"The Essential Skills for Customer Service Excellence"
An Open Training for Corporate Contact and Frontline Professionals
Duration: 2 days
Training Dates:
Group 1: Saturday 7th & 14th Dec 2013
Group 2: Tuesday 3rd & Wednesday 4th Dec 2013
Venue: CCSP Training Centre, 7 Ikorodu Road Lagos.

Join other Professionals from different organizations, discuss best practice and take your organization a step further! Get trained by qualified and experienced professionals with a passion for service excellence.

The course fee per participant: 45,000.00

Core Competencies addressed in the training:
- Customer service excellence (Hello How may I help)
- Communication with Customers
- Handling difficult customers and complaints
- Working customer service teams and team motivation
- Understanding the customer service processes
- Understanding customer experience

Who should attend?
- Contact Centre Professionals
- Sales and Marketing Representative
- Personal assistants and receptionist
- Order fulfillment professionals
- Secretaries and key account managers

Empower Your Staff Today!

To register: Call Doris: 08066585611, 08064835757
Email: customerservice@ccsponline.net, Web: www.ccsponline.net