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Etisalat Nigeria has reacted to Julius Agwu’s seven-day ultimatum that it should compensate him with the sum of N100 million or risk legal action over “alleged unlawful and unjustified blocking and/or swapping” of his Etisalat GSM phone number 08189555555.

In an email sent to PM News, Etisalat’s Public Relations Manager, Chineze Amanfo, stated that contrary to reports making the rounds, a SIM swap was performed on the said line after the requester provided the company’s customer care executives with necessary SIM replacement information, in accordance with laid down NCC regulations and process for SIM swap.

“Subsequently, upon a report made at our office by Mr. Agwu that he is the owner of the line and did not authorize anyone to swap it, our customer care executives promptly restored the line as well as the airtime lost during the swap process.

“Etisalat Nigeria is currently carrying out an internal investigation into the SIM swap incident and will refer the matter to the appropriate agencies for further investigation as may be necessary.

“We wish to assure the general public that Etisalat Nigeria is committed to the protection of the rights of its subscribers and to continue to provide value adding services to its customers.

“We will spare no effort to unravel the circumstances surrounding the alleged unauthorized SIM swap while encouraging our customers and the general public to protect their personal information at all times,” she stated.

Agwu had demanded compensation through his lawyer, Festus Keyamo, due to what he termed loss of business opportunities and the inconvenience experienced by him during the period.

Keyamo had in a letter to the company dated 26 November, 2013 stated that “in the event that you fail, refuse or neglect to accede to our above stated demand within seven (7) days from the receipt of this letter, we shall be compelled to set in motion against you, all legal machineries necessary to obtain legal remedy for our client.”


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If you did restored the line and the airtime then why does he have to sue you for such huge amount I think Etisalat is hiding something

I pray he wins this lawsuit so as teach other telecom companies a lesson.

This Julius Agwu incident is d reason y I don't approve of dis mobile bankin sh*t&hate leaving my alerts&som confidential information on d phone cos it might fall in2 a wrong hand.