide initial assessment of urgency and business impact on all support calls.

- Manage service requests, software installations, new computer setups, upgrades, etc.

-Record incident resolutions in the Help Desk tool.

-Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

Ability to work independently and in a team environment.

Ability to communicate well with internal and external contacts.



REQUIREMENTS:

-University degree or its equivalent in Computer Engineering and other IT-related disciplines.

-1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment.

-Knowledge of multiple desktop programs, configuration and debugging techniques.



SALARY is N80,000 (gross) monthly+other social benefits for the period of the exercise.



Forward applications to recruitment@stresertservices.com using "IT" and the state you wish to be considered for as the subject. e.g. IT-Kaduna, IT-PortHarcourt